1. Innovating with technology to enhance knowledge management Chrissy Burns Director, IT and Knowledge 651001589 1 March 2011

2. Significant use of the Internet Blake Dawson IT Survey 2010 use of social media Increasingly "tech – savvy" Heavy and increasing use of mobile devices Suggestions for business uses of Web 2.0/social media Increasing use of "Web 2.0"/ social media Desire to use a broader range of mobile devices and tablets SLIDE 1 March 2011

5. As KM professionals we need to use innovative technology AND innovate using technology SLIDE 1 March 2011

6. Innovating with technology SLIDE 1 March 2011

9. Innovative technology SLIDE 1 March 2011

10. "According to Nielsen research, Australia's web users are at the forefront of the social networking craze, posting, poking and Twittering nearly seven hours a month - more than in the United States, Britain or Japan. The figure may not seem high but it is an average taken from Australia's entire web-using population, including those who do not use the social networking sites at all. It compares with a global average of five-and-a-half hours, making Australians the "world's most prolific users of social media", according to Nielsen." References Amy Coopes " Australia is social networking capital of the world" http://www.telegraph.co.uk/expat/expatnews/7359341/Australia-is-social-networking-capital-of-the-world.html http://thenextweb.com/au/2010/06/22/social-media-usage-worldwide-australia-brazil-lead-the-way/ SLIDE 1 March 2011

11. Social computing – common examples Social networking Blog Microblogging Podcasts Wiki Tags/Folksonomies Online games+virtual worlds Peer to Peer networking SLIDE 1 March 2011 An enhanced online address book eg LinkedIn, Facebook Online diaries/journals hosted on a web site Software that facilitates posting brief comments eg Twitter, Yammer Audio or video recording on demand A type of publishing platform - sites that allow many authors to contribute Sites that provide a shared system for tagging content Online games and social 3D environments where users interact Sites that permit sharing files (music, video, text) over the internet

13. Self organisation can require a helping hand Scale Difficult to capture information and knowledge in the course of day to day work Some challenges using social computing tools Free isn't free Security and confidentiality Quality and integrity of data Incentives Fit with IT architecture SLIDE 1 March 2011

14. Where are wikis being used? Portals – Gateways to group resources Legal developments & news Precedent development Example documents Collaboration and sharing with clients Collaboration and sharing knowledge Training Supporting project teams and work groups SLIDE 1 March 2011

19. The app world SLIDE 1 March 2011

21. eLibrary – innovating and innovative SLIDE 1 March 2011

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