1. Axios Systems Webinar
Blog.axiossystems.com @Axios_Systems Axios on LinkedIn
Karen Ferris
Director, Macanta Consulting
Barry Crosby
Business Solutions Consultant, Axios
Clive Keylard
Application Support Leader &
Service Delivery Manager,
University of Canterbury
“Migrating to a New ITSM Solution – Common
Pitfalls and Tips for Success”
Axios | 1
im@axiossystems.com#ITSMmigration

2. Migrating to a New ITSM Solution –
Common Pitfalls and Tips for Success”
Karen Ferris
January 30, 2015
Axios | 2

3. ITSM Solution Replacement
Axios | 3

4. Drivers for Change
4Axios |
Maintenance Costs Admin Overhead
Inflexibility Sun Setting
Old Technology Over Customization
Poor SupportVersion Lock

5. ITSM Migration
5Axios |
• Stakeholders
• Requirements
• Budget
• Selection
• On Premise or SaaS
Planning

6. ITSM Migration
6Axios |
• Organizational Change
• Process Improvement
• Data Transfer
• Training
Preparing

7. To see the rest of this slidedeck and view the
on demand recording of the webinar, visit
forms.axiossystems.com/itsm-migration
Blog.axiossystems.com @Axios_Systems Axios on LinkedIn
Karen Ferris
Director, Macanta Consulting
Barry Crosby
Business Solutions Consultant, Axios
Clive Keylard
Application Support Leader &
Service Delivery Manager,
University of Canterbury
“Migrating to a New ITSM Solution – Common Pitfalls and
Tips for Success”
Axios | 7
im@axiossystems.com#ITSMmigration

8. Axios Systems Webinar
George Spalding
Executive Vice President
Pink Elephant
NEXT MONTH’S WEBINAR TOPIC… “ITSM ROI”
Blog.axiossystems.com @Axios_Systems Axios on LinkedIn
Joe Beighley
Business Solutions Consultant
Axios Systems
REGISTER NOW AT: j.mp/ZbCfRq
Axios | 8