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Understanding the
                            Digital Savvy Consumer
                                        An analysis of the country’s most high-tech
                                      consumers: where they live, who they are, what
                                       they buy and what they watch/listen to/read

                                                      May, 2008

                                                  www.scarborough.com
                                                 info@scarborough.com


                                                                                       1
Copyright 2008 Scarborough Research                                                        11
Table of Contents
                      Honing in on the Digital Savvy Consumer           3
                      Where they Live                                   9
                      Who they Are (Demographics)                       12
                      Lifestyles & Shopping Patterns                    24
                      Internet Behaviors                                33
                      What they Watch/Listen To/Read/How they Commute   44
                      Conclusions/Implications                          59
                      More About the Digital Savvy Segmentation         64
                      About Scarborough Research                        67
                      Source & Contacts                                 70


                                                                             2
Copyright 2008 Scarborough Research                                              21
Honing in on the Digital Savvy
                                       Consumer
                                      Creating the Digital Savvy Analysis




                                                                            3
Copyright 2008 Scarborough Research                                             31
How the Digital Savvy
             Segmentation was Created
               Scarborough Research (www.scarborough.com), a consumer and media research firm, created
               a special segmentation using its syndicated national study (Scarborough USA+) for the
               Digital Savvy analysis. Eighteen hi-tech consumer behaviors and purchasing patterns were
               identified and isolated within this national study. These behaviors included household
               ownership of certain hi-tech items (such as DVRs, satellite radio or VoIP); consumer
               likelihood to engage in certain Internet behaviors (including blogging, downloading music and
               online gaming); and usage of leading-edge cellular device features (email, text messaging,
               etc.). For each Scarborough USA+ respondent, the number of the 18 hi-tech characteristics
               they satisfied was tabulated. Those that had eight or more were classified as “Digital Savvy.”
               Nationally, six percent of all consumers are classified as “Digital Savvy.” While this is a small
               segment of the population, it is an important one, as the first-mover consumer behaviors of the
               Digital Savvy today could become “the norm” tomorrow.
                                      This section details how the Digital Savvy segmentation was created. For more
                                      information about Scarborough’s technology measurements, please see the “About
                                      Scarborough Research” section which begins on page 67.

                                                                                                                       4
Copyright 2008 Scarborough Research                                                                                        41
18 Tech Behaviors Isolated for the
                 Digital Savvy Analysis
                          Items HHLD Owns                                                     Ways Used Internet Past 30 Days
             •PDA                                                                               •Online Banking/Bill paying (internet)
             •Digital Video Recorder                                                            •Read or contributed to Blogs
             •Satellite Radio Subscription                                                      •Gaming (casino-type, download, games)
             •Voice over IP (VoIP)                                                              •Download Podcasts
             •MP3 Player                                                                        •Download / Listen to Audio
             •High Definition Television (HDTV)                                                 •Download / Watch Video
                                                                                                •Instant Messages


                                                               Cell Phone Features Used
                                               •Download Ring tones /video games (cell phone)
                                               •Email (via cell phone)
                                               •Messaging (Instant, Picture or Text via cell phone)
                                               •Stream Video (via cell phone)
                                               •Other Internet features (via cell phone)


                                                                                                                                         5
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                    51
Digital Savvy Characteristic Breakout (%)
   100
                Wireless/Cell Phone 91                                          Items in HHLD                                                             Ways Online Services
                                                                                                                                                                                                                84
               Features Currently Use                                                                                                                      Used Past Month
      80                                                                                                                                                                      76
                                                   69                                                                            71

                             59                                                                                                                                    58
      60                                                                                        52                                           52
                                                                                                           51
                                          42                                                                                                                                                         41
                                                                                    39                                                                  38                                                   37
      40                                                  33
                                                                                                      29
                                                                                                                      24 23
                   19                          21                                          21                                                                             21
      20                                                                                                                                                       15
                                                                                                                                                                                          12 14
                           8                                                      8                                                     11            8
                                      6                                   7                                         6
                 2                                                    1                                                                                                                 2
        0
               Stream Email          Download      VoIP PDA HDTV DVR Satellite MP3 Online        Instant       Download          Online
               Video                                                    Radio      Video*      Message          Podcasts        Banking/
                Clips        Other       Messaging                                        Blogs*         Online          Online Bill Pay
                            Internet                                                                     Audio*         Games*
                            Features                       Total Pop Digital Savvy

                                Online Video – Download Watch movies, Download / Watch video, Download Watch other video, or Download watch TV Program; Online Audio – Download music/listen to audio clips, Download
                                listen to music, Download/listen to other audio clips, listen to Radio ; Blogs – read or contributed to past 30 days online ; Online Games – Casino Type games, download video games, games

                                                                                                                                                                                                                    6
Copyright 2008 Scarborough Research            Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                                                                                       61
The Digital Savvy
                                           • We identified a small segment of the
                                      6%     population
                                           • These are “leading edge” digital
                                             consumers
                                               – Early adopters
                                               – Diffusion of innovation?
                                           • Scarborough USA+ (national
                                             database) was used
                                               – 6-month sample of 111,051
                                               – 5,672 Digital Savvy
                                               – US projection: 13.8 M adults
                                               – August 2006 – March 2007
                                                 measurement period

                                                                                    7
Copyright 2008 Scarborough Research                                                     71
Three Key Questions
                       •Who is the Digital Savvy consumer?
                       •To what extent are the Digital Savvy different
                        from the general population?
                                  – E.g., qualitative profile of the early cable TV
                                    audience was distinct from the ultimate profile at
                                    critical mass penetration
                                  – “Early adopter” phenomenon
                       •To what extent does behavior of the digital
                        savvy presage the impact of technology on the
                        general population?
                                                                                         8
Copyright 2008 Scarborough Research                                                          81
The Digital Savvy
                                      Where they Live




                                                          9
Copyright 2008 Scarborough Research                           91
The Digital Savvy Skew Locally
               Top-10 Digital Savvy Cities (DMAs, Index)

                                Austin                                                                                                   197
                           Las Vegas                                                                                    171
                         Sacramento                                                                               162
                          San Diego                                                                           161
                   Washington DC                                                                            154
                                                                                                                  6 of the top 10 Digitally
                                Seattle                                                           146
                                                                                                                  Savvy cities are in the West
                              Phoenix                                                           144
                               Chicago                                                     139
                           New York                                                       138
                      San Francisco                                                      137
                                                                                          Digital Savvy Index
                                                                                                                                                 10
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                         101
Digital Savvy Consumers Across Markets
           6% of all adults are Digital Savvy (DMAs / %)
      16
                                                     Austin                                                                   Las Vegas
      14                                                                                                                                                                                                                                                                                                                         Green Bay
                                                     12%                                                                      Sacramento
                                                                                                                                                                                                                                                                                                                                   1%
      12
                                                                                                                              San Diego                                                                                      Los Angeles
                                                                                                                                10%                                                                                              7%
      10

         8

         6

         4

         2

         0
                                                                                                                                                                       Colo. Springs
                                                                                                                             Syra
                         San Diego




                                                                                                                                                                                       ATL



                                                                                                                                                                                                          Memphis




                                                                                                                                                                                                                                                   Grand Rapids




                                                                                                                                                                                                                                                                                                                                                                           Ft.Myrs
                                                                                                                                                                                                                    Dallas




                                                                                                                                                                                                                                                                                                        DesMoines
                                                                                                                  Richmond




                                                                                                                                                                                                                                                                  Albuq




                                                                                                                                                                                                                                                                                                                                                                                     Wichita
                                                     NY
                                     Wash DC

                                               Phx



                                                          Det.



                                                                            Orlando




                                                                                                                                             Fresno

                                                                                                                                                      Nash.

