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Democratization
and Decisions
through Data
Scaling Search at the Enterprise Level
Keith L Goode
Sr. SEO Strategist – IBM*
*All opinions stated herein are my own and not IBM’s. I have revealed no IBM-specific data, nor have I made any forward-looking statements.
The Problem withVillains
Limitations of the Self & the Need for Minions
The Greatness of the Vision
TheNumberofMinionsRequired
The Matrix of Minions
Freedom
Intelligence
• Not motivated to help
• Micromanagement annoys everyone,
especially smart people
• Likely not aligned with the Vision
• Will bail at the first opportunity
• Pretty useless
• Require constant supervision
• Will do only what’s told and nothing more
• Effort-to-benefit ratio is bad
• Aligned with Vision
• Motivated to help
• Most likely to succeed
• Most likely to continue forward with or
without you
• More likely to make catastrophic mistakes
• They are the “one inept guard” that lets the
good guy go
• Most likely to unwittingly derail the entire
plan
The Matrix of Minions
Freedom
Intelligence
Death Eaters
Stormtroopers
Thanos’ Black Order
Virtucon Security
Large Enterprise SEO
Challenges at Scale
The Double-Edged Sword of Having More People
• The Competing Priorities
multiplier
• Greater potential for
catastrophic failure
• “It’s better to ask forgiveness
than for permission” mentality
Gaining Priority and Budget
Step 1: Gain Executive Priority
Vision
Goals
Strategy
Tactics
Activities
• These aren’t your minions;
they’re the company’s
• Executive prerogative can
change everything mid-stream
• Getting into theirVision is key
for getting
• Priority
• Budget
• Resources
Greatly Influenced by Org Structure
CEO
Dev Marketing Analytics
DistancetoC-Suite
How Much of the Org You Influence
Show Lost or Untapped Revenue
Lost $$New $$
Saved
$$
Tap Into Competitiveness and Pride
Lost $$New $$
Saved
$$
Competitor
Wins
Tech
Debt
Tap into Competitive
Energy
Tools
• SEMrush
• Ahrefs
• BrightEdge
• seoClarity
• Conductor
Views
• Non-branded ranking
• Side-by-side comparison of pages
• What they’re doing well and what we
suck at
Analytics and Reporting
Standard
Traffic Revenue Ranking
ROAS
Social
Metrics
Expanded
Tech
Scores
Share
of Voice
Quality
Score
Content
Score
NPS &
Verbatims
KnowWhatYou’re Going to Do the MomentYou
Get Priority and Budget
Building a Center of Excellence
We Need an SEO Borg CollectiveThroughout the
Organization
Grunt work. Keyword vetting.
PLP assignments. Report
building. Social proof and
analysis.
Technical SEO, global
templates, best practices for
coding, establishes guidelines
for URLs, scripts, etc.
BU SEO Focal
Tactical execution. Can be BU
funded hire or HQ SEO or both.
Works directly with stakeholder.
Webmasters
Geo Focals
Localization and regionalization of
content. Regional reporting. Tactical
execution for new campaigns
SEM/Email/Social
Responsible for paid aspects of
search, email campaigns, social
campaigns. Should work with
SEO.
HQ Global SEOs
Global vision, education,
enablement, executive
reporting, and prioritization
Agencies
Step 2: Enabling the Minions
Indirect Direct
Standards
• Institutes a uniform approach
• Should include more than just SEO
standards
• Design
• Brand
• Technical
• Requires enforcement
• Tends to be ignored or “unknown”
Enablement
• Personalized to the discipline
• SEO for Writers
• SEO for Video Producers
• SEO for Dev
• SEO for Sys Admins
• SEO for PR
• Etc.
• Not everyone needs to be trained to be
an SEO
Set the Standards and Enforce the Rules
Enabling andTraining theTroops
Work within an Established Framework
Usability
Content
Authority
How Does My Job Affect SEO?
