SlideShare ist ein Scribd-Unternehmen logo
1 von 5
Downloaden Sie, um offline zu lesen
SOCIAL
MEDIAADVERTISING
HANDBOOK
TABLE OF CONTENTS
3	 Using personas for social media planning.
	 4	 Why is it important to have buyer personas for social media campaigns?
	 5	 How do you start building personas and what bits matter for social media?
7	 Identifying a social campaign journey.
	 9	 Social content for different stages of your campaign journey.
11	 Selecting social assets.
	 12	 Ad copy.
		12	 Write for your audience.
		12	 Ensure the ad copy matches or compliments your visual.
		13	 Keep it short and to the point.
	 13	 Graphics.
	 14	 Videos.
		14	 How long should videos be?
		15	 How should video for social be formatted?
16	 Tracking success.
	 17	 Choosing your KPIs.
	 17	 Conversion tracking with social media pixels.
18	 Social advertising setup.
	 19	 Social advertisements on Facebook.
		19	 Targeting options.
			21	 Building an audience from scratch (creating a saved audience).
			23	 Audience from existing customer file (custom audience).
			24	 Website traffic audience using Facebook pixel (custom audience).
			25	 Engagement audience (custom audience).
			26	 Lookalike audience.
		28	 Setting up a Facebook campaign.
			28	 If you are adding a new advert to an existing campaign.
			29	 If you are creating a new campaign.
	 35	 Social advertisements on Twitter.
		35	 Targeting options.
		37	 Setting up a Twitter campaign.
	 43	 Social advertisements on LinkedIn.
		43	 Targeting options.
		45	 Setting up a LinkedIn campaign.
53	 Conclusion.
USING
PERSONAS
FOR SOCIAL
MEDIA
PLANNING.
SOCIAL MEDIA ADVERTISING HANDBOOK AXONN MEDIA
USING PERSONAS FOR SOCIAL MEDIA PLANNINGPAGE 4 / CHAPTER 1
In short, personas help you make better decisions about
how to use social media platforms to maximise audience
reach and performance.
THE AVAILABLE
TARGETING OPTIONS
CONTENT THAT YOU
USE TO ENGAGE YOUR
AUDIENCE ON SOCIAL
CHANNELS
APPROPRIATE
TONE OF VOICE
THE BEST PLATFORMS ON
WHICH TO ADVERTISE
Having a thorough understanding of your audience enables
you to craft tailored content that will be more likely to
resonate with them on social media. This extends to the
wider scope of a paid social media campaign, where in
addition to deciding on the type of content and the core
messages, thought must also be given to:
WHY IS IT
IMPORTANT
TO HAVE
BUYER
PERSONAS
FOR SOCIAL
MEDIA
CAMPAIGNS?
SOCIAL MEDIA ADVERTISING HANDBOOK AXONN MEDIA
USING PERSONAS FOR SOCIAL MEDIA PLANNINGPAGE 5 / CHAPTER 1
HOW DO
YOU START
BUILDING
PERSONAS
AND WHAT
BITS MATTER
FOR SOCIAL
MEDIA?
Some of the audience information is going to be more useful
than other when it comes to planning and setting up social
media campaigns.
If your brand is already well established on social media
channels and has been using them for a while, this part can
be easier, as you’ll have data from your existing customer
base (social media insights, survey data etc.) that can help
to pinpoint who is already engaging with you. Some of that
information will already be available in the platform you
intend to use for your advertising. For example, you may
already be using a Facebook or LinkedIn pixel to collect
information about visitors to your website that can be
utilised in a variety of ways on each ad platform to create
custom audience segments for targeting (more on this later).
However, setting up a pixel is not the only route to
acquiring persona information that you can use to plan
your social campaigns. Consider speaking with your sales,
customer facing teams or even current customers to
identify the different types of people your company attract
and their habits.
For a more in-depth resource that includes a free buyer
persona template and the questions you should be asking
about your target audience, see this guide on “4 Simple
steps: Creating your digital personas”.
It can sometimes be helpful to have an idea about
how social media campaigns are se tup in your chosen
social media platform before you start asking relevant
stakeholders questions, and we provide some guidance and
tips on how to do this on each platform a little further on in
this handbook.
WHAT IS A BUYER PERSONA?
According to HubSpot:
“A buyer persona is a semi-fictional representation of your ideal customer based on
market research and real data about your existing customers.
A detailed buyer persona will help you determine where to focus your time, guide
product development, and allow for alignment across the organisation.”

