Ashley Mines has over 10 years of experience in customer service, administration, and management roles. She is skilled in areas like scheduling, multitasking, customer service, payroll assistance, loan processing, and medical reception. Currently she works as a Manager in Training at Quick Loans, where she trains staff and assists with tasks like payroll preparation and loan applications. Previously she held roles as a CSR/Teller/Loan Processor at Advance Financial 24/7 and as a Registrar/PBX Operator/Receptionist at Parkridge Medical Center. She aims to utilize her strong work ethic, attention to detail, and customer focus to continue advancing in her career.

1. professional summary
skills
work history
ASHLEY MINES
2613 Dodson Ave, Chattanooga, TN 37406 | (C) 4406709747 | jeaninelovelebron@yahoo.com
Highly motivated, very strong willed and driven. Technically-savvy with outstanding relationship building, training and
presentation skills. Excellent at juggling multiple tasks and working under pressure. Multiple areas of expertise.
Scheduling Facilitated onboarding of new employees by scheduling training, answering questions and processing
paperwork. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within
high-volume environment. Administration Answered multiple phone lines, transferred calls to corresponding
departments, filed patient records and billed accordingly. Customer Service Handled customers effectively by
identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
HIPAA compliance
OSHA compliance
Patient scheduling
Customer-focused
Quick learner
Articulate and well-spoken
Works well under pressure
Superior organization skills
Detail-oriented
Cash handling expertise
Dedicated team player
Independent worker
Jul 2015 - Current
Chattanooga, TN
Manager in Training
Quick Loans
Successfully trained staff in all office systems and databases, policies and procedures while focusing on
minimizing errors and generating superior results.
Payroll Assistance Assisted with payroll preparation and entered data into cumulative payroll document.
Completed financial analysis of revenue.
Assisted senior-level credit officers with complex loan applications.
Performed daily maintenance of the loan applicant database.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Resolved customer questions, issues and complaints.
Managed payroll and time and attendance systems.
Feb 2015 - Jul 2015
Chattanooga, TN
CSR/Teller/Loan Processor
Advance Financial 24/7
Recommended loan approvals and denials based on customer loan application reviews.
Originated, reviewed, processed, closed and administered customer loan proposals.
Submitted loan applications to the underwriter for verification and recommendations.
Reviewed over50+ financial statements per day.
Received "Employee of the Week" service award.
Maintained strict confidentiality of bank records and client information.
Maintained friendly and professional customer interactions.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Apr 2014 - Jul 2015
Chattanooga, TN
Registrar/PBX Operator/Receptionist
Parkridge Medical Center
Screened all visitors and directed them to the correct employee or office.
Answered and quickly redirected up to 50+ calls per hour.
Managed office supplies, vendors, organization and upkeep.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.

2. education
Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
Located, checked in and pulled medical records for appointments and incomplete patient charts.
Maintained detailed records by entering data and patient information into computer.
Documented patient information obtained from interviews.
Feb 2013 - Jun 2013
Chattanooga, TN
Customer Service and Sales Representative
T-Mobile
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 20+ calls in queue per minute.
Accurately documented, researched and resolved customer service issues.
Gathered and verified all required customer information for tracking purposes.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.
Referred unresolved customer grievances to designated departments for further investigation.
Oct 2011 - Feb 2013
Chattanooga, TN
Warehouse Associate/Pack Ambassador/Seasonal Trainer
Amazon Fulfillment Center
Trained staff on material handling processes to reduce shipping times.
Processed 5+ shipments per minute.
Loaded products weighing up to 50 pounds onto trailers for delivery.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Monitored department performance data to identify and avoid potential risks.
Created and completed personnel action forms for all hires, terminations, title changes and terminations.
2005
Chattanooga, TN
High School Diploma:
Brainerd High School