                                                                                                                                                              Phila.




                                                                                                                                                                                                                             Knox



                                                                                                                                                                                                                                           Clev.




                                                                                                                                                                                                                                                                                                                                                                                                              GB
                                                                                                                                                                                                                                    Balt




                                                                                                                                                                                                                                                                                                                                 Birm
                                                                                      Tucson




                                                                                                                                    Dayton




                                                                                                                                                                                             W.Palm Bch
                                                                 Honolulu




                                                                                                                                                                                                                                                                                                                                        Mobile



                                                                                                                                                                                                                                                                                                                                                              Charleston
                Austin




                                                                                                                                                                                                                                                                                    Roch
                                                                                                    Little Rock




                                                                                                                                                                                                                                                                                                                    Harrisburg
                                                                                                                                                                                                                                                                          Norfolk



                                                                                                                                                                                                                                                                                           Louisville




                                                                                                                                                                                                                                                                                                                                                                                               Wilkes Barre
                                                                                                                                                                                                                                                                                                                                                 Greenville
                                                                                               LA




                                                                                                                                                                                                                                                                                                                                                                                                      11
Copyright 2008 Scarborough Research                       Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                                                                                                                                                                                                                                                                 111
Digital Savvy
                                       Who they Are
                                      (Demographics)



                                                       12
Copyright 2008 Scarborough Research                     121
Digital Savvy are More Likely to
                    be Male
           140


           120                                        116



           100
                                                                                                             85
              80


              60
                                                      Men                                                   Women
                                                                           Digital Savvy Index

                                                                                                                    13
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)            131
The Digital Savvy Consumer is Younger
                  77% of Digital Savvy are under the age of 44; more than half are under 34


                 36                                      77%
                 32                                       31%
                 28
                                                                              24%
                 24                   22%
                                                   18%                  19%                   19%
                 20                                                                                                          17%
                                                                                                 16%
                 16           13%                                                                                14%
                 12
                                                                                                                       7%
                   8
                   4                                                                                                            1%
                   0
                                 18-24                25-34                35-44                45-54                55-64    65 +


                                                                           Total Population          Digital Savvy

                                                                                                                                     14
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                             141
The Digital Savvy Consumer is Upscale
                  57% of Digital Savvy consumers live in a household with an income of $75k or more

                  36
                  32                                                 81%                                      57%
                  28
                  24                          21%                                                       21%
                  20                                                             18%19%                             18%    18%
                              15%                                                                  15%
                  16
                                                               12%                                                12%
                  12                               10%            9%                                                      8%
                     8                5%
                     4
                     0
                             Less than       $25,000 -        $40,000 -         $50,000 -        $75,000 - $100,000 - $150,000
                             $25,000          $39,999          $49,999           $74,999          $99,999 $149,999     or more


                                                                         Total Population         Digital Savvy

                                                                                                                                 15
Copyright 2008 Scarborough Research    Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                        151
The Digital Savvy are More
                         Likely to be White Collar
                 160
                                                    148

                 140


                 120


                 100
                                                                                                               91

                   80
                                              White Collar                                                  Blue Collar
                                                                         Digital Savvy Index


                                                                                                                          16
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                  161
Digital Savvy are More Likely to be Single or
           Married with Children
                  150                                                                    143
                                                                                                                 138




                                        96
                  100

                                                                 76


                                                                                                                                  57

                     50
                                      Married                Divorced              Never married              Married with   Married without
                                                                                     (single)                  Children         Children
                                                                                   Digital Savvy Index
                                                                                                                                               17
Copyright 2008 Scarborough Research     Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                     171
The Digital Savvy Consumer is More Educated
           36% of Digital Savvy have a college degree or more vs. 24% of total consumers

          50


          40                                36%
                                                                     32%
                                                   28%            29%
          30

                                                                                               20%
          20
                                                                                        13%                                   13%
                                                                                                                            9%
          10              7%
                                  4%
                                                                                                             2% 3%
             0
                         Some                High School          Some College           College Grad.       Some Post       Post Graduate
                      High School             graduate           (not graduate,         (4 Year College)      Graduate          Degree
                     (not graduate)                             AA/ Associates)                         (no advanced degree)


                                                                    Total Population      Digital Savvy
                                                                                                                                             18
Copyright 2008 Scarborough Research    Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                    181
The Digital Savvy Are More
                  Entrepreneurial (%)
           14

           12                                   11%

           10                         9%
                                                                                             8%
              8                                                                                                              7%

              6
                                                                                 4%                                4%
              4

              2

              0
                                      Self-employed                              Work at home                    Small business owner
                                                                     Total Pop                   Digital Savvy


                                                                                                                                        19
Copyright 2008 Scarborough Research     Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                              191
The Digital Savvy are More Involved in
               Corporate Purchasing Decisions (%)
               Company purchasing decisions participated in past 12 months
           25                23%

           20
                                          16%
           15                                             14%
                                                                           12%
                                                                                            11%
           10           9%                                                                                  9%
                                      7%
                                                       5%              5%               5%
              5                                                                                         4%         4%     4%
                                                                                                                 2%     2%

              0
                      Computer             Information technology     Telephone/communication       Temporary personnel
                  hardware/software           (network/Internet)              services                   services
                                 Office equipment           Travel/Convention          Telephone/Communication Company Healthcare
                                (Photocopier / Fax            Arrangements                     Equipment                Programs
                                   Machine etc)
                                                           Total Pop             Digital Savvy

                                                                                                                                    20
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                            201
Digital Savvy Are More Likely to
                 be Asian or U.S. Born Hispanic
              200                                                               182


              150
                                                                                                                  121
                                                          108
                                      95                                                             94
              100
                                                                                                                                67

                 50



                   0
                                 White              Black/African              Asian               Total         US-Born    Foreign-born
                                                      American                                    Hispanic       Hispanic     Hispanic

                                                                   Digital Savvy Index
                                                                                                                                           21
Copyright 2008 Scarborough Research        Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                              211
Digital Savvy Have a Distinct VALS™ Profile (%)
         Innovator (Index, 186)
   •Sophisticated
   •Leaders of Change
   •Active Consumers                                        Achiever (Index, 128)
   •Tastes for Upscale                                •Committed to Career & Family                                    Experiencer (Index, 152)
   •Niche Products/Services                           •Image is Important                                             •Young, Enthusiastic, Impulsive
                                                      •Products/Services Demonstrate Success                          •Self-Expression
                                      25%             •Efficient / Time Saving                                        •Active / Social
                                                                                                                      •Active Consumers
                                                                               22%                                    •Fashion, Entertainment and
                                                                                                                      Social oriented Spending

                                                                                                               18%
                                                                         17%
                                            15%          15%
                            13%               13%
                                                                                                         12%
                                                                                          11%                                 11%
                                                                                             10%
                                                                                                                                 9%
                                                                                                                                                   7%

                                                              3%
                                                                                                                                                       *


                            Innovator       Thinker       Believer        Achiever             Striver   Experiencer            Maker              Survivor

                                                                     Total Pop       Digital Savvy Adults                                                    22
Copyright 2008 Scarborough Research                                                                                                                            221
                                                                                                            ”Survivor” Digital Savvy Respondent count too low to report
The Digital Savvy Have a Distinct
                 Demographic Profile
                      Persons 18+                                                               Digital Savvy
                      • M (49%) / F (51%)                                                       • M (56%) / F (44%)
                      • Median age: 45                                                          • Median age: 34
                      • Median Income: $54,000                                                  • Median Income:
                                                                                                  $84,000
                      • Single: 25%
                                                                                                • Single: 36%
                      • Married with Children: 28%
                                                                                                • Married with Children:
                      • College Grad +: 24%                                                       38%
                      • Entrepreneurial*: 11%                                                   • College Grad +: 36%
                                                                                                • Entrepreneurial*: 14%
                                                                                                • Greater ethnic diversity
                                                                                                  among group
                                      *Entrepreneurial: Defined as Small Business Owner or Self-Employed                     23
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                     231
Digital Savvy
                        Lifestyles & Shopping Patterns




