Presented on Thursday, September 19th, 2019 at the W Hotel in Washington D.C. for Advanced Search Summit D.C. If you want to build an army of minions for your SEO efforts, you'll find quite quickly that scaling with industry pros isn't always practical or possible. In this session, Keith Goode, Sr. SEO Strategist at IBM will discuss how enterprise organizations are building centers of excellence focused on democratizing best search practices, instilling a Decisions through Data mindset, and making the entire digital experience practice Agile. Learn how to establish a solid framework, break that framework into actionable efforts, and enable the entire organization to move your search experience forward.
Democratization and Decisions through Data: Scaling Search at the Enterprise Level
1. Democratization
and Decisions
through Data
Scaling Search at the Enterprise Level
Keith L Goode
Sr. SEO Strategist – IBM*
*All opinions stated herein are my own and not IBM’s. I have revealed no IBM-specific data, nor have I made any forward-looking statements.
4. Limitations of the Self & the Need for Minions
The Greatness of the Vision
TheNumberofMinionsRequired
5. The Matrix of Minions
Freedom
Intelligence
• Not motivated to help
• Micromanagement annoys everyone,
especially smart people
• Likely not aligned with the Vision
• Will bail at the first opportunity
• Pretty useless
• Require constant supervision
• Will do only what’s told and nothing more
• Effort-to-benefit ratio is bad
• Aligned with Vision
• Motivated to help
• Most likely to succeed
• Most likely to continue forward with or
without you
• More likely to make catastrophic mistakes
• They are the “one inept guard” that lets the
good guy go
• Most likely to unwittingly derail the entire
plan
6. The Matrix of Minions
Freedom
Intelligence
Death Eaters
Stormtroopers
Thanos’ Black Order
Virtucon Security
8. The Double-Edged Sword of Having More People
• The Competing Priorities
multiplier
• Greater potential for
catastrophic failure
• “It’s better to ask forgiveness
than for permission” mentality
10. Step 1: Gain Executive Priority
Vision
Goals
Strategy
Tactics
Activities
• These aren’t your minions;
they’re the company’s
• Executive prerogative can
change everything mid-stream
• Getting into theirVision is key
for getting
• Priority
• Budget
• Resources
11. Greatly Influenced by Org Structure
CEO
Dev Marketing Analytics
DistancetoC-Suite
How Much of the Org You Influence
12. Show Lost or Untapped Revenue
Lost $$New $$
Saved
$$
14. Tap into Competitive
Energy
Tools
• SEMrush
• Ahrefs
• BrightEdge
• seoClarity
• Conductor
Views
• Non-branded ranking
• Side-by-side comparison of pages
• What they’re doing well and what we
suck at
18. We Need an SEO Borg CollectiveThroughout the
Organization
19. Grunt work. Keyword vetting.
PLP assignments. Report
building. Social proof and
analysis.
Technical SEO, global
templates, best practices for
coding, establishes guidelines
for URLs, scripts, etc.
BU SEO Focal
Tactical execution. Can be BU
funded hire or HQ SEO or both.
Works directly with stakeholder.
Webmasters
Geo Focals
Localization and regionalization of
content. Regional reporting. Tactical
execution for new campaigns
SEM/Email/Social
Responsible for paid aspects of
search, email campaigns, social
campaigns. Should work with
SEO.
HQ Global SEOs
Global vision, education,
enablement, executive
reporting, and prioritization
Agencies
20. Step 2: Enabling the Minions
Indirect Direct
Standards
• Institutes a uniform approach
• Should include more than just SEO
standards
• Design
• Brand
• Technical
• Requires enforcement
• Tends to be ignored or “unknown”
Enablement
• Personalized to the discipline
• SEO for Writers
• SEO for Video Producers
• SEO for Dev
• SEO for Sys Admins
• SEO for PR
• Etc.