Weitere ähnliche Inhalte

Mehr von Axonn Media

A simple way to create content that gets results
A simple way to create content that gets resultsA simple way to create content that gets results
A simple way to create content that gets resultsAxonn Media
 
Content strategy simplified
Content strategy simplifiedContent strategy simplified
Content strategy simplifiedAxonn Media
 
Supercharge your strategy! 20 stats for the organised marketer
Supercharge your strategy! 20 stats for the organised marketerSupercharge your strategy! 20 stats for the organised marketer
Supercharge your strategy! 20 stats for the organised marketerAxonn Media
 
Axonn Graphics Team Offering
Axonn Graphics Team OfferingAxonn Graphics Team Offering
Axonn Graphics Team OfferingAxonn Media
 
Infographics 101: Get it right every time
Infographics 101: Get it right every timeInfographics 101: Get it right every time
Infographics 101: Get it right every timeAxonn Media
 
50 new stats for 2015 that every marketer should know
50 new stats for 2015 that every marketer should know50 new stats for 2015 that every marketer should know
50 new stats for 2015 that every marketer should knowAxonn Media
 
How to harness the power of visual content marketing
How to harness the power of visual content marketingHow to harness the power of visual content marketing
How to harness the power of visual content marketingAxonn Media
 
The Big UK Content Marketing Benchmarks Study 2015
The Big UK Content Marketing Benchmarks Study 2015The Big UK Content Marketing Benchmarks Study 2015
The Big UK Content Marketing Benchmarks Study 2015Axonn Media
 
140 Super Awesome Content Marketing Twitter Accounts Every Marketer Should Fo...
140 Super Awesome Content Marketing Twitter Accounts Every Marketer Should Fo...140 Super Awesome Content Marketing Twitter Accounts Every Marketer Should Fo...
140 Super Awesome Content Marketing Twitter Accounts Every Marketer Should Fo...Axonn Media
 
How to become a highly effective content marketer
How to become a highly effective content marketerHow to become a highly effective content marketer
How to become a highly effective content marketerAxonn Media
 
How to implement a multilingual content strategy
How to implement a multilingual content strategyHow to implement a multilingual content strategy
How to implement a multilingual content strategyAxonn Media
 
Navigating the content marketing technology landscape
Navigating the content marketing technology landscapeNavigating the content marketing technology landscape
Navigating the content marketing technology landscapeAxonn Media
 
International Literacy Day: Inspiration from Tolkien to Dr Seuss
International Literacy Day: Inspiration from Tolkien to Dr SeussInternational Literacy Day: Inspiration from Tolkien to Dr Seuss
International Literacy Day: Inspiration from Tolkien to Dr SeussAxonn Media
 
What made me successful: 20 icons share their inspiration
What made me successful: 20 icons share their inspirationWhat made me successful: 20 icons share their inspiration
What made me successful: 20 icons share their inspirationAxonn Media
 
A Christmas Story: Content marketing for digital success in a multicultural w...
A Christmas Story: Content marketing for digital success in a multicultural w...A Christmas Story: Content marketing for digital success in a multicultural w...
A Christmas Story: Content marketing for digital success in a multicultural w...Axonn Media
 
Quality rating guidelines and Google Pigeon
Quality rating guidelines and Google PigeonQuality rating guidelines and Google Pigeon
Quality rating guidelines and Google PigeonAxonn Media
 
Brilliantly Simple: 50 content marketing statistics to blow your mind
Brilliantly Simple: 50 content marketing statistics to blow your mindBrilliantly Simple: 50 content marketing statistics to blow your mind
Brilliantly Simple: 50 content marketing statistics to blow your mindAxonn Media
 
7 daily habits that will make you a more effective content marketer
7 daily habits that will make you a more effective content marketer7 daily habits that will make you a more effective content marketer
7 daily habits that will make you a more effective content marketerAxonn Media
 
Can content marketing build exports?
Can content marketing build exports?Can content marketing build exports?
Can content marketing build exports?Axonn Media
 
Agile marketing and the role of technology
Agile marketing and the role of technologyAgile marketing and the role of technology
Agile marketing and the role of technologyAxonn Media
 

Mehr von Axonn Media (20)

A simple way to create content that gets results
A simple way to create content that gets resultsA simple way to create content that gets results
A simple way to create content that gets results
 
Content strategy simplified
Content strategy simplifiedContent strategy simplified
Content strategy simplified
 
Supercharge your strategy! 20 stats for the organised marketer
Supercharge your strategy! 20 stats for the organised marketerSupercharge your strategy! 20 stats for the organised marketer
Supercharge your strategy! 20 stats for the organised marketer
 
