Avnet, Inc. 2010 Analyst Day & 50th Anniversary Celebration: Dec 15, 2010
Presenters included: Roy Vallee, chairman and chief executive officer; Rick Hamada, president and chief operating officer; Ray Sadowski, senior vice president and chief financial officer; Harley Feldberg, president, Electronics Marketing; and Phil Gallagher, president, Technology Solutions.
Following the analyst day event, Avnet commemorated its 50th anniversary on the New York Stock Exchange by ringing the closing bell.
Avnet Analyst Day 2010 Presentation 2 Path to Premier
1. Avnet Analyst Day 2010
Performance & Potential
Avnet, Inc.
December 15, 2010
1 Accelerating Your Success™
2. The Path to Premier
Rick Hamada
President and COO
2 Accelerating Your Success™
3. Executing to Avnet’s Vision
• Avnet’s Strategic Framework
• Our Enterprise Priorities & Initiatives
– Value Based Management (VBM)
• Portfolio Management & Performance
– Operational Excellence
– Employee Engagement
– Customer Engagement
• Global Infrastructure Scale & Scope
3 Accelerating Your Success™
4. Vital Link in Global Technology Supply Chain
Semiconductors
Interconnect IT Original
Passive & Equipment
Electro- Manufacturers Resellers, ISVs
End Users
mechanical and
EMS / ODM Non-IT Original
Devices System
Equipment Builders
Subsystems Manufacturers
EM TS
Software &
Services
Vendors
Avnet effectively manages the complexity of the
technology supply chain in a cost-efficient manner,
delivering value to suppliers and customers.
4 Accelerating Your Success™
5. Strategic Framework
Premier Technology, Marketing,
Distribution and Services Company, Globally
Deliver Industry-Leading Economic Profit
Profitable Operational People
Growth Excellence Development
Be the preferred partner Consistently strive for Attract, develop
to our customers flawless execution and and engage the
and suppliers process innovation best employees
Performance and Values Based Culture of Excellence
1. Integrity 2. Customer Service 3. Accountability 4. Teamwork 5. Innovation
5 Accelerating Your Success™
6. Enterprise Performance: Balanced Scorecard
Metric Type Global Objectives Avnet KPMs
Economic Profit $ Growth
Deliver industry-leading
Shareholder economic profit.
ROCE ≥14.0% / ROWC ≥ 30.0%
Customer Loyalty/
Customer Retention
Be the preferred partner to our
Customer & Supplier customers and suppliers.
Gross Profit $ Growth
Operating Expense to NGP/
GP $ Per Employee
Consistently strive for flawless
Operational Excellence execution and process innovation.
Working Capital Velocity
On Time Performance Appraisals
with Development Plans
Attract, develop and engage the
Employee best employees.
6 Accelerating Your Success™ Employee Engagement Index
12. The Power and Impact of Engagement
Thoughtful organizational development strategies lead
to a more productive and engaged workforce, a more
loyal customer base, and higher shareholder returns.
Employee Profitability
Retention
People External Customer Customer
Employee
Practices Service Satisfaction Loyalty
Engagement
Value
and
Organizational Employee Revenue
Climate Productivity
Employee Engagement Customer Engagement
12 Accelerating Your Success™ “Putting the Service-Profit Chain to Work,” Heskett, et al.,
- Harvard Business Review
13. Employee Engagement / Enterprise Performance
$3.50 76%
Avnet Employee Engagement
75% 75%
73% $3.18 74%
$3.00
$2.76 72%
$2.50 70% $2.77
Avnet EPS
70%
$2.00 68%
US companies reported
$1.87
employee engagement
$1.92 68%
on average declined ~9%
$1.50
65%
$1.39
2008 vs. 2009* 66%
$1.00
$1.04 64%
$0.50 62%
$0.00 60%
FY04 FY05 FY06 FY07 FY08 FY09 FY10
Total
9,900 9,800 10,900 11,700 12,800 12,900 14,200
Employees
*Towers Watson and WorldatWork 2009/2010 U.S. Strategic Rewards survey
13 Accelerating Your Success™
(1) Excluding restructuring, integration and other items.
14. Avnet’s Customer Engagement Evolution
Satisfaction Loyalty Engagement
(early 2000’s) (2006) (2010)
• Key metrics: Loyalty and Retention
• Formal survey process
– 89,000 customer contacts surveyed Accessible Truly Loyal
• Regional analysis & action plans
• Understanding drivers of engagement
ATTITUDE
• Ongoing “Voice of the Customer”
activities
High Risk Trapped
– Day-to-day relationship
management, focus groups,
advisory councils and BEHAVIOR
online communities Walker Loyalty Matrix
14 Accelerating Your Success™
15. Avnet Global Logistics Scale & Scope
Total Lines Shipped (in millions) • ~ 2,500 employees
9.5 • Global footprint
~ 3 million sq. ft.
• Manage ~ 500,000
9.0 9.1
SKUs globally
• 99+% same day ship
8.5
8.6 • ~ 70% include value-add
– Program 200+ million
8.0
devices
8.0 – Integrate 760,000+ systems
7.9
– 19.4+ million
7.7
7.5 cable assemblies
• Quality performance
currently exceeds
7.0
7.1 5 σ standards*
6.5 * Five Sigma = 233 defects per
FY05 FY06 FY07 FY08 FY09 FY10 million opportunities
15 Accelerating Your Success™
16. Avnet Global IT Scale & Scope
~ 700 IT professionals
~ 3,600 virtual servers
405 software applications
776 terabytes of storage
~ 29,270 visitors to website daily
68 integrations executed since 1991
95% spam filtered from 6 million e-mails daily
16 Accelerating Your Success™ As of Q1 FY’11
17. Executing to Avnet’s Vision
• Strategic framework, planning and review process
supporting world-class execution
• Enterprise initiatives drive performance-based
culture of excellence
• Our global scale and scope positions us for
continued profitable growth
• Avnet team is committed to shareholder value creation
17 Accelerating Your Success™