1. ATIF KHAN
70 Raintree Island # 8, Tonawanda, NY 14150 Cell (650) 862 2481 email: ahk109@humboldt.edu
Qualifications
• Develop client relations by providing customer-centered distinguished sales/customer service.
• Communities outreach and coordinate events, letters, mailers, and newspaper advertising.
• Follow up on Gallup customer experience, resolve complaints, and ensure customer satisfaction.
• Provide education/training to sales team to build confidence and achieve their goals.
• Ensure sales team has adequate product knowledge, are comfortably able to respond to customer inquiries.
• Identify employee’s improvement areas and consider them as part of their development plan.
• Encourage and cross train employees in different departments as part of their professional growth.
• Monitor employee’s performance and provide them continuous feedback as part of their development.
• Identify and resolve conflicts between employees and involve corporate HR if the conflict repeats.
• Manage and maintain appropriate business controls, internal audit compliance, and policies/procedures
• Enhance profitability and operational efficiencies by analyzing expense, staffing, and damage/loss reports.
• Monitor expense variation reports to ensure that all expenses fall within planed budget.
• Assist management with the preparation/forecasting annual budget and control overtime cost.
• Schedule maintenance work with vendors, monitor the projects, and stress on timely completion.
• Ensure daily opening/closing and balancing of all POS stations. Fix errors if any, and bank deposits.
• Prepare employees weekly schedules and process biweekly payroll.
• Inform employees of their early check ins/late check outs and unapproved occurred overtime.
• Monitor late arrivals and early departures of employees and issue justified advisories.
• Ensure timely payment of all bills to vendors and check for any possible discrepancies.
• Work as a liaison with various city departments on building and safety issues.
• Perform hiring process and work as HR liaison between corporate and branch location.
• Quarterly physical inventory count, price change, product merge and reclassification.
• Ensure timely transfer of merchandise into/out of store location.
• Check in incoming merchandise from manufacturers for quality issues and discrepancies.
• Visual Merchandising – Ensure products are displayed in a proper manner.
• Verification of accounts payable documentation against the services/merchandise received.
• Maintain min/max level of commonly daily used supplies in store, daily inspection and maintenance.
• Maintain optimal physical environment by utilizing appropriate internal resources and vendors.
• Supervise security staff members and stress on loss prevention protocols.
• Ensure proper functioning of IT equipment at all times
• Coordinate special/exceptional shipping and receiving of merchandise during high season.
Work History
Assistant Store Manager Tiffany & CO. 2005 - 2009 Palo Alto, CA
Customer Coordinator Tiffany & CO. 2003 - 2005 Coral Gables, FL
Project Manager Inprint Corporation 2000 - 2003 Sunnyvale, CA
Customer Service Executive DYNA Mechtronics 1998 - 2000 San Jose, CA
Education & Training
Humboldt State University B.Sc. Graduated in 2016
Management Development Program Tiffany & CO. New York
Mew Managers Orientation & Training Tiffany & CO. New York
Customer Service Training Tiffany & CO. New York