Axonn Graphics Team Offering
Axonn Graphics Team OfferingAxonn Graphics Team Offering
Axonn Graphics Team Offering
 
Infographics 101: Get it right every time
Infographics 101: Get it right every timeInfographics 101: Get it right every time
Infographics 101: Get it right every time
 
50 new stats for 2015 that every marketer should know
50 new stats for 2015 that every marketer should know50 new stats for 2015 that every marketer should know
50 new stats for 2015 that every marketer should know
 
How to harness the power of visual content marketing
How to harness the power of visual content marketingHow to harness the power of visual content marketing
How to harness the power of visual content marketing
 
The Big UK Content Marketing Benchmarks Study 2015
The Big UK Content Marketing Benchmarks Study 2015The Big UK Content Marketing Benchmarks Study 2015
The Big UK Content Marketing Benchmarks Study 2015
 
140 Super Awesome Content Marketing Twitter Accounts Every Marketer Should Fo...
140 Super Awesome Content Marketing Twitter Accounts Every Marketer Should Fo...140 Super Awesome Content Marketing Twitter Accounts Every Marketer Should Fo...
140 Super Awesome Content Marketing Twitter Accounts Every Marketer Should Fo...
 
How to become a highly effective content marketer
How to become a highly effective content marketerHow to become a highly effective content marketer
How to become a highly effective content marketer
 
How to implement a multilingual content strategy
How to implement a multilingual content strategyHow to implement a multilingual content strategy
How to implement a multilingual content strategy
 
Navigating the content marketing technology landscape
Navigating the content marketing technology landscapeNavigating the content marketing technology landscape
Navigating the content marketing technology landscape
 
International Literacy Day: Inspiration from Tolkien to Dr Seuss
International Literacy Day: Inspiration from Tolkien to Dr SeussInternational Literacy Day: Inspiration from Tolkien to Dr Seuss
International Literacy Day: Inspiration from Tolkien to Dr Seuss
 
What made me successful: 20 icons share their inspiration
What made me successful: 20 icons share their inspirationWhat made me successful: 20 icons share their inspiration
What made me successful: 20 icons share their inspiration
 
A Christmas Story: Content marketing for digital success in a multicultural w...
A Christmas Story: Content marketing for digital success in a multicultural w...A Christmas Story: Content marketing for digital success in a multicultural w...
A Christmas Story: Content marketing for digital success in a multicultural w...
 
Quality rating guidelines and Google Pigeon
Quality rating guidelines and Google PigeonQuality rating guidelines and Google Pigeon
Quality rating guidelines and Google Pigeon
 
Brilliantly Simple: 50 content marketing statistics to blow your mind
Brilliantly Simple: 50 content marketing statistics to blow your mindBrilliantly Simple: 50 content marketing statistics to blow your mind
Brilliantly Simple: 50 content marketing statistics to blow your mind
 
7 daily habits that will make you a more effective content marketer
7 daily habits that will make you a more effective content marketer7 daily habits that will make you a more effective content marketer
7 daily habits that will make you a more effective content marketer
 
Can content marketing build exports?
Can content marketing build exports?Can content marketing build exports?
Can content marketing build exports?
 
Agile marketing and the role of technology
Agile marketing and the role of technologyAgile marketing and the role of technology
Agile marketing and the role of technology
 

Kürzlich hochgeladen

Dubai Call Girls O528786472 Diabolic Call Girls In Dubai
Dubai Call Girls O528786472 Diabolic Call Girls In DubaiDubai Call Girls O528786472 Diabolic Call Girls In Dubai
Dubai Call Girls O528786472 Diabolic Call Girls In Dubaihf8803863
 
Call Girls In Dwarka ⏩7838079806 ⏩Escort Service In Patel Nagar Delhi
Call Girls In Dwarka ⏩7838079806 ⏩Escort Service In Patel Nagar DelhiCall Girls In Dwarka ⏩7838079806 ⏩Escort Service In Patel Nagar Delhi
Call Girls In Dwarka ⏩7838079806 ⏩Escort Service In Patel Nagar Delhidelhiescort
 
Cosmic Conversations with Sociocosmos...
Cosmic Conversations with Sociocosmos...Cosmic Conversations with Sociocosmos...
Cosmic Conversations with Sociocosmos...SocioCosmos
 
