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Optimize Product Concepts - Larry McManis
1.
What(is(Iterative(Insights™(Day? Iterative( Insights InQcontext( Learning Collaborative( Engagement Multiple( Consumer( Touch(Points Research(Principals(for(Better,(Faster(Marketing(Decisions Learn more at: digsite.com/blog/iterative
2.
About%Your%Speaker Larry%McManis President(&(CEO(of( ThinkWay Strategies,(LLC
3.
2/02/17Confidential and proprietary.
Copyright © 2017 ThinkWay Strategies LLC. All rights reserved. 110 Optimizing Product Concepts
4.
2/02/17Confidential and proprietary.
Copyright © 2017 ThinkWay Strategies LLC. All rights reserved. 111 The Situation Client Situation: Faced with declining market share, a national specialty cheese brand needed consumer insights in order to identify improvements to their positioning, packaging and merchandising. My Challenge: Get beyond data to help the client understand the consumer on an emotional level throughout their experience.
5.
2/02/17Confidential and proprietary.
Copyright © 2017 ThinkWay Strategies LLC. All rights reserved. 112 Our Plan with Digsite Understanding the Consumer & Product Usage Shopping & Decision Factors Role of Brands & Merchandising Packaging Evaluation
6.
2/02/17Confidential and proprietary.
Copyright © 2017 ThinkWay Strategies LLC. All rights reserved. 113 Understanding the Consumer Emotionally Demographic Data Psychographic Data Feedback on Emotional Connections “One of my most memorable meals is homemade alfredo sauce. I made it for a special occasion with many of my family members there. There were about 15 of them and they all loved it…” • Like to cook • Often try new recipes • Enjoy shopping for specialty cheese • Shop at farmer’s market • I’m a “foodie” • Watch food shows • Share recipes
7.
2/02/17Confidential and proprietary.
Copyright © 2017 ThinkWay Strategies LLC. All rights reserved. 114 Product Usage in Real Life Situations Digsite community members shared pictures of the cheese in their refrigerators and personal stories of how they used specialty cheese products.
8.
2/02/17Confidential and proprietary.
Copyright © 2017 ThinkWay Strategies LLC. All rights reserved. 115 How They Shop & Decision Factors We sent them shopping to discover their motivation and shopping behaviors. What They Bought Factors They Considered How They Felt
9.
2/02/17Confidential and proprietary.
Copyright © 2017 ThinkWay Strategies LLC. All rights reserved. 116 Role of Brands & How to Make the Shopping Experience Better BrandChosen IdeastoMakeShopping ExperienceBetter Rank Order of Decision Factors (Including Brand) We asked questions about brands chosen, the role brands played in the purchase decision, and how to make the shopping experience better.
10.
2/02/17Confidential and proprietary.
Copyright © 2017 ThinkWay Strategies LLC. All rights reserved. 117 Packaging Evaluation The Digsite community evaluated a number of packages, gave valuable feedback, and ranked their package preference
11.
2/02/17Confidential and proprietary.
Copyright © 2017 ThinkWay Strategies LLC. All rights reserved. 118 The Things We Learned Over the Course of Four Weeks Emotional Connection of Consumers to the Category Key Consumer, Product & Package Benefits • New Positioning Statement • Product & Package Improvement Agenda • Retailer News • Merchandising Ideas Target Frame of Reference Point of Difference Reasons to Believe Our Digsite engagement provided much of the insight needed to move the marketing agenda forward and improve results dramatically.
12.
2/02/17Confidential and proprietary.
Copyright © 2017 ThinkWay Strategies LLC. All rights reserved. 119 Work That Matters™ Larry McManis lmcmanis@thinkwaystrategies.com Questions?
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