                                                         24
Copyright 2008 Scarborough Research                       241
Audio / Video Stores Bought Past Year
               Wholesalers are popular A/V stores among the Digital Savvy
                         Costco                                                                                           255
                    Circuit City                                                                                    219
                    Sam's Club                                                                                     213
                       Best Buy                                                                                211
                          Target                                                                             203
                   RadioShack                                                                         192
                           Sears                                                      171
                           Any                                   142
                     Wal-Mart                        125
                          Kmart              115                                             Digital Savvy


                                      Note: Audio/video stores bought past 12 months (HHLD)                                     25
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                        251
Digital Savvy are Luxury Consumers
                           68%


                   56%




                                        27%

                                                18%
                                                            15%
                                      13%     12%     13%          12%
                                                                                        9%                7%
                                                                  4%               6%
                                                                                                     3%

                       Any                 Own/Lease              Spent $500+         Spend $20+
                    Investment Upscale Luxury Vehicle Financial On Men/Women Second On Bottle
                     (HHLD) Restaurant                 Planner Business Clothing Home   of Wine
                              (past month)         (Used past year)
                                                                       Total Pop   Digital Savvy Adults    26
Copyright 2008 Scarborough Research                                                                            261
Digital Savvy Have Slightly Above Average
          Political Participation (%)
                                         83%
                                  80%
                 80                                                    76%
                                                              71%


                 60
                                                                                                            Total Pop    Digital Savvy


                 40


                                                                                                                        19%
                 20                                                                                                            16%
                                                                                            10% 8%

                    0
                                      Yes                         Always                     Sometimes                    Never
                          Registered to vote                                  How often usually vote in
                        in district of residence                               presidential elections

                                                                                                                                         27
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                 271
Digital Savvy are More Likely to Be
                 Independent
             160                                         155


             140
                                                                                                                          Digital Savvy Index
             120
                                                                               107                   110
                                      98                                                                             99
             100


               80
                                                                                                                                        67

               60
                               Democrat            Independent, but        Independent         Independent, but   Republican       None of these
                                                     feel closer to                              feel closer to
                                                       Democrat                                   Republican

                                                                                                                                                   28
Copyright 2008 Scarborough Research        Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                      281
The Digital Savvy are Active and Athletic
                             Basketball                                                                                                       198
                          Yoga/Pilates                                                                                                      196
    Free weights/Circuit Training                                                                                                           195
                    Jogging/Running                                                                                                      191
                                Bowling                                                                                                 189
                          Photography                                                                                           171
               Hiking/Backpacking                                                                                         160
                                      Golf                                                                           155
                              Swimming                                                                              152
                               Bicycling                                                                        149
                                                                                                                                  Digital Savvy Index
      Foreign trip (Past 3 years)                                                                             143
                Adult continuing ed                                                                       142
                               Camping                                                            132
                      Volunteer work                                                             130
                                  Fishing                                  100
                         Sewing/Crafts                                      96
                             Gardening                              91
                                Hunting         64

                                        Note: Activities engaged in during the past 12 months                                                           29
Copyright 2008 Scarborough Research     Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                              291
Digital Savvy are More Likely to be Fans
          Across Sports Leagues (%)
           80
                               72%

                        61%                                  63%                                                     Nearly one-quarter of
           60                                                                                                        the Digital Savvy are fans
                                                    51%                                    51%                       of the MLS

                                                                                                                         39%
           40                                                                     34%
                                                                                                                 25%                               24%
           20                                                                                                                                 14%


             0
                         NFL Fan                      MLB Fan                      NBA Fan                       NHL Fan                       MLS Fan
                                                                            Total Pop            Digital Savvy




                                Note: A “fan” is defined as someone who is “Very,” “Somewhat,” or “A Little Bit interested” in the sports league         30
Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                                   301
Digital Savvy are More Likely to
                  be Travelers…
                  (%)
      100
                                             82%
         80                      70%

         60                                                                              54%

                                                                            38%
         40

         20                                                                                                                      16%
                                                                                                                      12%

            0
                      1+ domestic personal/vacation trip           1+ trips outside of Continental US       Any cruise line used within the past 3
                                 past year                          past 3 years (personal reasons)                          years

                                                                     Total Pop            Digital Savvy

                                                                                                                                                     31
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                             311
…And to a Variety of Interesting
                    Destinations!
    300
                    Places visited outside the continental U.S. past 3 years
                   280
                                      258
    250

                                               204
    200                                                     193          192
                                                                                      185
                                                                                                  175
                                                                                                               165
                                                                                                                          157
    150


                                                                                                                                     96
    100
                                                                                                                                             69

       50
               Japan/China Middle East Hawaii            Central/South Bahamas         UK    Any Canada       Any Europe Any Mexico Alaska   None
                 Far East                                  America




                                                                                Digital Savvy Index
                                                                                                                                                    32
Copyright 2008 Scarborough Research     Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                          321
Digital Savvy Internet Behaviors
                             Internet Connections
                                 Sites Visited
                       Online Shopping/Buying Patterns


                                                          33
Copyright 2008 Scarborough Research                        331
Type of Internet Connection in HHLD
                      (%)
      Broadband (Cable or DSL)                                                                                 84%
                                                                                                    47%

                                      DSL                                                       44%
                                                                          25%

                         Cable modem                                                         41%
                                                                      22%

                                  Dial-up              9%
                                                                17%

                     Other connection             6%
                                                  5%

                                      None      3%
                                                                                   32%


                                                                       Total Pop          Digital Savvy

                                                                                                                     34
Copyright 2008 Scarborough Research      Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)          341
Ways Online Services Used:
     Household/Personal Tasks & Consumer Shopping
          120

          100              96%


             80
                                                 67%
                                      60%
             60
                                                                                            39%                37%
             40                                                       29%
                                                         26%
                                                                                                                              19%
             20                                                                12%                  14%              16%
                                                                                                                                 9%

                0
                                E-mail             Pay bills       Job/Employment           Auction Site          Travel      Real Estate
                                                                        Search                                 Reservations    Listings


                                                                      Digital Savvy            Total Pop
                                                                                                                                            35
Copyright 2008 Scarborough Research      Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                 351
Ways Online Services Used: News & Information
          From weather & news to the Yellow Pages and sports scores, the Digital Savvy go online for
          a wide variety of info (%, Past 30 Days)
  80

          68%
                       65%

  60

                                      49%

                                              40% 39% 38% 38%
  40
                33%
                                                                                         30% 29% 28%
                              28%
                                                                                                                     22%
  20                                                                                                                        18% 18%
                                         15% 16% 16%                               15%                                                       13%
                                                                                                                 13%
                                                                                              11% 12%
                                                                         8%
                                                                                                                         6%      5%     4%      4%
    0
        Weather          News         Movie Internet Financial Blogs Sports                Local Auto        Medical Radio Broadcast Cable Traffic
                                      Listings Yellow  Info          Scores                Events Info        Info Station TV Site TV Site
                                               Pages                                                                  Site


                                                                        •Digital Savvy      •Total Pop
                                                                                                                                                 36
Copyright 2008 Scarborough Research    Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                           361
Ways Online Services Used: Entertainment
          The Digital Savvy are heavy downloaders of music and video – they also watch
       80 TV online (%, Past 30 Days)
                 69%

                               58%
       60
                                         52%

                                                    41%
       40
                                                               33%         31%