Models Call Girls Shettihalli - 7001305949 Escorts Service 50% Off with Cash ...
Models Call Girls Shettihalli - 7001305949 Escorts Service 50% Off with Cash ...Models Call Girls Shettihalli - 7001305949 Escorts Service 50% Off with Cash ...
Models Call Girls Shettihalli - 7001305949 Escorts Service 50% Off with Cash ...jicagig173
 
Unlock Your Social Media Potential with IndianLikes - IndianLikes.com
Unlock Your Social Media Potential with IndianLikes - IndianLikes.comUnlock Your Social Media Potential with IndianLikes - IndianLikes.com
Unlock Your Social Media Potential with IndianLikes - IndianLikes.comSagar Sinha
 
AI Virtual Influencers: The Future of Influencer Marketing
AI Virtual Influencers:  The Future of Influencer MarketingAI Virtual Influencers:  The Future of Influencer Marketing
AI Virtual Influencers: The Future of Influencer MarketingCut-the-SaaS
 
Amplify Your Brand with Our Tailored Social Media Marketing Services
Amplify Your Brand with Our Tailored Social Media Marketing ServicesAmplify Your Brand with Our Tailored Social Media Marketing Services
Amplify Your Brand with Our Tailored Social Media Marketing ServicesNetqom Solutions
 
Upgrade Your Twitter Presence with Socio Cosmos
Upgrade Your Twitter Presence with Socio CosmosUpgrade Your Twitter Presence with Socio Cosmos
Upgrade Your Twitter Presence with Socio CosmosSocioCosmos
 
AI Virtual Influencers: The Future of Influencer Marketing
AI Virtual Influencers:  The Future of Influencer MarketingAI Virtual Influencers:  The Future of Influencer Marketing
AI Virtual Influencers: The Future of Influencer MarketingCut-the-SaaS
 
Unveiling SOCIO COSMOS: Where Socializing Meets the Stars
Unveiling SOCIO COSMOS: Where Socializing Meets the StarsUnveiling SOCIO COSMOS: Where Socializing Meets the Stars
Unveiling SOCIO COSMOS: Where Socializing Meets the StarsSocioCosmos
 
VIP Moti Bagh Call Girls Free Doorstep Delivery 9873777170
VIP Moti Bagh Call Girls Free Doorstep Delivery 9873777170VIP Moti Bagh Call Girls Free Doorstep Delivery 9873777170
VIP Moti Bagh Call Girls Free Doorstep Delivery 9873777170Komal Khan
 
fraud storyboards powerpoint media project
fraud storyboards powerpoint media projectfraud storyboards powerpoint media project
fraud storyboards powerpoint media project17mos052
 
When-technology-and-Humanity-Cross-1.pptx
When-technology-and-Humanity-Cross-1.pptxWhen-technology-and-Humanity-Cross-1.pptx
When-technology-and-Humanity-Cross-1.pptxReaper61
 
办理伯明翰大学毕业证书文凭学位证书
办理伯明翰大学毕业证书文凭学位证书办理伯明翰大学毕业证书文凭学位证书
办理伯明翰大学毕业证书文凭学位证书saphesg8
 
Protecting Your Little Explorer at Home!
Protecting Your Little Explorer at Home!Protecting Your Little Explorer at Home!
Protecting Your Little Explorer at Home!andrekr997
 
THE FRAUD NETFLIX ORIGINAL MEDIA PITCH PROJECT
THE FRAUD NETFLIX ORIGINAL MEDIA PITCH PROJECTTHE FRAUD NETFLIX ORIGINAL MEDIA PITCH PROJECT
THE FRAUD NETFLIX ORIGINAL MEDIA PITCH PROJECT17mos052
 

Kürzlich hochgeladen (20)

Enjoy ➥8448380779▻ Call Girls In Noida Sector 93 Escorts Delhi NCR
Enjoy ➥8448380779▻ Call Girls In Noida Sector 93 Escorts Delhi NCREnjoy ➥8448380779▻ Call Girls In Noida Sector 93 Escorts Delhi NCR
Enjoy ➥8448380779▻ Call Girls In Noida Sector 93 Escorts Delhi NCR
 
Dubai Call Girls O528786472 Diabolic Call Girls In Dubai
Dubai Call Girls O528786472 Diabolic Call Girls In DubaiDubai Call Girls O528786472 Diabolic Call Girls In Dubai
Dubai Call Girls O528786472 Diabolic Call Girls In Dubai
 
Call Girls In Dwarka ⏩7838079806 ⏩Escort Service In Patel Nagar Delhi
Call Girls In Dwarka ⏩7838079806 ⏩Escort Service In Patel Nagar DelhiCall Girls In Dwarka ⏩7838079806 ⏩Escort Service In Patel Nagar Delhi
Call Girls In Dwarka ⏩7838079806 ⏩Escort Service In Patel Nagar Delhi
 
Cosmic Conversations with Sociocosmos...
Cosmic Conversations with Sociocosmos...Cosmic Conversations with Sociocosmos...
Cosmic Conversations with Sociocosmos...
 
