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LUCA GRINZATO | Generali Italia | Cyber Security | Meet Forum 2019

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Meet Forum 2019 | Mediterranean European Economic Tourism Forum

Smart tourism e Cybersecurity: un futuro di ICT e knowledge management per la competitività e la sicurezza impresa turistica
Forte Village, in Sardegna | Sabato 5 ottobre
Banco di Sardegna Hall | 16.45 : 17.25
https://www.meetforum.it/programma-2019/

Cyber Insurance Risk
La risposta innovativa di Generali Italia per la gestione del rischio

Luca Grinzato
Generali Italia
https://www.meetforum.it/speaker/luca-grinzato/

Meet Forum 2019 | Mediterranean European Economic Tourism Forum, a Forte Village, uno dei resort più premiati al mondo: sabato 5 e domenica 6 ottobre un formidabile appuntamento con conference, Laboratori d'Innovazione Turistica e Tavoli al Lavoro, il tema è lo sviluppo economico delle Destinazioni Turistiche del Mediterraneo.
https://www.meetforum.it

Veröffentlicht in: Technologie
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LUCA GRINZATO | Generali Italia | Cyber Security | Meet Forum 2019

  1. 1. © Legal Name City Internal Department: Country: Cyber Insurance Risk La risposta innovativa di Generali Italia per la gestione del rischio Meet Forum 2019 Forte Village, 5 / 6 Ottobre 2019 Generali Italia SpA
  2. 2. Generali Italia S.p.A. Il Gruppo Generali I nostri numeri nel mondo Presenza diretta in oltre 50 Paesi Presenza nel mondo 61 mln nel mondo Numero Clienti Premi lordi ca 70 mld € Premi 2018 71 mila Dipendenti Tra le 50 società più grandi al mondo Utile netto 2018 Patrimonio netto di Gruppo 2,3 mld € 23,6 mld 2
  3. 3. Generali Italia S.p.A. Il Gruppo Generali Miglior gruppo assicurativo globale secondo FORBES 3 Forbes ha individuato le 250 migliori aziende a livello mondiale, in base ai criteri di affidabilità, condotta sociale, qualità di prodotti e servizi e trattamento dei dipendenti. Generali figura davanti agli altri grandi gruppi assicurativi, ed è l’unico brand italiano presente nella lista insieme a Ferrari.
  4. 4. © Legal Name City Internal Agenda Il Cyber Risk: un trend topic Le sfide della Cyber Insurance e la proposta di Generali Italia 1 – Analisi e valutazione del rischio 2 – Protezione assicurativa 3 – Gestione incidente 4 Generali Italia S.p.A.
  5. 5. © Legal Name City Internal Il Cyber è uno degli hot topic nei media… 5 Generali Italia S.p.A.
  6. 6. © Legal Name City Internal … e vi è un buon motivo (05.10.2019 – 07:03)! https://cybermap.kaspersky.com/it/ Mappa della minaccia informatica in tempo reale 6 Generali Italia S.p.A.
  7. 7. © Legal Name City Internal Il Cyber Risk: un trend topic Le sfide della Cyber Insurance e la proposta di Generali Italia 1 – Analisi e valutazione del rischio 2 – Protezione assicurativa 3 – Gestione incidente Agenda 7 Generali Italia S.p.A.
  8. 8. © Legal Name City Internal Le sfide dell’assicurazione Cyber Cyber risk Rischio nuovo, con la capacità di cambiare continuamente Natura tecnologica del rischio Capacità di colpire clientidi ogni segmento Natura globale del rischio (geografia) Nessuna serie storica di dati Il rischio Cyber e I suoi effetti sono di difficile valutazione a causa di : • L’uso assai diffuso di tecnologie sia per aziende che per i singoli; • Evoluzione della tecnologia; • La natura mutevole degli attacchi per vincere le esistenti misure di sicurezza; • La natura globale del rischio fa sì che non esistano frontiere o barriere geografiche; • La riluttanza a rendere noti i dati riguardanti gli attacchi patiti rende poco affidabili le informazioni disponibili pubblicamente. 8 Generali Italia S.p.A.
  9. 9. © Legal Name City Internal LA PROPOSTA GENERALI ITALIA La continuità operativa per l’Azienda SERVIZIO DI VALUTAZIONE MAJORANA COPERTURA CYBER RISK SERVIZIO DI ASSISTENZA POST-EVENTO ANALISI DEL RISCHIO PROTEZIONE ASSICURATIVA GESTIONE INCIDENTE 9 Generali Italia S.p.A.