                                                                                      19%
       20              17%
                                      15%                                                         13%        13%    12%    12%
                                              11%         14%
                                                                     9%          10%                                                6%
                                                                                            4%          3%     4%         2%   3%        2%
          0
                   DL           IM         DL     Games       Listen to    Other DL /Watch DL Video Casino  DL     Fantasy Personal
                 Music/A               Watch/Video             Radio       Games TV Programs Games  Games Podcasts Sports Ads / Dating
                  udio



                                                                 Digital Savvy      Total Pop


                                                                                                                                              37
Copyright 2008 Scarborough Research    Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                     371
Digital Savvy are Heavy Online
                  Spenders…
                  Amount spent online, past year(%)
      25                                                                                                             54%

                                                                                                                              35%
      20                                                                                                19%
                                                                                                                                       18%
                                                                                                                        17%
                                                                                15%
      15
                                                       12%
                                                                                                 10%
      10                                         9%                       9%                                       9%

                              6%                                                                                                  6%
          5

          0
                   Less than $100             $100 - $249             $250 - $499             $500 - $999          $1,000 -    $2,500 or more
                                                                                                                    $2,499

                                                                       Total Pop                   Digital Savvy
                                                                                                                                          38
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                    381
…Across Many Categories
             Retail Items Bought Online, Past 12 Months (%)
                             44%
                                        42%
               40

                                                                                                                  Total Pop   Digital Savvy
                                                    30%



                         19%                                    20%
               20                     18%                                    18%
                                                                                         15%         15%      15%
                                                 10%                                                                   9%
                                                              7%                      7%                                        8%
                                                                          6%                       5%        4%     3%        3%          4%
                                                                                                                                        1%
                  0
                        Books         Clothing     Music      Toys Office Health Flowers Sports   Pet Groceries Wine
                                                             /Games Supplies /Beauty    Apparel Supplies
                                                                              Items



                                                                                                                                               39
Copyright 2008 Scarborough Research    Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                      391
Entertainment/Travel Bought Online,
                      Past 12 Months
                      (%)

                                  40%
       40
                                                            33%



                        19%
       20                                                                                17%
                                                    14%                                                           14%                  14%

                                                                                  5%                         5%                   4%

         0
                      Airline tickets              Other travel                 Movie tickets          Cultural event tickets   Sporting event
                                                                                                                                   tickets
                                                                   Total Pop                 Digital Savvy


                                                                                                                                                 40
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                         401
Household Items Bought Online,
                      Past 12 Months
                      (%)
                                30%
         30
                                                       24%                    23%

         20


                                                                       11%                            10%
                         9%
         10
                                                 6%                                             5%                  6%
                                                                                                                                4%
                                                                                                               2%          2%
            0
                       Computer                 Consumer                 Other                Prescriptions    Insurance   Vehicle
                   hardware/software            electronics         products/services

                                                                     Total Pop                 Digital Savvy


                                                                                                                                     41
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                             411
Sites Visited Past 30 Days
                            ESPN.com                                                                                                                300
                               NFL.com                                                                                                         293
                             CNN.com                                                                                                          291
                               Ask.com                                                                                                 272
                                Amazon                                                                                            268
                         MSNBC.com                                                                                      253
                                      eBay                                                                           249
                                 Hotmail                                                                     238
                      FOXNews.com                                                                    226                          Digital Savvy Index

                         Weather.com                                                             220
                                      MSN                                             219 The Digital Savvy are three times more likely than the national
                      ABCNews.com                                                   213   average to have visited ESPN.com in the past month, but
                                                                                          only 38% more likely than total adults to have watched
                             MapQuest                                           199
                                                                                          ESPN on cable within the past week
                                      AOL                                      195
                                 Yahoo!                                     190
                                 Google                               181


                                             Note: Subsection of the ‘Sites Visited Past 30 Days’ category in Scarborough’s database
                                                                                                                                                          42
Copyright 2008 Scarborough Research          Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                           421
The Digital Savvy Use their Cell Phones
           Extensively for Communication and Information
           Wireless/Cell Phone features currently use
                      88%

         80
                                    72%
                                                    66%
                                                                    59%
         60
                                                                                    51%
                                                                                                    46%
                                                                                                                    42%
                                                                                                                                    38%
         40
                  31%
                               27%
                                                20%                                                                                                  19%
         20                                                                                                                                                  15%
                                                                                11%             10%
                                                                 8%                                              6%              8%                        7%
                                                                                                                                                    2%
           0
                    Text        Camera/        Download           E-mail         Picture         Instant          Other        Download   Stream           Push To
                  messaging      picture       ring tones                       messaging       messaging        Internet       video   video clips        Talk - 2
                                 taking                                                                          features       games                        way

                                                                           Total Pop           Digital Savvy



                                Note: Wireless features were incorporated into the Digital Savvy definition, and this will impact the percentages                     43
Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                                                431
Digital Savvy
                                       What they Watch
                                      What they Listen To
                                       What they Read
                                      How they Commute

                                                            44
Copyright 2008 Scarborough Research                          441
Digital Savvy are Slightly Heavier
                      Radio Listeners
                   150

                                                                   117
                                       107                                                     104                         101
                   100

                                                                                                                                                        71

                      50




                        0
                                  Q1 - Heaviest                     Q2                          Q3                          Q4                   Q5 - Lightest
                                    Listeners                                                                                                     Listeners

                                                                      Digital Savvy Index for National Radio Quintile

                                      Notes: Base of combined 79 local markets. Media Quintiles distribute the population into 5 equal groups based on levels of media usage. Quintile 1
                                      shows the heaviest users, Quintile 5 shows the lightest users.                                                                                  45
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                                                              451
The Digital Savvy Listen to a
             Wide Variety of Radio Formats
                  Alternative                                                                                                                                    216
  Rhythmic Contemporary Hit                                                                                                      173
 Pop Contemporary Hit Radio                                                                                                     170
                  All Sports                                                                               149
        Urban Contemporary                                                                               144
             Talk/Personality                                                                           141
                    Hot AC                                                                              141
                  Urban AC                                                                            136
       Album Oriented Rock                                                                            135
                Active Rock                                                                          133
                  Adult Hits                                                                         132
                   All News                                                           120
                Classic Rock                                                         118
        Adult Contemporary                                                         113
      Contemporary Christian                                                     107
       News/Talk/Information                                                    105
                 Classic Hits                                                  98
                     Country                                           90
                      Oldies                                   79
                                                                             Digital Savvy Index

                                      Radio Format Profiles (M-Sun 6am – Mid cume). Criteria for inclusion: Formats with 5% minimum penetration of format nationally   46
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                                               461
Digital Savvy are About Average
                  Newspaper Readers
                    150


                                       109                                                       108
                                                                     92                                                        99                            92
                    100




                      50




                        0
                                  Q1 - Heaviest                      Q2                           Q3                           Q4                    Q5 - Lightest
                                    Readers                                                                                                            Readers

                                                                          Digital Savvy Index for Newspaper Quintile

                                      Note: Media Quintiles distribute the population into 5 equal groups based on levels of media usage. Quintile 1 shows the heaviest users, Quintile 5
                                      shows the lightest users.                                                                                                                        47
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                                                                471
Newspaper Section Readership of
             the Digital Savvy
                80%
                     73%
                    70%                            Digital Savvy follow a similar pattern to average adult with newspaper
                70%     65%
                         64%                       section readership, with news and entertainment being their most read
                60%                                                      sections of the newspaper
                                          49% 47%
                50%                     47% 46%
                                                        45% 44%           44% 43%
                                                              41%
                                                                      41%
                                                                            41% 41%40% 42% 41% 39%
                                                                                    39% 39% 36% 35%36%     38%
                40%                                                                                 35%35%
                                                                                                        32% 32%
                30%