Models Call Girls Shettihalli - 7001305949 Escorts Service 50% Off with Cash ...
Models Call Girls Shettihalli - 7001305949 Escorts Service 50% Off with Cash ...Models Call Girls Shettihalli - 7001305949 Escorts Service 50% Off with Cash ...
Models Call Girls Shettihalli - 7001305949 Escorts Service 50% Off with Cash ...
 
Unlock Your Social Media Potential with IndianLikes - IndianLikes.com
Unlock Your Social Media Potential with IndianLikes - IndianLikes.comUnlock Your Social Media Potential with IndianLikes - IndianLikes.com
Unlock Your Social Media Potential with IndianLikes - IndianLikes.com
 
AI Virtual Influencers: The Future of Influencer Marketing
AI Virtual Influencers:  The Future of Influencer MarketingAI Virtual Influencers:  The Future of Influencer Marketing
AI Virtual Influencers: The Future of Influencer Marketing
 
FULL ENJOY Call Girls In Mohammadpur (Delhi) Call Us 9953056974
FULL ENJOY Call Girls In Mohammadpur  (Delhi) Call Us 9953056974FULL ENJOY Call Girls In Mohammadpur  (Delhi) Call Us 9953056974
FULL ENJOY Call Girls In Mohammadpur (Delhi) Call Us 9953056974
 
Amplify Your Brand with Our Tailored Social Media Marketing Services
Amplify Your Brand with Our Tailored Social Media Marketing ServicesAmplify Your Brand with Our Tailored Social Media Marketing Services
Amplify Your Brand with Our Tailored Social Media Marketing Services
 
Upgrade Your Twitter Presence with Socio Cosmos
Upgrade Your Twitter Presence with Socio CosmosUpgrade Your Twitter Presence with Socio Cosmos
Upgrade Your Twitter Presence with Socio Cosmos
 
AI Virtual Influencers: The Future of Influencer Marketing
AI Virtual Influencers:  The Future of Influencer MarketingAI Virtual Influencers:  The Future of Influencer Marketing
AI Virtual Influencers: The Future of Influencer Marketing
 
Unveiling SOCIO COSMOS: Where Socializing Meets the Stars
Unveiling SOCIO COSMOS: Where Socializing Meets the StarsUnveiling SOCIO COSMOS: Where Socializing Meets the Stars
Unveiling SOCIO COSMOS: Where Socializing Meets the Stars
 
VIP Moti Bagh Call Girls Free Doorstep Delivery 9873777170
VIP Moti Bagh Call Girls Free Doorstep Delivery 9873777170VIP Moti Bagh Call Girls Free Doorstep Delivery 9873777170
VIP Moti Bagh Call Girls Free Doorstep Delivery 9873777170
 
fraud storyboards powerpoint media project
fraud storyboards powerpoint media projectfraud storyboards powerpoint media project
fraud storyboards powerpoint media project
 
When-technology-and-Humanity-Cross-1.pptx
When-technology-and-Humanity-Cross-1.pptxWhen-technology-and-Humanity-Cross-1.pptx
When-technology-and-Humanity-Cross-1.pptx
 
young Call girls in Dwarka sector 23🔝 9953056974 🔝 Delhi escort Service
young Call girls in Dwarka sector 23🔝 9953056974 🔝 Delhi escort Serviceyoung Call girls in Dwarka sector 23🔝 9953056974 🔝 Delhi escort Service
young Call girls in Dwarka sector 23🔝 9953056974 🔝 Delhi escort Service
 
办理伯明翰大学毕业证书文凭学位证书
办理伯明翰大学毕业证书文凭学位证书办理伯明翰大学毕业证书文凭学位证书
办理伯明翰大学毕业证书文凭学位证书
 
Protecting Your Little Explorer at Home!
Protecting Your Little Explorer at Home!Protecting Your Little Explorer at Home!
Protecting Your Little Explorer at Home!
 