• Not everyone needs to be trained to be
an SEO
23. Work within an Established Framework
Usability
Content
Authority
24. How Does My Job Affect SEO?
Barriers to
Success
• No Nav Links
• Not in
sitemap
• Robots.txt
disallow
• Content in
JavaScript
• Orphaned
Pages
Barriers to
Success
• Robots
“Noindex”
tag
• Excessive
duplication
(poor
canonical
tag use)
• Inaccurate
localization
• Text not
readable
Barriers to
Success
• Lack of
relevance
• Slow page
load
• Not
responsive
• No internal
links
• No external
links
• Lack of
keyword use
Barriers to
Success
• No
structured
markup
• No Schema
markup
• Poor content
structure
• Content not
easy-to-
follow
Crawling Indexing Ranking
Useful
Reponses
Technical Content PR/Marcom
25. Teach Them to Do What They Do Best and
Help SEO
• Social
• Promotion
• Industry Outreach
• Drives Corporate
Priorities
• Company Vision
• Voice of the
Company
• Proper Merchandising
• Content Best Practices
• Building Content for the
User
• Proper Coding
• Responsive Design
• Server Uptime and
Speed
• Adapting to Tech
Advancements
• Audits
• Analysis
• Education
• Staying up-to-date
Dev /
Tech
Content
PR /
MKTG
C-Suite
27. Step 3:TeachThem CriticalThinking
Data
• Make as much data as possible universally available
• Encourage cross-channel data views and collaboration
• Make it easy to find/create a hub
Critical
Thinking
• Teach them what each signal means
• Teach them what the general causes are
Application
• Show how to test hypotheses
• Dig deeper to find root causes and set up corrective systems
30. Step 4: Empower with an Iterative Framework
Values
Principles
Practices
Openness Courage Respect Trust
Begin with clarity about the
outcome
Listen, iterate, learn and course
correct
Self directed teams unleash
innovation
Use information
radiators
Collaborate
daily
Plan as
a team
Get
feedback
often
Reflect on
how we
work
Inspire
purpose
Set up for
success
Optimize
workflow
Govern for
greatness
Unleash
innovation
A Visualization of Agile
at IBM
31. SEO as a Granular Iterative Process
Multiple SSS programs can
run concurrently. Also, as
soon as one project ends,
another can begin.
Every level of the business
gains insights into proper
content planning, the
buyer’s journey, the
competitive landscape, and
how to win.
Track Success
Content Analysis
Make Optimizations
Competitive
Research
Project
Kickoff
Performance
ReviewTake one page or set of
pages at a time and do a
deep-dive
SEO SmartSteps
32. SEO as a Holistic Collaboration
• Attempts to understand
and tap into the Buyer’s
Journey
• Builds a unified experience
across multiple facets of
that Journey
• Improves performance
across all channels
So, what do you think? Impressive. Right? But at some point in this man’s life he had to begin somewhere and it wasn’t with a perfect circle.
He learned technique, and he practiced.
Just as drawing the perfect circle requires practice to master, so does our journey with having an Agile Mind-set.
As you get started its important to remember, you are on a continuum – you aren’t “Agile” or “Not Agile”
In the beginning you may start by following the patterns and practices other agile teams have adopted. The key at this stage is to be open, and have a desire to get better.
As you become more experienced in your agile practice, you may find it’s easier for you to adapt your teams practices within the principles.
And finally at the mastery level, you can walk in a room and you are thinking, and acting in an Agile manner without having to think about it. You are making it your own. You are living the values and principles.
Agile at IBM is a collaborative, iterative, client centric way to work. It’s a mindset that our individuals and leaders embody that empowers our people to do more of the right work. This will lead to faster decision making, people centered leadership, self-direction.
To build this mindset, we start with the core values (openness, courage, respect, trust), principles of Agile (Clarity of purpose, listen/learn/iteration/course correct, and self directed teams), and practices to build the behaviors of an Agile team. To create an agile organization, both individuals and leaders should be committed to the practices.