  10. 10. © Legal Name City Internal 2. Copertura 3. Assistenza post-evento 1. Prevenzione e Consulenza - Consulenza sulla sicurezza informatica: - test di vulnerabilità - Valutazione dell’esposizione - Analisi delle minacce in corso In particolare l’offerta si sviluppa in via preliminare attraverso un assessment preventivo offerto gratuitamente al Cliente. Viene utilizzato uno strumento realizzato appositamente allo scopo da una Società del gruppo. L’assicurazione prevede copertura multirischio: • «Danni al sistema Informatico»: danni alle apparecchiature e agli archivi, costi di indagine, costi di notifica, perdite finanziarie, danni reputazionali • Danni da interruzione di attività • Responsabilità Civile: danni ai sistemi di terzi, danni patrimoniali, danni non patrimoniali • Tutela Legale Servizio Post Evento: compreso nell’offerta Generali è inserito il servizio di «Assistenza Post Evento» che prevede supporto telefonico e, se necessario, intervento on site Mitigazione del rischio LA PROPOSTA GENERALI ITALIA La continuità operativa per l’Azienda 10 Generali Italia S.p.A.
  11. 11. © Legal Name City Internal Il Cyber Risk: un trend topic Le sfide della Cyber Insurance e la proposta di Generali Italia 1 – Analisi e valutazione del rischio 2 – Protezione assicurativa 3 – Gestione incidente Agenda 11 Generali Italia S.p.A.
  12. 12. © Legal Name City Internal In cosa consiste Cos’è Obiettivo E’ uno «screening preventivo» della sicurezza del sistema IT. E’ un servizio innovativo, fornito gratuitamente ai soggetti interessati alla sottoscrizione di una copertura Cyber. E’ una prestazione fornita a pagamento da diversi fornitori di servizi IT ma che Generali offre gratuitamente ai propri potenziali clienti, senza obbligo di sottoscrizione della copertura.  «Tarare» opportunamente le garanzie di polizza sulla base delle esigenze del Cliente e delle caratteristiche del Sistema Informatico da assicurare.  Per il Cliente, è molto utile perché fornisce una valutazione del proprio Sistema Informatico che può essere utilizzata per risolvere le criticità e intervenire sulle aree dimiglioramento Questionario web Analisi automatica Scansione dei sistemi Scansione dei sistemi del potenziale Cliente(se esposti su Internet), in modo da verificare se siano presenti falle di sicurezza. La compilazione di un questionario web, con il quale vengono rivolte al potenziale Cliente alcune domande riguardanti l’organizzazione del proprio Sistema Informatico, con un contributo «attivo» da parte del potenziale Cliente; L’analisi automatica, da parte del sistema di assessment, delle informazioni pubblicamente presenti sul web riguardanti il potenziale Cliente, allo scopo di verificare eventuali presenze dei dati del Cliente (ragione sociale, indirizzi internet o e-mail) in ambienti non rassicuranti. 1 - Prevenzione e Consulenza – Il risk assessment 12 Generali Italia S.p.A.
  13. 13. © Legal Name City Internal Customer Agent/UWR CYBER EXPOSURE EVALUATION ALGORITHM Automatic scanning on client’s perimeter Self Assessment Questionnaire Informationfrom Surface web Information from Deep & Dark Web Client’s Cyber Risk Exposure Web front-end Cyber Exposure Calculation Engine Il Risk Assessment – approcci innovativi MAJORANA 13 Generali Italia S.p.A.
  14. 14. © Legal Name City Internal Il Cyber Risk: un trend topic Le sfide della Cyber Insurance e la proposta di Generali Italia 1 – Analisi e valutazione del rischio 2 – Protezione assicurativa 3 – Gestione incidente Agenda 14 Generali Italia S.p.A.
  15. 15. © Legal Name City Internal Danni da interruzione di esercizio Copre la perdita di reddito causata dall’interruzione di attività a seguito di un incidente. Costi per violazione dati Copre: richieste di risarcimento per danni a terzi (responsabilità civile) a causa di danneggiamento, perdita, furto e divulgazione di informazioni riservate in custodia o controllo dell’assicurato; costi per affrontare la violazione dei dati, per esempio la notifica ai Clienti dell’avvenuta violazione; costi della consulenza per le pubbliche relazioni; l’assistenza legale necessaria; Estorsione cyber Copre i costi sostenuti per tentare di ripristinare l’accesso ai dati bloccati a scopo di estorsione Copre dai danni inflitti da un atto doloso informatico, in particolare la perdita o l’alterazione di dati o l’abuso di programmi e sistemi informatici; sono incluse tutte le spese sostenute per indagare sulle modalità dell’attacco, individuare la breccia, contenere il danno, rimettere in sicurezza il sistema informatico, adottare le necessarie modifiche affinché l’incidente non si ripeta. Attacco hacker Assicura un risarcimento dei danni provocati a terzi, per esempio: per calunnia, diffamazione o violazione dei diritti di proprietà intellettuale, tramite i media