                20%

                10%

                  0%




                                 e/G l




                                                gs
                                              od
                                Cl ar s
                                                 s




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                                            ec



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                     tai




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                a ti
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                                                                  Total Adults      Digital Savvy
              En




             ern
    M




          Int




                                                                                                                            48
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                    481
National Newspapers: Daily Readership
                      Digital Savvy are more likely than all adults nationally to read the top three national
                      newspapers in an average weekday
                        250
                                                                                            203
                        200                                       186
                                        161
                        150


                        100


                          50


                             0
                                      USA Today            Wall Street Journal      The New York Times

                                                            Digital Savvy Index
                                                                                                                49
Copyright 2008 Scarborough Research                                                                              491
The Digital Savvy are Much More Likely to
                  be Exposed to Out-of-Home Advertising
            150                       143



                                                                114

            100                                                                                95
                                                                                                                             89



                                                                                                                                                           59

               50
                              Q1 - Most                         Q2                             Q3                            Q4                      Q5 - Least
                               Exposure                                                                                                               Exposure

                                                                    Digital Savvy Index for Miles Traveled Quintile
                                       Note: Media Quintiles distribute the population into 5 equal groups based on levels of media usage. Quintile 1 shows the heaviest users, Quintile 5
                                       shows the lightest users.                                                                                                                        50
Copyright 2008 Scarborough Research     Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                                                              501
Out-of-Home Advertising: Time Spent
               Commuting to Work One Way
               Digital Savvy adults are more likely to have a longer commute time; based
               on employed adults
                   150




                   125                                                                                                           118
                                                                                                                112
                                                                 104
                   100
                                                                                          88
                                          84

                      75
                                      Less than 10        10 - 19 minutes         20 - 29 minutes          30 - 59 minutes One hour or more
                                        minutes
                                                                                     Digital Savvy Index


                                                                                                                                              51
Copyright 2008 Scarborough Research     Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                    511
Digital Savvy are Lighter TV
                  Viewers…
                   150
                                                                                                                          130
                                                                                                                                                      117
                                                                                              101
                   100                                             86

                                       65

                      50




                        0
                                  Q1 - Heaviest                    Q2                          Q3                          Q4                   Q5 - Lightest
                                    Viewers                                                                                                       Viewers

                                                                        Digital Savvy Index for National TV Quintile

                                      Notes: Media Quintiles distribute the population into 5 equal groups based on levels of media usage. Quintile 1 shows the heaviest users, Quintile 5
                                      shows the lightest users.
                                                                                                                                                                                       52
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                                                                521
…But are more likely to subscribe to
                  premium and higher-end television
                  services
                      80
                                         65%
                                      61%
                      60
                                                                   43%
                      40                                                                     36%
                                                                                                                      32%        32%
                                                            28%                                                               28%
                                                                                      20%                        22%
                      20


                        0
                                 Subscribes to                 Digital                    PPV                     Premium     Satellite Dish
                                Cable (HHLD)                   Cable                     Usage*                   Channels   (Connected to
                                                                                                                                HHLD)
                                                                    Total Pop                         Digital Savvy


                                       * Pay Per View Usage - Have used PPV 1+ times within the past 12 months                                 53
Copyright 2008 Scarborough Research    Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)                                      531
Cable TV: News Networks
                      The Digital Savvy are More Likely to Tune into MSNBC, CNN and
                      CNBC; less likely to watch the FOX News Channel
       180

                             157
       160


       140
                                                    130
                                                                           125
                                                                                                   117
       120

                                                                                                                            96                         94
       100


          80
                            MSNBC                   CNN                    CNBC               CNN Headline             The Weather           FOX News Channel
                                                                                                 News                    Channel


                                                                             Digital Savvy Index
                                                                                                                                                                        54
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)   Cable networks/stations (non-premium) watched past 7 days    541
Cable TV: Sports Networks
               200
                               188

               180
                                           162          161
               160
                                                                     147
                                                                                  143          141          138
               140
                                                                                                                         125            123
               120
                                                                                                                                                       103
               100

                 80
                             ESPNews       NFL          ESPN         CSTV         ESPN2     FSN (FOX        ESPN          FOX            Speed        The Golf
                                          Network       Classic     (College                Sports Net)                  Soccer         Channel        Channel
                                                                   Sports TV)                                            Channel


                                                                         Digital Savvy Index

                                                                                                                                                                        55
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)   Cable networks/stations (non-premium) watched past 7 days    551
Cable TV: Educational/Informational
                      Networks
             180
                             166
             160
                                             148

             140
                                                            130            129            127
                                                                                                        123
                                                                                                                        118              115
             120                                                                                                                                          113

             100


               80
                           DIY (Do It       Discovery    The Discovery Food Network       HGTV         The Travel    The History       National          Court TV
                            Yourself)        Health         Channel                      (Home &        Channel        Channel        Geographic
                                                                                         Garden)                                       Channel

                                                                              Digital Savvy Index



                                                                                                                                                                           56
Copyright 2008 Scarborough Research     Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)    Cable networks/stations (non-premium) watched past 7 days    561
Cable TV: Family/Teen/Ethnic Networks
       400          380

       350
       300                  274
                                  250 243
       250                                237 237
                                                  233 222
                                                                  200
       200                                                              189 187
                                                                                   178 178 169
                                                                                                    161
       150                                                                                                  142 142 142
                                                                                                                             129
                                                                                                                                   109 108 107
       100                                                                                                                                             74
                                                                                                                                                              57
         50
                        e 2 1 4 in V le T k al e n y te ly y n                                     E e es rk n
                 e N Fus TV VH G ogg MT Sty BE twor entr hoic deo isne t Ni ami isne xyge GSN W fetim ovi llma visio
              Th                                                 o              F D O             Li e M Ha ala
                        M       N              Ne dy C sic C ckel on D ick a BC
                                              n e u i o                                                     G
                                                                                                    im
                                          rtoo om M N T N A                                      fet
                                        Ca C                                                  Li
                                                                        Digital Savvy Index
                                                                                                                                                                          57
Copyright 2008 Scarborough Research   Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007)     Cable networks/stations (non-premium) watched past 7 days    571
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08
Digital Savvy Free Study Final 5.12.08

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Digital Savvy Free Study Final 5.12.08