THE FRAUD NETFLIX ORIGINAL MEDIA PITCH PROJECT
THE FRAUD NETFLIX ORIGINAL MEDIA PITCH PROJECTTHE FRAUD NETFLIX ORIGINAL MEDIA PITCH PROJECT
THE FRAUD NETFLIX ORIGINAL MEDIA PITCH PROJECT
 
young call girls in Greater Noida 🔝 9953056974 🔝 Delhi escort Service
young call girls in  Greater Noida 🔝 9953056974 🔝 Delhi escort Serviceyoung call girls in  Greater Noida 🔝 9953056974 🔝 Delhi escort Service
young call girls in Greater Noida 🔝 9953056974 🔝 Delhi escort Service
 

Social Media Advertising Handbook Preview

  • 2. TABLE OF CONTENTS 3 Using personas for social media planning. 4 Why is it important to have buyer personas for social media campaigns? 5 How do you start building personas and what bits matter for social media? 7 Identifying a social campaign journey. 9 Social content for different stages of your campaign journey. 11 Selecting social assets. 12 Ad copy. 12 Write for your audience. 12 Ensure the ad copy matches or compliments your visual. 13 Keep it short and to the point. 13 Graphics. 14 Videos. 14 How long should videos be? 15 How should video for social be formatted? 16 Tracking success. 17 Choosing your KPIs. 17 Conversion tracking with social media pixels. 18 Social advertising setup. 19 Social advertisements on Facebook. 19 Targeting options. 21 Building an audience from scratch (creating a saved audience). 23 Audience from existing customer file (custom audience). 24 Website traffic audience using Facebook pixel (custom audience). 25 Engagement audience (custom audience). 26 Lookalike audience. 28 Setting up a Facebook campaign. 28 If you are adding a new advert to an existing campaign. 29 If you are creating a new campaign. 35 Social advertisements on Twitter. 35 Targeting options. 37 Setting up a Twitter campaign. 43 Social advertisements on LinkedIn. 43 Targeting options. 45 Setting up a LinkedIn campaign. 53 Conclusion.
  • 4. SOCIAL MEDIA ADVERTISING HANDBOOK AXONN MEDIA USING PERSONAS FOR SOCIAL MEDIA PLANNINGPAGE 4 / CHAPTER 1 In short, personas help you make better decisions about how to use social media platforms to maximise audience reach and performance. THE AVAILABLE TARGETING OPTIONS CONTENT THAT YOU USE TO ENGAGE YOUR AUDIENCE ON SOCIAL CHANNELS APPROPRIATE TONE OF VOICE THE BEST PLATFORMS ON WHICH TO ADVERTISE Having a thorough understanding of your audience enables you to craft tailored content that will be more likely to resonate with them on social media. This extends to the wider scope of a paid social media campaign, where in addition to deciding on the type of content and the core messages, thought must also be given to: WHY IS IT IMPORTANT TO HAVE BUYER PERSONAS FOR SOCIAL MEDIA CAMPAIGNS?
  • 5. SOCIAL MEDIA ADVERTISING HANDBOOK AXONN MEDIA USING PERSONAS FOR SOCIAL MEDIA PLANNINGPAGE 5 / CHAPTER 1 HOW DO YOU START BUILDING PERSONAS AND WHAT BITS MATTER FOR SOCIAL MEDIA? Some of the audience information is going to be more useful than other when it comes to planning and setting up social media campaigns. If your brand is already well established on social media channels and has been using them for a while, this part can be easier, as you’ll have data from your existing customer base (social media insights, survey data etc.) that can help to pinpoint who is already engaging with you. Some of that information will already be available in the platform you intend to use for your advertising. For example, you may already be using a Facebook or LinkedIn pixel to collect information about visitors to your website that can be utilised in a variety of ways on each ad platform to create custom audience segments for targeting (more on this later). However, setting up a pixel is not the only route to acquiring persona information that you can use to plan your social campaigns. Consider speaking with your sales, customer facing teams or even current customers to identify the different types of people your company attract and their habits. For a more in-depth resource that includes a free buyer persona template and the questions you should be asking about your target audience, see this guide on “4 Simple steps: Creating your digital personas”. It can sometimes be helpful to have an idea about how social media campaigns are se tup in your chosen social media platform before you start asking relevant stakeholders questions, and we provide some guidance and tips on how to do this on each platform a little further on in this handbook. WHAT IS A BUYER PERSONA? According to HubSpot: “A buyer persona is a semi-fictional representation of your ideal customer based on market research and real data about your existing customers. A detailed buyer persona will help you determine where to focus your time, guide product development, and allow for alignment across the organisation.”