Ashley Mand has over 8 years of experience in customer service, inside sales, and systems knowledge. She currently works as a Classified Advertising Representative for the Milwaukee Journal Sentinel, where she generates $115,000 in quarterly sales and manages a portfolio of accounts. Previously she held roles as an assistant in financial services and tooling supply companies, and as a bartender. Ashley has a high school diploma from Fond du Lac High School.

1. PROFESSIONAL SUMMARY
SYSTEMS
WORK HISTORY
EDUCATION
ASHLEY
MAND2310 East Bradford Avenue, Milwaukee, WI 53211 | (C) 920-960-9410 | aamand00@gmail.com
Experienced Customer Service and Inside Sales Representative with over 8 years of experience working
with multiple industries. Strong work ethic, able to confidently negotiate situations effectively, exceptional
sales skills and a successful track-record of growing sales revenue. Using my interpersonal skills I am
able to motivate others. Wide variety of system knowledge including ad placement software, scheduling
systems and Office Suite. Ability to adapt quickly and learn new systems quick.
ATOL: Display and digital ad system
(mechanism for submitting copy or ad
components)
Adbooker (Adbase) Mactive: (Advertising
Content Management System)
aePortal: Display and digital ad system
(mechanism for submitting copy
oradcomponents)
JULY 2014-CURRENT
Classified Advertising Representative | Milwaukee Journal Sentinel | Milwaukee, WI
Create and maintain call volume and sales reports as needed.
Manage and record all leads from outbound telephone marketing.
Coordinate team projects exceeding project goals while meeting all deadlines.
Set up new accounts, establish customer credit, and set up payment methods.
Proficient in various areas such as General Classified Advertising, Obituaries, Retail Display
Advertising, and composites.
Prioritize daily workflows, including all inbound calls, quotes and sales-related inquiries utilizing
excellent time management and department procedure.
Manage a portfolio of accounts that generated $115,000 in sales quarterly.
Answer inbound and made outbound calls to existing and new customers.
NOVEMBER 2012-JULY 2014
Assistant | Financial Connections | Fond du Lac, WI
Updated financial summaries monthly and annually.
Maintained client files and inventory procedures.
Created detailed financial advisor performance reports.
SEPTEMBER 2012-NOVEMBER 2013
Bartender | Blancks Supper Club | Johnsburg, WI
Collected money for drinks served and balance cash receipts.
Reduced liability by following the guidelines of a Wisconsin Bartender License.
JANUARY 2008-JULY 2014
Assistant | Preferred Tooling & Supply | Fond du Lac, WI
Measure and package tooling.
Pick up and deliver tooling to clients.
2010
High School Diploma:
Fond du Lac High School, Fond du Lac, WI