  • 1. Understanding the Digital Savvy Consumer An analysis of the country’s most high-tech consumers: where they live, who they are, what they buy and what they watch/listen to/read May, 2008 www.scarborough.com info@scarborough.com 1 Copyright 2008 Scarborough Research 11
  • 2. Table of Contents Honing in on the Digital Savvy Consumer 3 Where they Live 9 Who they Are (Demographics) 12 Lifestyles & Shopping Patterns 24 Internet Behaviors 33 What they Watch/Listen To/Read/How they Commute 44 Conclusions/Implications 59 More About the Digital Savvy Segmentation 64 About Scarborough Research 67 Source & Contacts 70 2 Copyright 2008 Scarborough Research 21
  • 3. Honing in on the Digital Savvy Consumer Creating the Digital Savvy Analysis 3 Copyright 2008 Scarborough Research 31
  • 4. How the Digital Savvy Segmentation was Created Scarborough Research (www.scarborough.com), a consumer and media research firm, created a special segmentation using its syndicated national study (Scarborough USA+) for the Digital Savvy analysis. Eighteen hi-tech consumer behaviors and purchasing patterns were identified and isolated within this national study. These behaviors included household ownership of certain hi-tech items (such as DVRs, satellite radio or VoIP); consumer likelihood to engage in certain Internet behaviors (including blogging, downloading music and online gaming); and usage of leading-edge cellular device features (email, text messaging, etc.). For each Scarborough USA+ respondent, the number of the 18 hi-tech characteristics they satisfied was tabulated. Those that had eight or more were classified as “Digital Savvy.” Nationally, six percent of all consumers are classified as “Digital Savvy.” While this is a small segment of the population, it is an important one, as the first-mover consumer behaviors of the Digital Savvy today could become “the norm” tomorrow. This section details how the Digital Savvy segmentation was created. For more information about Scarborough’s technology measurements, please see the “About Scarborough Research” section which begins on page 67. 4 Copyright 2008 Scarborough Research 41
  • 5. 18 Tech Behaviors Isolated for the Digital Savvy Analysis Items HHLD Owns Ways Used Internet Past 30 Days •PDA •Online Banking/Bill paying (internet) •Digital Video Recorder •Read or contributed to Blogs •Satellite Radio Subscription •Gaming (casino-type, download, games) •Voice over IP (VoIP) •Download Podcasts •MP3 Player •Download / Listen to Audio •High Definition Television (HDTV) •Download / Watch Video •Instant Messages Cell Phone Features Used •Download Ring tones /video games (cell phone) •Email (via cell phone) •Messaging (Instant, Picture or Text via cell phone) •Stream Video (via cell phone) •Other Internet features (via cell phone) 5 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 51
  • 6. Digital Savvy Characteristic Breakout (%) 100 Wireless/Cell Phone 91 Items in HHLD Ways Online Services 84 Features Currently Use Used Past Month 80 76 69 71 59 58 60 52 52 51 42 41 39 38 37 40 33 29 24 23 19 21 21 21 20 15 12 14 8 8 11 8 6 7 6 2 1 2 0 Stream Email Download VoIP PDA HDTV DVR Satellite MP3 Online Instant Download Online Video Radio Video* Message Podcasts Banking/ Clips Other Messaging Blogs* Online Online Bill Pay Internet Audio* Games* Features Total Pop Digital Savvy Online Video – Download Watch movies, Download / Watch video, Download Watch other video, or Download watch TV Program; Online Audio – Download music/listen to audio clips, Download listen to music, Download/listen to other audio clips, listen to Radio ; Blogs – read or contributed to past 30 days online ; Online Games – Casino Type games, download video games, games 6 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 61
  • 7. The Digital Savvy • We identified a small segment of the 6% population • These are “leading edge” digital consumers – Early adopters – Diffusion of innovation? • Scarborough USA+ (national database) was used – 6-month sample of 111,051 – 5,672 Digital Savvy – US projection: 13.8 M adults – August 2006 – March 2007 measurement period 7 Copyright 2008 Scarborough Research 71
  • 8. Three Key Questions •Who is the Digital Savvy consumer? •To what extent are the Digital Savvy different from the general population? – E.g., qualitative profile of the early cable TV audience was distinct from the ultimate profile at critical mass penetration – “Early adopter” phenomenon •To what extent does behavior of the digital savvy presage the impact of technology on the general population? 8 Copyright 2008 Scarborough Research 81
  • 9. The Digital Savvy Where they Live 9 Copyright 2008 Scarborough Research 91
  • 10. The Digital Savvy Skew Locally Top-10 Digital Savvy Cities (DMAs, Index) Austin 197 Las Vegas 171 Sacramento 162 San Diego 161 Washington DC 154 6 of the top 10 Digitally Seattle 146 Savvy cities are in the West Phoenix 144 Chicago 139 New York 138 San Francisco 137 Digital Savvy Index 10 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 101
  • 11. Digital Savvy Consumers Across Markets 6% of all adults are Digital Savvy (DMAs / %) 16 Austin Las Vegas 14 Green Bay 12% Sacramento 1% 12 San Diego Los Angeles 10% 7% 10 8 6 4 2 0 Colo. Springs Syra San Diego ATL Memphis Grand Rapids Ft.Myrs Dallas DesMoines Richmond Albuq Wichita NY Wash DC Phx Det. Orlando Fresno Nash. Phila. Knox Clev. GB Balt Birm Tucson Dayton W.Palm Bch Honolulu Mobile Charleston Austin Roch Little Rock Harrisburg Norfolk Louisville Wilkes Barre Greenville LA 11 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 111
  • 12. Digital Savvy Who they Are (Demographics) 12 Copyright 2008 Scarborough Research 121
  • 13. Digital Savvy are More Likely to be Male 140 120 116 100 85 80 60 Men Women Digital Savvy Index 13 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 131
  • 14. The Digital Savvy Consumer is Younger 77% of Digital Savvy are under the age of 44; more than half are under 34 36 77% 32 31% 28 24% 24 22% 18% 19% 19% 20 17% 16% 16 13% 14% 12 7% 8 4 1% 0 18-24 25-34 35-44 45-54 55-64 65 + Total Population Digital Savvy 14 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 141
  • 15. The Digital Savvy Consumer is Upscale 57% of Digital Savvy consumers live in a household with an income of $75k or more 36 32 81% 57% 28 24 21% 21% 20 18%19% 18% 18% 15% 15% 16 12% 12% 12 10% 9% 8% 8 5% 4 0 Less than $25,000 - $40,000 - $50,000 - $75,000 - $100,000 - $150,000 $25,000 $39,999 $49,999 $74,999 $99,999 $149,999 or more Total Population Digital Savvy 15 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 151
  • 16. The Digital Savvy are More Likely to be White Collar 160 148 140 120 100 91 80 White Collar Blue Collar Digital Savvy Index 16 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 161
  • 17. Digital Savvy are More Likely to be Single or Married with Children 150 143 138 96 100 76 57 50 Married Divorced Never married Married with Married without (single) Children Children Digital Savvy Index 17 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 171
  • 18. The Digital Savvy Consumer is More Educated 36% of Digital Savvy have a college degree or more vs. 24% of total consumers 50 40 36% 32% 28% 29% 30 20% 20 13% 13% 9% 10 7% 4% 2% 3% 0 Some High School Some College College Grad. Some Post Post Graduate High School graduate (not graduate, (4 Year College) Graduate Degree (not graduate) AA/ Associates) (no advanced degree) Total Population Digital Savvy 18 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 181
  • 19. The Digital Savvy Are More Entrepreneurial (%) 14 12 11% 10 9% 8% 8 7% 6 4% 4% 4 2 0 Self-employed Work at home Small business owner Total Pop Digital Savvy 19 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 191
