The client selected Accrete Solutions to provide an end-to-end digital commerce solution, encompassing business analysis, UI/UX and solution design, development, implementation, configuration, and support of the new online sales channel. Accrete Solutions leveraged their digital commerce and SAP integration expertise across multiple customers & industries and helped develop a robust and scalable commerce solution for the client. Accounts, Products and pricing information was replicated to SAP Hybris using Datahub. A single unified Product catalog was developed for managing product, taxonomy & pricing information and it was enriched with content like marketing text, images, documentation etc. The solution allowed users across distributor hierarchies to search and browse products for brands in the product catalog that they were allowed to sell.

1. Objective
Create an enhanced partner portal for distributors, dealers,
contractors, and engineers to enable improved partner relationships
and provide a consistent and user-friendly digital journey. The new
website will be the one stop shop for all partner activities and easy to
use with seamless integration to relevant systems.
Results
With the launch of their new distributor portal, the client
introduced a low cost and time-saving efficiencies for their
business users and their North American distributor network.
Personalized user experience, ease of ordering and one stop shop
for partner activities has heralded a new dawn of the digital
journey for their sales partners.
Company Profile
A global leader in manufacturing and distribution of heating, air-
conditioning and refrigeration solutions
Business Challenge
The client realized that its traditional commerce platform, largely
based on outdated technologies required to be updated with new
systems and technologies for providing enhanced, omni channel
customer experience. To achieve these goals, the client focused on
enhancing their sales channel portal to allow for quick search of
brands and products using a robust product catalog, single sign-on,
product configuration, real-time inventory visibility, online ordering,
quick reordering and self-service capabilities.
The client wanted us to create a fluid digital commerce solution that
could simplify and streamline their complex ordering process for their
US, Mexico & Canadian distributor & dealer network and hierarchy,
ultimately drive sales growth through the deployment of a self-
service commerce solution.
Project Highlights
• Launched a robust and scalable online SAP commerce
platform based on SAP Hybris
• Single place & tool for managing all website content
• Robust and unified multi-currency, multi-language product
catalog with brand restrictions
• Single sign into a SharePoint Portal and SAP Hybris for
accessing content, self-service, analytics, online ordering, and
product search & browsing
• SAP Hybris Commerce platform was integrated with SAP CRM
& ECC for Accounts, Pricing, Products and Orders
• Product configuration (Variant configuration in SAP ECC) was
done by integrating SAP CPQ with SAP Hybris
• Partners could update their dealer information in SAP CRM
• Complex distributor hierarchies with users assigned at
different levels in the hierarchy
Business Case
Deliver a delightful online B2B shopping experience using SAP Hybris
Commerce for digital age customers
For all enquiries please contact at : corpinfo@accretesol.com , Tel : +1(877)-849-5838
Visit us at : Accrete Solutions
USA
Head Office
3350 Scott Blvd, Bldg 34
Santa Clara, CA 95054
South Africa
609 Lanseria Corporate Estate,
Falcon Lane, Lanseria,
Gauteng
Chile
Galvarino Gallardo 1638,
Providencia,
Santiago
India
Development Centre
102A, HARTRON, Electronics City,
Gurgaon
Copyright © Accrete Solutions 2018. All rights reserved.
Solutions Implemented
The client selected Accrete Solutions to provide an end-to-end digital
commerce solution, encompassing business analysis, UI/UX and
solution design, development, implementation, configuration, and
support of the new online sales channel. Accrete Solutions leveraged
their digital commerce and SAP integration expertise across multiple
customers & industries and helped develop a robust and scalable
commerce solution for the client. Accounts, Products and pricing
information was replicated to SAP Hybris using Datahub. A single
unified Product catalog was developed for managing product,
taxonomy & pricing information and it was enriched with content like
marketing text, images, documentation etc. The solution allowed
users across distributor hierarchies to search and browse products for
brands in the product catalog that they were allowed to sell. We
helped create content governance processes to guide content
creation after go-live, and assisted with content development to
improve product discovery. The user registration process was
streamlined and it dramatically reduced the new account creation
process.
Partners could do a single sign-on into SharePoint Portal, SAP
Hybris and SAP CRM to access content, browse products, analytics,
online ordering and update their dealer information. Users were
able to add products to the shopping cart, do quick ordering by
uploading products into shopping cart using a CSV file, configure a
product, view pricing, and shipping costs, select carrier and get
products delivered to the job site or warehouse. Submission of the
order in SAP Hybris resulted in orders being created in SAP CRM
which were replicated to SAP ECC for fulfillment purposes.