2. THE TEAM
Commercial &
Business Domain
Expertise – Supply
Chain, Retail, Financial
Services
Technology & SAP
HANA Expertise –
Supply Chain and
Retail
Data Management
Expertise – Financial
Services & Customer
Engagement
3. INTRODUCING CARDINAL
A REAL TIME DATA DRIVEN DELIVERY ASSIST
TOOL
CARDINAL IS AN APPLICATION THAT RESIDES IN
SMARTPHONES OR TABLETS PROVIDED TO
DELIVERY TRUCK DRIVERS.
IT DISPLAYS ON-SCREEN AND VIA VOICE
PROMPTS, HELPFUL INFORMATION ABOUT THE
NEXT DELIVERY AND CUSTOMER ON A ROUTE
(SHIPMENT)
IT FACILITATES CAPTURE OF ADDITIONAL
CUSTOMER SIDE INFORMATION AT POINT OF
DELIVERY
4. FEATURES – NEXT DELIVERY
INFO
1) Mega Shipment / Route
and Delivery info
downloaded into
smartphone or tablet
2) Entire route and delivery
sequence displayed on
map
3) Time to Destination,
local weather and traffic
updates provided in real
time
4) Dynamic Resequencing
– automatic travel time
optimisation
5) Best Proximity Parking
suggestions
6) Shopfront image &
customer credit rating
display
5. FEATURES – CUSTOMER
CENTRIC
1) Capture Store Front
Image
2) Capture payment cards (credit or debit cards)
info – via PCI compliant, mag stripe and
contactless card reader attachment.
3) Order update – upsell with excess stock
6. CARDINAL ECOSYSTEM
DELIVERY DRIVER
Exceptional Requirements
CONTACT CENTRE
Route & Location Info
Store Front Image
Customer Credit Approval
IN MEMORY
DATABASE (REAL
Payment card info capture CAPABILITY)
TIME
Incoming delivery alert via
Delivery
IVR – dynamic time
acknowledgement
estimate
Order quantity update
Other order information
CUSTOMER
7. BUSINESS BENEFITS
• FLEXIBILITY IN MEGA SHIPMENT (ROUTE) ALLOCATION
TO DRIVER = IMPROVED PEAK PERIOD FLEET UTILISATION
• REAL TIME CONTEXTUAL INFORMATION TO ASSIST DRIVER
– LESS STRESS, INCREASED PRODUCTIVITY
• DELIVERY EFFICIENCY = SAVINGS = BETTER FLEET
UTILISATION
• CUSTOMER SATISFACTION = INCREASED UPSELL &
REVENUE
• LOWER CONTACT CENTRE COSTS $$