  • 20. The Digital Savvy are More Involved in Corporate Purchasing Decisions (%) Company purchasing decisions participated in past 12 months 25 23% 20 16% 15 14% 12% 11% 10 9% 9% 7% 5% 5% 5% 5 4% 4% 4% 2% 2% 0 Computer Information technology Telephone/communication Temporary personnel hardware/software (network/Internet) services services Office equipment Travel/Convention Telephone/Communication Company Healthcare (Photocopier / Fax Arrangements Equipment Programs Machine etc) Total Pop Digital Savvy 20 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 201
  • 21. Digital Savvy Are More Likely to be Asian or U.S. Born Hispanic 200 182 150 121 108 95 94 100 67 50 0 White Black/African Asian Total US-Born Foreign-born American Hispanic Hispanic Hispanic Digital Savvy Index 21 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 211
  • 22. Digital Savvy Have a Distinct VALS™ Profile (%) Innovator (Index, 186) •Sophisticated •Leaders of Change •Active Consumers Achiever (Index, 128) •Tastes for Upscale •Committed to Career & Family Experiencer (Index, 152) •Niche Products/Services •Image is Important •Young, Enthusiastic, Impulsive •Products/Services Demonstrate Success •Self-Expression 25% •Efficient / Time Saving •Active / Social •Active Consumers 22% •Fashion, Entertainment and Social oriented Spending 18% 17% 15% 15% 13% 13% 12% 11% 11% 10% 9% 7% 3% * Innovator Thinker Believer Achiever Striver Experiencer Maker Survivor Total Pop Digital Savvy Adults 22 Copyright 2008 Scarborough Research 221 ”Survivor” Digital Savvy Respondent count too low to report
  • 23. The Digital Savvy Have a Distinct Demographic Profile Persons 18+ Digital Savvy • M (49%) / F (51%) • M (56%) / F (44%) • Median age: 45 • Median age: 34 • Median Income: $54,000 • Median Income: $84,000 • Single: 25% • Single: 36% • Married with Children: 28% • Married with Children: • College Grad +: 24% 38% • Entrepreneurial*: 11% • College Grad +: 36% • Entrepreneurial*: 14% • Greater ethnic diversity among group *Entrepreneurial: Defined as Small Business Owner or Self-Employed 23 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 231
  • 24. Digital Savvy Lifestyles & Shopping Patterns 24 Copyright 2008 Scarborough Research 241
  • 25. Audio / Video Stores Bought Past Year Wholesalers are popular A/V stores among the Digital Savvy Costco 255 Circuit City 219 Sam's Club 213 Best Buy 211 Target 203 RadioShack 192 Sears 171 Any 142 Wal-Mart 125 Kmart 115 Digital Savvy Note: Audio/video stores bought past 12 months (HHLD) 25 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 251
  • 26. Digital Savvy are Luxury Consumers 68% 56% 27% 18% 15% 13% 12% 13% 12% 9% 7% 4% 6% 3% Any Own/Lease Spent $500+ Spend $20+ Investment Upscale Luxury Vehicle Financial On Men/Women Second On Bottle (HHLD) Restaurant Planner Business Clothing Home of Wine (past month) (Used past year) Total Pop Digital Savvy Adults 26 Copyright 2008 Scarborough Research 261
  • 27. Digital Savvy Have Slightly Above Average Political Participation (%) 83% 80% 80 76% 71% 60 Total Pop Digital Savvy 40 19% 20 16% 10% 8% 0 Yes Always Sometimes Never Registered to vote How often usually vote in in district of residence presidential elections 27 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 271
  • 28. Digital Savvy are More Likely to Be Independent 160 155 140 Digital Savvy Index 120 107 110 98 99 100 80 67 60 Democrat Independent, but Independent Independent, but Republican None of these feel closer to feel closer to Democrat Republican 28 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 281
  • 29. The Digital Savvy are Active and Athletic Basketball 198 Yoga/Pilates 196 Free weights/Circuit Training 195 Jogging/Running 191 Bowling 189 Photography 171 Hiking/Backpacking 160 Golf 155 Swimming 152 Bicycling 149 Digital Savvy Index Foreign trip (Past 3 years) 143 Adult continuing ed 142 Camping 132 Volunteer work 130 Fishing 100 Sewing/Crafts 96 Gardening 91 Hunting 64 Note: Activities engaged in during the past 12 months 29 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 291
  • 30. Digital Savvy are More Likely to be Fans Across Sports Leagues (%) 80 72% 61% 63% Nearly one-quarter of 60 the Digital Savvy are fans 51% 51% of the MLS 39% 40 34% 25% 24% 20 14% 0 NFL Fan MLB Fan NBA Fan NHL Fan MLS Fan Total Pop Digital Savvy Note: A “fan” is defined as someone who is “Very,” “Somewhat,” or “A Little Bit interested” in the sports league 30 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 301
  • 31. Digital Savvy are More Likely to be Travelers… (%) 100 82% 80 70% 60 54% 38% 40 20 16% 12% 0 1+ domestic personal/vacation trip 1+ trips outside of Continental US Any cruise line used within the past 3 past year past 3 years (personal reasons) years Total Pop Digital Savvy 31 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 311
  • 32. …And to a Variety of Interesting Destinations! 300 Places visited outside the continental U.S. past 3 years 280 258 250 204 200 193 192 185 175 165 157 150 96 100 69 50 Japan/China Middle East Hawaii Central/South Bahamas UK Any Canada Any Europe Any Mexico Alaska None Far East America Digital Savvy Index 32 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 321
  • 33. Digital Savvy Internet Behaviors Internet Connections Sites Visited Online Shopping/Buying Patterns 33 Copyright 2008 Scarborough Research 331
  • 34. Type of Internet Connection in HHLD (%) Broadband (Cable or DSL) 84% 47% DSL 44% 25% Cable modem 41% 22% Dial-up 9% 17% Other connection 6% 5% None 3% 32% Total Pop Digital Savvy 34 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 341
  • 35. Ways Online Services Used: Household/Personal Tasks & Consumer Shopping 120 100 96% 80 67% 60% 60 39% 37% 40 29% 26% 19% 20 12% 14% 16% 9% 0 E-mail Pay bills Job/Employment Auction Site Travel Real Estate Search Reservations Listings Digital Savvy Total Pop 35 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 351
  • 36. Ways Online Services Used: News & Information From weather & news to the Yellow Pages and sports scores, the Digital Savvy go online for a wide variety of info (%, Past 30 Days) 80 68% 65% 60 49% 40% 39% 38% 38% 40 33% 30% 29% 28% 28% 22% 20 18% 18% 15% 16% 16% 15% 13% 13% 11% 12% 8% 6% 5% 4% 4% 0 Weather News Movie Internet Financial Blogs Sports Local Auto Medical Radio Broadcast Cable Traffic Listings Yellow Info Scores Events Info Info Station TV Site TV Site Pages Site •Digital Savvy •Total Pop 36 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 361
  • 37. Ways Online Services Used: Entertainment The Digital Savvy are heavy downloaders of music and video – they also watch 80 TV online (%, Past 30 Days) 69% 58% 60 52% 41% 40 33% 31% 19% 20 17% 15% 13% 13% 12% 12% 11% 14% 9% 10% 6% 4% 3% 4% 2% 3% 2% 0 DL IM DL Games Listen to Other DL /Watch DL Video Casino DL Fantasy Personal Music/A Watch/Video Radio Games TV Programs Games Games Podcasts Sports Ads / Dating udio Digital Savvy Total Pop 37 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 371
  • 38. Digital Savvy are Heavy Online Spenders… Amount spent online, past year(%) 25 54% 35% 20 19% 18% 17% 15% 15 12% 10% 10 9% 9% 9% 6% 6% 5 0 Less than $100 $100 - $249 $250 - $499 $500 - $999 $1,000 - $2,500 or more $2,499 Total Pop Digital Savvy 38 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 381
  • 39. …Across Many Categories Retail Items Bought Online, Past 12 Months (%) 44% 42% 40 Total Pop Digital Savvy 30% 19% 20% 20 18% 18% 15% 15% 15% 10% 9% 7% 7% 8% 6% 5% 4% 3% 3% 4% 1% 0 Books Clothing Music Toys Office Health Flowers Sports Pet Groceries Wine /Games Supplies /Beauty Apparel Supplies Items 39 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 391
