E-Business maturity benchmark 2008 presentation

E-Business Maturity Benchmark 2008 General Atos, Atos and fish symbol, Atos Origin and fish symbol, Atos Consulting, and the fish itself are registered trademarks of Atos Origin SA. July 2008 © 2008 Atos Origin. Confidential information owned by Atos Origin, to be used by the recipient only. This document or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos Origin. Rob Jorg

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Introduction: Online Customer Management

Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Why we started the E-Business Maturity Benchmark 2008 ,[object Object]

The E-Business Maturity Model explained ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The E-Business Maturity Model divides the stages of growth in four categories …

The E-Business Maturity Model explained ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Management & Organization This category focuses on the level of management involvement and organizational governance. It defines who has the authority to make E-Business decisions, set priorities and allocate resources.

The E-Business Maturity Model explained ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Processes This category focuses on the extent to which the E-Business workflows are described according to standards. Unless these standards are in place across the organization, it will be impossible for the organization to assess the performance and costs of its processes.

The E-Business Maturity Model explained ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],People & Culture This category focuses on the involvement of the employees and the organizational culture towards the value of E-Business. E-Business success depends on the capacities and skills of the employees, their communication and leadership styles. And it requires solid working relationships and effective communications among departments for breaking down so-called organizational silos.

The E-Business Maturity Model explained ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Infrastructure IT is a significant fundamental asset to support E-Business initiatives. The integration between front-end E-Business and back-end IT infrastructure has to be enhanced in order to benefit from E-Business investments. It makes considerable difference in infrastructure stability and lead time of new E-Business initiatives when E-Business IT is only considered ad-hoc, or is considered at a board level in the enterprise strategy.

The E-Business Maturity Model explained The E-Business Maturity Model also identifies five stages of E-Business development …

The E-Business Maturity Model explained Combined, this leads to the E-Business Maturity Model

E-Business Maturity Benchmark 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

E-Business Maturity Benchmark 2008 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A pproach

Results benchmark 2008 Benchmark results – participants by sector

Results benchmark 2008 Benchmark results – business objectives

Results Benchmark 2008 ,[object Object],[object Object],[object Object],[object Object],E-Business in the Netherlands less mature than expected! E-Business risks being in a functional silo without sufficient support in the organization, this leads to clear-cut inefficiency and insufficient utilization of the E-Business potential.

Results benchmark 2008 E-Business Drivers & Inhibitors

E-Business Maturity challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Atos Consulting suggests the following to help you determine your next steps …

Our offering .. 1. E-Business strategy 2. E-Business Maturity 3. E-Business Organization 4. E-Business Performance Issues Our offering Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Atos, Atos and fish symbol, Atos Origin and fish symbol, Atos Consulting, and the fish itself are registered trademarks of Atos Origin SA. July 2008 © 2008 Atos Origin. Confidential information owned by Atos Origin, to be used by the recipient only. This document or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos Origin. For more information please contact: Rob Jorg Principal consultant t +31 6 30426523 [email_address] Atos Consulting Papendorpseweg 93 Utrecht www.atosconsulting.com

E-Business maturity benchmark 2008 presentation

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E-Business maturity benchmark 2008 presentation