digitali (danno reputazionale), plagio, violazione dei copyright Responsabilità per attività multimediale e pubblicitaria Assistenza Garantisce un supporto da parte di specialisti cyber nel periodo successivo ad una violazione della sicurezza. Gli specialisti valutano i sistemi, identificano la causa e suggeriscono misure correttive e preventive. Possono anche fornire supporto legale e dare indicazioni sulle modalità più corrette per informare i clienti/terzi dell’avvenuta violazione. Rilevante per tutte le attività A chi è rivolta Rilevante, in particolare, per realtà che gestiscono informazioni personali dei loro clienti Rilevante per tutte le realtà, data la crescente frequenza di tali attacchi Rilevante, in particolare, per realtà che operano online e/o con sistemi informatici evoluti Rilevante, in particolare, per realtà che trasmettono dati via e-mail o sito web o che si affidano ai social media o altri contenuti digitali Rilevante, in particolare, per realtà che non hanno un ufficio competente a svolgere l’attività di gestione del rischio cyber 2 - Copertura – Le «Garanzie Chiave « di una copertura Cyber 15 Generali Italia S.p.A.
  16. 16. © Legal Name City Internal Il Cyber Risk: un trend topic Le sfide della Cyber Insurance e la proposta di Generali Italia 1 – Analisi e valutazione del rischio 2 – Protezione assicurativa 3 – Gestione incidente Agenda 16 Generali Italia S.p.A.
  17. 17. © Legal Name City Internal Cos’è E’ un servizio facoltativo, che offre al Cliente la possibilità di avvalersi delle prestazioni di un partner tecnologico selezionato dalla Compagnia. In cosa consiste Che vantaggi offre  Permette di usufruire delle prestazioni di un partner di altolivello.  Consente di usufruire di prestazioni liquidative agevolate: nessuna applicazione di scoperto o franchigia e nessun importo da anticipare al professionista inviato.  Permette di dialogare con professionisti del settore, specializzati nel gestire eventi Cyber e consapevoli delle prestazioni assicurative legate a tali eventi.  Opera con cura e diligenza nel rispetto degli standard professionali delle tecniche di intervento sui sistemi informatici di terzi Contact center Assistenza remota Intervento on-site Qualora le fasi precedenti non siano state risolutive, viene predisposto l’intervento on-site presso la sede del Contraente/Assicurato, nel corso del quale verranno concordati tempi e modalità di intervento della prestazione prevista, al fine di consentire il rapido riavviamento delle attività Fornisce l’assistenza di primo livello; guida il Cliente fornendo le prime indicazioni utili al contenimento del danno e alle prime operazioni di ripristino. Se le condizioni lo consentono, viene prestata un’assistenza da remoto sulle macchine del Cliente 3 - Assistenza post-evento – Il supporto in caso di incidente 17 Generali Italia S.p.A.
  18. 18. © Legal Name City Posizionata tra le prime 20 agenzie d’Italia su oltre 1500 per portafoglio Clienti Premiata 4 volte come migliore agenzia d’Italia per parametri di qualità del servizio al cliente e fatturato Dotata di modello organizzativo ai sensi del D.lgs. 231/2001 e di codice etico 3 Rappresentanti Procuratori 40 Risorse tecniche e commerciali Il Team di gestione 19 Generali Italia S.p.A.
  19. 19. © Legal Name City Le Specialties Tutti i Rischi dell’Informatica Prima agenzia in Italia per numero clienti operanti nel settore dei servizi, dell’ IT e delle Informazioni Commerciali. Da oltre 20 anni al fianco delle principali realtà Italiane e internazionali. D&O Liability Prima agenzia in Italia per sottoscrizione di polizze D&O/EPL e POSI (Responsabilità Civile Patrimoniale da Prospetto Informativo). Employee Benefits e Welfare Alta specializzazione nella costruzione e gestione di programmi assicurativi e servizi di welfare per la popolazione aziendale con il supporto di Generali Welion S.p.a.. Cyber Risk Prima agenzia in Italia per realizzazione programmi assicurativi Cyber Risk. 20 Generali Italia S.p.A.
  20. 20. Grazie. Contacts: Generali Italia S.p.A. – Agenzia Generale di Padova Via Jacopo Facciolati, 51 bis 35127 - Padova Tel.: +39 049 754777 Grinzato Luca Mobile: +39 347 6804720 e-mail: luca.grinzato@generalipadovafacciolati.it Silverio Carlo Sciarelli Mobile: +39 338 6632569 e-mail: silveriocarlo.sciarelli@generalipadovafacciolati.it

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