  • 40. Entertainment/Travel Bought Online, Past 12 Months (%) 40% 40 33% 19% 20 17% 14% 14% 14% 5% 5% 4% 0 Airline tickets Other travel Movie tickets Cultural event tickets Sporting event tickets Total Pop Digital Savvy 40 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 401
  • 41. Household Items Bought Online, Past 12 Months (%) 30% 30 24% 23% 20 11% 10% 9% 10 6% 5% 6% 4% 2% 2% 0 Computer Consumer Other Prescriptions Insurance Vehicle hardware/software electronics products/services Total Pop Digital Savvy 41 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 411
  • 42. Sites Visited Past 30 Days ESPN.com 300 NFL.com 293 CNN.com 291 Ask.com 272 Amazon 268 MSNBC.com 253 eBay 249 Hotmail 238 FOXNews.com 226 Digital Savvy Index Weather.com 220 MSN 219 The Digital Savvy are three times more likely than the national ABCNews.com 213 average to have visited ESPN.com in the past month, but only 38% more likely than total adults to have watched MapQuest 199 ESPN on cable within the past week AOL 195 Yahoo! 190 Google 181 Note: Subsection of the ‘Sites Visited Past 30 Days’ category in Scarborough’s database 42 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 421
  • 43. The Digital Savvy Use their Cell Phones Extensively for Communication and Information Wireless/Cell Phone features currently use 88% 80 72% 66% 59% 60 51% 46% 42% 38% 40 31% 27% 20% 19% 20 15% 11% 10% 8% 6% 8% 7% 2% 0 Text Camera/ Download E-mail Picture Instant Other Download Stream Push To messaging picture ring tones messaging messaging Internet video video clips Talk - 2 taking features games way Total Pop Digital Savvy Note: Wireless features were incorporated into the Digital Savvy definition, and this will impact the percentages 43 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 431
  • 44. Digital Savvy What they Watch What they Listen To What they Read How they Commute 44 Copyright 2008 Scarborough Research 441
  • 45. Digital Savvy are Slightly Heavier Radio Listeners 150 117 107 104 101 100 71 50 0 Q1 - Heaviest Q2 Q3 Q4 Q5 - Lightest Listeners Listeners Digital Savvy Index for National Radio Quintile Notes: Base of combined 79 local markets. Media Quintiles distribute the population into 5 equal groups based on levels of media usage. Quintile 1 shows the heaviest users, Quintile 5 shows the lightest users. 45 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 451
  • 46. The Digital Savvy Listen to a Wide Variety of Radio Formats Alternative 216 Rhythmic Contemporary Hit 173 Pop Contemporary Hit Radio 170 All Sports 149 Urban Contemporary 144 Talk/Personality 141 Hot AC 141 Urban AC 136 Album Oriented Rock 135 Active Rock 133 Adult Hits 132 All News 120 Classic Rock 118 Adult Contemporary 113 Contemporary Christian 107 News/Talk/Information 105 Classic Hits 98 Country 90 Oldies 79 Digital Savvy Index Radio Format Profiles (M-Sun 6am – Mid cume). Criteria for inclusion: Formats with 5% minimum penetration of format nationally 46 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 461
  • 47. Digital Savvy are About Average Newspaper Readers 150 109 108 92 99 92 100 50 0 Q1 - Heaviest Q2 Q3 Q4 Q5 - Lightest Readers Readers Digital Savvy Index for Newspaper Quintile Note: Media Quintiles distribute the population into 5 equal groups based on levels of media usage. Quintile 1 shows the heaviest users, Quintile 5 shows the lightest users. 47 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 471
  • 48. Newspaper Section Readership of the Digital Savvy 80% 73% 70% Digital Savvy follow a similar pattern to average adult with newspaper 70% 65% 64% section readership, with news and entertainment being their most read 60% sections of the newspaper 49% 47% 50% 47% 46% 45% 44% 44% 43% 41% 41% 41% 41%40% 42% 41% 39% 39% 39% 36% 35%36% 38% 40% 35%35% 32% 32% 30% 20% 10% 0% e/G l gs od Cl ar s s gs t/L ws es ews tio ics ad hion i e ds Lo a ge n om tori a e le h ort Sc arde nc ec ti n sty tin M ssi fie e m Fo l rcu tP Sp n nm al N i na /T Co Lis s Lis i ife Fa Ed Bu nal ce Ci s/F ron a io c ien /F ov en na si n ws /R H al/ Ne TV tai on ter a ti ain Total Adults Digital Savvy En ern M Int 48 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 481
  • 49. National Newspapers: Daily Readership Digital Savvy are more likely than all adults nationally to read the top three national newspapers in an average weekday 250 203 200 186 161 150 100 50 0 USA Today Wall Street Journal The New York Times Digital Savvy Index 49 Copyright 2008 Scarborough Research 491
  • 50. The Digital Savvy are Much More Likely to be Exposed to Out-of-Home Advertising 150 143 114 100 95 89 59 50 Q1 - Most Q2 Q3 Q4 Q5 - Least Exposure Exposure Digital Savvy Index for Miles Traveled Quintile Note: Media Quintiles distribute the population into 5 equal groups based on levels of media usage. Quintile 1 shows the heaviest users, Quintile 5 shows the lightest users. 50 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 501
  • 51. Out-of-Home Advertising: Time Spent Commuting to Work One Way Digital Savvy adults are more likely to have a longer commute time; based on employed adults 150 125 118 112 104 100 88 84 75 Less than 10 10 - 19 minutes 20 - 29 minutes 30 - 59 minutes One hour or more minutes Digital Savvy Index 51 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 511
  • 52. Digital Savvy are Lighter TV Viewers… 150 130 117 101 100 86 65 50 0 Q1 - Heaviest Q2 Q3 Q4 Q5 - Lightest Viewers Viewers Digital Savvy Index for National TV Quintile Notes: Media Quintiles distribute the population into 5 equal groups based on levels of media usage. Quintile 1 shows the heaviest users, Quintile 5 shows the lightest users. 52 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 521
  • 53. …But are more likely to subscribe to premium and higher-end television services 80 65% 61% 60 43% 40 36% 32% 32% 28% 28% 20% 22% 20 0 Subscribes to Digital PPV Premium Satellite Dish Cable (HHLD) Cable Usage* Channels (Connected to HHLD) Total Pop Digital Savvy * Pay Per View Usage - Have used PPV 1+ times within the past 12 months 53 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) 531
  • 54. Cable TV: News Networks The Digital Savvy are More Likely to Tune into MSNBC, CNN and CNBC; less likely to watch the FOX News Channel 180 157 160 140 130 125 117 120 96 94 100 80 MSNBC CNN CNBC CNN Headline The Weather FOX News Channel News Channel Digital Savvy Index 54 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) Cable networks/stations (non-premium) watched past 7 days 541
  • 55. Cable TV: Sports Networks 200 188 180 162 161 160 147 143 141 138 140 125 123 120 103 100 80 ESPNews NFL ESPN CSTV ESPN2 FSN (FOX ESPN FOX Speed The Golf Network Classic (College Sports Net) Soccer Channel Channel Sports TV) Channel Digital Savvy Index 55 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) Cable networks/stations (non-premium) watched past 7 days 551
  • 56. Cable TV: Educational/Informational Networks 180 166 160 148 140 130 129 127 123 118 115 120 113 100 80 DIY (Do It Discovery The Discovery Food Network HGTV The Travel The History National Court TV Yourself) Health Channel (Home & Channel Channel Geographic Garden) Channel Digital Savvy Index 56 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) Cable networks/stations (non-premium) watched past 7 days 561
  • 57. Cable TV: Family/Teen/Ethnic Networks 400 380 350 300 274 250 243 250 237 237 233 222 200 200 189 187 178 178 169 161 150 142 142 142 129 109 108 107 100 74 57 50 e 2 1 4 in V le T k al e n y te ly y n E e es rk n e N Fus TV VH G ogg MT Sty BE twor entr hoic deo isne t Ni ami isne xyge GSN W fetim ovi llma visio Th o F D O Li e M Ha ala M N Ne dy C sic C ckel on D ick a BC n e u i o G im rtoo om M N T N A fet Ca C Li Digital Savvy Index 57 Copyright 2008 Scarborough Research Source: Scarborough USA+ Release 1, 2007 (August 2006 – March 2007) Cable networks/stations (non-premium) watched past 7 days 571