Barriers to
Success
• No Nav Links
• Not in
sitemap
• Robots.txt
disallow
• Content in
JavaScript
• Orphaned
Pages
Barriers to
Success
• Robots
“Noindex”
tag
• Excessive
duplication
(poor
canonical
tag use)
• Inaccurate
localization
• Text not
readable
Barriers to
Success
• Lack of
relevance
• Slow page
load
• Not
responsive
• No internal
links
• No external
links
• Lack of
keyword use
Barriers to
Success
• No
structured
markup
• No Schema
markup
• Poor content
structure
• Content not
easy-to-
follow
Crawling Indexing Ranking
Useful
Reponses
Technical Content PR/Marcom
Teach Them to Do What They Do Best and
Help SEO
• Social
• Promotion
• Industry Outreach
• Drives Corporate
Priorities
• Company Vision
• Voice of the
Company
• Proper Merchandising
• Content Best Practices
• Building Content for the
User
• Proper Coding
• Responsive Design
• Server Uptime and
Speed
• Adapting to Tech
Advancements
• Audits
• Analysis
• Education
• Staying up-to-date
Dev /
Tech
Content
PR /
MKTG
C-Suite
DecisionsThrough Data
Step 3:TeachThem CriticalThinking
Data
• Make as much data as possible universally available
• Encourage cross-channel data views and collaboration
• Make it easy to find/create a hub
Critical
Thinking
• Teach them what each signal means
• Teach them what the general causes are
Application
• Show how to test hypotheses
• Dig deeper to find root causes and set up corrective systems
Universally-Available Data
PPC
GA
Social
Metrics
NPS
GSC
Revenue
Pagespeed Crawl Data
Verbatim
Plug into an Iterative
Framework
Step 4: Empower with an Iterative Framework
Values
Principles
Practices
Openness Courage Respect Trust
Begin with clarity about the
outcome
Listen, iterate, learn and course
correct
Self directed teams unleash
innovation
Use information
radiators
Collaborate
daily
Plan as
a team
Get
feedback
often
Reflect on
how we
work
Inspire
purpose
Set up for
success
Optimize
workflow
Govern for
greatness
Unleash
innovation
A Visualization of Agile
at IBM
SEO as a Granular Iterative Process
Multiple SSS programs can
run concurrently. Also, as
soon as one project ends,
another can begin.
Every level of the business
gains insights into proper
content planning, the
buyer’s journey, the
competitive landscape, and
how to win.
Track Success
Content Analysis
Make Optimizations
Competitive
Research
Project
Kickoff
Performance
ReviewTake one page or set of
pages at a time and do a
deep-dive
SEO SmartSteps
SEO as a Holistic Collaboration
• Attempts to understand
and tap into the Buyer’s
Journey
• Builds a unified experience
across multiple facets of
that Journey
• Improves performance
across all channels
A Rigid, Inflexible Structure will beYour Undoing
Leave a Legacy that Continues BeyondYou
Thank you!
Connect with me on Twitter at
@keithgoode

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Democratization and Decisions through Data: Scaling Search at the Enterprise Level

  • 1. Democratization and Decisions through Data Scaling Search at the Enterprise Level Keith L Goode Sr. SEO Strategist – IBM* *All opinions stated herein are my own and not IBM’s. I have revealed no IBM-specific data, nor have I made any forward-looking statements.
  • 3.
  • 4. Limitations of the Self & the Need for Minions The Greatness of the Vision TheNumberofMinionsRequired
  • 5. The Matrix of Minions Freedom Intelligence • Not motivated to help • Micromanagement annoys everyone, especially smart people • Likely not aligned with the Vision • Will bail at the first opportunity • Pretty useless • Require constant supervision • Will do only what’s told and nothing more • Effort-to-benefit ratio is bad • Aligned with Vision • Motivated to help • Most likely to succeed • Most likely to continue forward with or without you • More likely to make catastrophic mistakes • They are the “one inept guard” that lets the good guy go • Most likely to unwittingly derail the entire plan
  • 6. The Matrix of Minions Freedom Intelligence Death Eaters Stormtroopers Thanos’ Black Order Virtucon Security
  • 8. The Double-Edged Sword of Having More People • The Competing Priorities multiplier • Greater potential for catastrophic failure • “It’s better to ask forgiveness than for permission” mentality
  • 10. Step 1: Gain Executive Priority Vision Goals Strategy Tactics Activities • These aren’t your minions; they’re the company’s • Executive prerogative can change everything mid-stream • Getting into theirVision is key for getting • Priority • Budget • Resources
  • 11. Greatly Influenced by Org Structure CEO Dev Marketing Analytics DistancetoC-Suite How Much of the Org You Influence
  • 12. Show Lost or Untapped Revenue Lost $$New $$ Saved $$
  • 13. Tap Into Competitiveness and Pride Lost $$New $$ Saved $$ Competitor Wins Tech Debt
  • 14. Tap into Competitive Energy Tools • SEMrush • Ahrefs • BrightEdge • seoClarity • Conductor Views • Non-branded ranking • Side-by-side comparison of pages • What they’re doing well and what we suck at
  • 15. Analytics and Reporting Standard Traffic Revenue Ranking ROAS Social Metrics Expanded Tech Scores Share of Voice Quality Score Content Score NPS & Verbatims
  • 16. KnowWhatYou’re Going to Do the MomentYou Get Priority and Budget
  • 17. Building a Center of Excellence
  • 18. We Need an SEO Borg CollectiveThroughout the Organization
