Arthur W Green Resume

1. Arthur W. Green
Buffalo Grove, IL 60089
847.722.2467
artie_green@sbcglobal.net
https://www.linkedin.com/in/arthurwgreen
SOFTWARE/INTEGRATION ENGINEER
Customer focused, positive outcome oriented software integration professional who
develops and improves production and service delivery and process design. Proficiency
in troubleshooting and problem solving quickly identifies customer needs and
maximizes expectations. Outstanding communications skills with all stake holders,
both internal and external, to ensure that projects are met on or ahead of schedule while
avoiding service impacting events.
PROFESSIONAL EXPERIENCE
Goodman Networks Naperville, IL
(Software Services Contractor to Alcatel-Lucent/Nokia) 2009-2017
Alcatel-Lucent
(Formerly Lucent Technologies/AT&T Network Systems) Naperville, IL
1979-2009
CenturyLink Consolidation
Software/Integration Engineer, 2015-2017
Expert team engineer with responsibility for migrating and consolidating working lines and trunks
on CenturyLink’s Public Switched Telephone Network (PSTN) equipment, while ensuring
continuity of customer service. Responsibilities also included decommissioning the original
equipment. Primary engineer on the equipment de-growth data process. Subject matter expert for
line migration error resolution.
 CenturyLink realized millions of dollars in power savings and rebates.
Data Evolution Services for PSTN Fixed Networks and Wireless
Software/Integration Engineer, 1990-Present
Sole Engineer responsible for 5ESS Data Services, 2013-2017
Team Leader, 1995-2012
Team Member, 1990-1995
 Generated evolved databases for Fixed Network switch retrofits and other data services with a
99.9% on-time delivery rate and 99.8% success rate.
 Investigated and resolved critical customer data problems for all data services. All issues were
resolved in a timely manner. All schedules were met.
 Ensured the reliability of all data production platform upgrades.
 Implemented several process improvements, including online checklists; a
streamlined on-site data evolution process; and electronic data transfer for upgrades
for AT&T sites and for U.S. and Caribbean based Verizon sites, avoiding extended
delays in moving products through Customs.

2. AT&T Wave-Add
Software/Integration Engineer, 2013-2014
Optical Integration for AT&T
 Generated Statement of Work (SOW) design documents that greatly enhanced the
productivity of the optical field test engineers by providing them a graphical
description of the circuit to be tested, used in conjunction with the verbal
description.
Sprint RE-IP
Software/Integration Engineer, 2013
Member of multi-engineer team that updated IP addresses on equipment in Sprint’s
PSTN Wireless network.
 Corrected connectivity problems introduced by inadequate designs.
Quality Systems Engineering
Member of Technical Staff
Generated monthly and yearly quality metrics for 2 local organizations. Held
organizational process audits based on the Malcolm Baldridge Quality Award criteria.
Worked with these organizations to improve their processes and their quality based
audit results.
Technical Professional Relations
Member of Technical Staff
Employee relations advisor and liaison between employees and management.
Functioned as an employee advocate and counselor. Coordinated the yearly Engineer’s
Week activities. Implemented new local employee policies, such as the Smoking Policy
and the Job Transfer Process. Implemented an employee upward feedback program.
EDUCATION
University of Chicago MBA
Purdue University BSEE