Quality over WebRTC - Amir Zmora - AudioCodes - Upperside 2013

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The presentation "Quality over WebRTC" was presented at the WebRTC conference in Paris, http://bit.ly/19E3w5o. The presentation looks at the quality challenges in WebRTC as communication over the open internet and how this is different from current VoIP communication. Later the presentation reviews Tools that can help minimize these issues as well as a WebRTC network federation option managed by a cloud appliance that optimizes the communication for cost and/or quality.

Technology Business

Amir Zmora
VP Alliances & Partnerships
@AmirZmora

Quality Over WebRTC

Pre-VoIP

PSTN

E1/T1

Enterprise/Cont
act Center

Enterprise VoIP

PSTN

SIP Trunk

Enterprise/Cont
act Center

Going VoIP All The Way
Residential
GW

IMS Backbone
Home
user

SIP Trunk

Enterprise/Cont
act Center

WebRTC, Simplified Version
Browser

Public Internet
Public Internet

Web Server
HTML & JavaScript

Media
OPUS/G.711

Signaling
over
WebSocket

Enterprise
Enterprise
SBC/GW

SIP

IP Phone

The Issues





Codecs – not matching, no HD all the way
Network impairments
Media route not controlled
IT Manager – “I have no clue what went wrong”

Tools







Avoid transcoding
Use codes that support resiliency
Support WebRTC resiliency on the server
Minimize latency
Monitor your network
And act upon it

The Carriers’ Preferred Architecture
USA
Carrier’s Network
WebRTC GW
SIP Trunk

Signaling
over
WebSocket

Media
OPUS/G.711
Browser

SBC/GW

Public Internet

Enterprise/
Enterprise
Paris

Web Server

Los Angeles

Contact Center
SIP

HTML & JavaScript
IP Phone

WebRTC Media Routing Federation

Carrier A
VoIP Backbone

Media

Carrier B
VoIP Backbone

Media Relay
SIP Trunk
Media
OPUS/G.711
Browser

Public Internet

Signaling
over
WebSocket
SBC/GW

Enterprise/Cont
Enterprise
act Center

Web Server

SIP
HTML & JavaScript
IP Phone

Optimized WebRTC Media Routing Federation

Session Experience
Manager: ”You have
quality issues”

Browser

Public Internet

Signaling
over
WebSocket

SBC/GW

Enterprise/Cont
Enterprise
act Center

Web Server
SIP
HTML & JavaScript
Media
OPUS/G.711

IP Phone

Optimized WebRTC Media Routing Federation

Carrier B
VoIP Backbone

Carrier A
VoIP Backbone
Media Relay

Media Relay
Media
OPUS/G.711
Browser

Public Internet

Dynamic media
routing
decisions

Signaling
over
WebSocket

SBC/GW

Enterprise/Cont
Enterprise
act Center

Web Server
SIP
HTML & JavaScript
Media
OPUS/G.711

IP Phone

What’s Needed to Make it Happen?
 Federation agreements for WebRTC traffic
 Cloud appliance
 Quality assurance
 Quality monitoring
 Routing optimization
 Mediation into existing deployment

 End-to-End native WebRTC media support (Opus, VP8)

Amir Zmora
VP Alliances & Partnerships
@AmirZmora

Thank You

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Quality over WebRTC - Amir Zmora - AudioCodes - Upperside 2013

1. Amir Zmora VP Alliances & Partnerships @AmirZmora Quality Over WebRTC

3. Pre-VoIP PSTN E1/T1 Enterprise/Cont act Center

4. Enterprise VoIP PSTN SIP Trunk Enterprise/Cont act Center

5. Going VoIP All The Way Residential GW IMS Backbone Home user SIP Trunk Enterprise/Cont act Center

6. In Comparison to OTT Free Best Effort

7. WebRTC, Simplified Version Browser Public Internet Public Internet Web Server HTML & JavaScript Media OPUS/G.711 Signaling over WebSocket Enterprise Enterprise SBC/GW SIP IP Phone

8. The Issues     Codecs – not matching, no HD all the way Network impairments Media route not controlled IT Manager – “I have no clue what went wrong”

9. The Solutions The Network Tools

10. Tools       Avoid transcoding Use codes that support resiliency Support WebRTC resiliency on the server Minimize latency Monitor your network And act upon it

11. The Network Consumer Business

12. The Carriers’ Preferred Architecture USA Carrier’s Network WebRTC GW SIP Trunk Signaling over WebSocket Media OPUS/G.711 Browser SBC/GW Public Internet Enterprise/ Enterprise Paris Web Server Los Angeles Contact Center SIP HTML & JavaScript IP Phone

13. WebRTC Media Routing Federation Carrier A VoIP Backbone Media Carrier B VoIP Backbone Media Relay SIP Trunk Media OPUS/G.711 Browser Public Internet Signaling over WebSocket SBC/GW Enterprise/Cont Enterprise act Center Web Server SIP HTML & JavaScript IP Phone

14. Optimized WebRTC Media Routing Federation Session Experience Manager: ”You have quality issues” Browser Public Internet Signaling over WebSocket SBC/GW Enterprise/Cont Enterprise act Center Web Server SIP HTML & JavaScript Media OPUS/G.711 IP Phone

15. The SBC changes media route

16. Optimized WebRTC Media Routing Federation Carrier B VoIP Backbone Carrier A VoIP Backbone Media Relay Media Relay Media OPUS/G.711 Browser Public Internet Dynamic media routing decisions Signaling over WebSocket SBC/GW Enterprise/Cont Enterprise act Center Web Server SIP HTML & JavaScript Media OPUS/G.711 IP Phone

17. What’s Needed to Make it Happen?  Federation agreements for WebRTC traffic  Cloud appliance  Quality assurance  Quality monitoring  Routing optimization  Mediation into existing deployment  End-to-End native WebRTC media support (Opus, VP8)

18. Amir Zmora VP Alliances & Partnerships @AmirZmora Thank You

Quality over WebRTC - Amir Zmora - AudioCodes - Upperside 2013

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