  • 19. Grunt work. Keyword vetting. PLP assignments. Report building. Social proof and analysis. Technical SEO, global templates, best practices for coding, establishes guidelines for URLs, scripts, etc. BU SEO Focal Tactical execution. Can be BU funded hire or HQ SEO or both. Works directly with stakeholder. Webmasters Geo Focals Localization and regionalization of content. Regional reporting. Tactical execution for new campaigns SEM/Email/Social Responsible for paid aspects of search, email campaigns, social campaigns. Should work with SEO. HQ Global SEOs Global vision, education, enablement, executive reporting, and prioritization Agencies
  • 20. Step 2: Enabling the Minions Indirect Direct Standards • Institutes a uniform approach • Should include more than just SEO standards • Design • Brand • Technical • Requires enforcement • Tends to be ignored or “unknown” Enablement • Personalized to the discipline • SEO for Writers • SEO for Video Producers • SEO for Dev • SEO for Sys Admins • SEO for PR • Etc. • Not everyone needs to be trained to be an SEO
  • 21. Set the Standards and Enforce the Rules
  • 23. Work within an Established Framework Usability Content Authority
  • 24. How Does My Job Affect SEO? Barriers to Success • No Nav Links • Not in sitemap • Robots.txt disallow • Content in JavaScript • Orphaned Pages Barriers to Success • Robots “Noindex” tag • Excessive duplication (poor canonical tag use) • Inaccurate localization • Text not readable Barriers to Success • Lack of relevance • Slow page load • Not responsive • No internal links • No external links • Lack of keyword use Barriers to Success • No structured markup • No Schema markup • Poor content structure • Content not easy-to- follow Crawling Indexing Ranking Useful Reponses Technical Content PR/Marcom
  • 25. Teach Them to Do What They Do Best and Help SEO • Social • Promotion • Industry Outreach • Drives Corporate Priorities • Company Vision • Voice of the Company • Proper Merchandising • Content Best Practices • Building Content for the User • Proper Coding • Responsive Design • Server Uptime and Speed • Adapting to Tech Advancements • Audits • Analysis • Education • Staying up-to-date Dev / Tech Content PR / MKTG C-Suite
  • 27. Step 3:TeachThem CriticalThinking Data • Make as much data as possible universally available • Encourage cross-channel data views and collaboration • Make it easy to find/create a hub Critical Thinking • Teach them what each signal means • Teach them what the general causes are Application • Show how to test hypotheses • Dig deeper to find root causes and set up corrective systems
  • 29. Plug into an Iterative Framework
  • 30. Step 4: Empower with an Iterative Framework Values Principles Practices Openness Courage Respect Trust Begin with clarity about the outcome Listen, iterate, learn and course correct Self directed teams unleash innovation Use information radiators Collaborate daily Plan as a team Get feedback often Reflect on how we work Inspire purpose Set up for success Optimize workflow Govern for greatness Unleash innovation A Visualization of Agile at IBM
  • 31. SEO as a Granular Iterative Process Multiple SSS programs can run concurrently. Also, as soon as one project ends, another can begin. Every level of the business gains insights into proper content planning, the buyer’s journey, the competitive landscape, and how to win. Track Success Content Analysis Make Optimizations Competitive Research Project Kickoff Performance ReviewTake one page or set of pages at a time and do a deep-dive SEO SmartSteps
  • 32. SEO as a Holistic Collaboration • Attempts to understand and tap into the Buyer’s Journey • Builds a unified experience across multiple facets of that Journey • Improves performance across all channels
  • 33. A Rigid, Inflexible Structure will beYour Undoing
  • 34. Leave a Legacy that Continues BeyondYou
  • 35. Thank you! Connect with me on Twitter at @keithgoode

Hinweis der Redaktion

  1. So, what do you think? Impressive. Right? But at some point in this man’s life he had to begin somewhere and it wasn’t with a perfect circle. He learned technique, and he practiced. Just as drawing the perfect circle requires practice to master, so does our journey with having an Agile Mind-set. As you get started its important to remember, you are on a continuum – you aren’t “Agile” or “Not Agile” In the beginning you may start by following the patterns and practices other agile teams have adopted. The key at this stage is to be open, and have a desire to get better. As you become more experienced in your agile practice, you may find it’s easier for you to adapt your teams practices within the principles. And finally at the mastery level, you can walk in a room and you are thinking, and acting in an Agile manner without having to think about it. You are making it your own. You are living the values and principles. Agile at IBM is a collaborative, iterative, client centric way to work. It’s a mindset that our individuals and leaders embody that empowers our people to do more of the right work. This will lead to faster decision making, people centered leadership, self-direction. To build this mindset, we start with the core values (openness, courage, respect, trust), principles of Agile (Clarity of purpose, listen/learn/iteration/course correct, and self directed teams), and practices to build the behaviors of an Agile team. To create an agile organization, both individuals and leaders should be committed to the practices.