An Australian telecommunications company, Next Telecom, worked with Arkadin to substantially reduce travel needs, streamline processes, improve time management, and achieve major cost savings through Arkadin's conferencing solutions. Arkadin helped Next Telecom enhance service across Australia while cutting costs by enabling face-to-face support without expensive travel. By combining Arkadin's phone and web conferencing tools, Next Telecom was able to improve communications, reduce sales cycles, and efficiently streamline procedures to maintain high service levels at a lower cost.

1. Arkadin Case Study
An Australian telecommunications company substantially
.
reduces the need for travel, streamlines processes and
procedures, improves time management – all accomplished
with major cost savings through ArkadinAnytime™ and
ArkadinAnywhere™.
“
Our business can be quite demanding and Arkadin responded to our demands, and
was able to work under pressure… resulting in a fantastic and growing relationship.
”
- Justine Judge, Customer Relationship Manager, Next Telecom
About Next Telecom
Next Telecom is a leading Australian telecommunications service
provider specifically catering to the Medium to Corporate markets
Customer
in Australia. The company delivers a sophisticated service level
Next Telecom
through a personal account management programme rather than
Region a call centre environment.
Asia Pacific
Raising Efficiency and Enhancing Service at
Industry Reduced Costs
Telecommunications
Next Telecom’s mission is to provide the most sophisticated service
Products levels in the industry through a personalised account management
ArkadinAnytime™
programme focused on producing individual solutions for each
ArkadinAnywhere™
project and each new customer. The business challenge was to
enhance service across the whole of Australia while reducing costs.
Telecommunications in Australia is extremely challenging because
of the vast empty expanses that lies between major cities. This
results in face-to-face service support either being expensive,
or less than ideal. Next Telecom’s strategy is to rely on innovation
using advanced technology coupled to highly efficient processes
and procedures.
Start Sharing
www.arkadin.com

2. Arkadin Fulfils Client’s Business that they could deliver and maintain its customer
Strategy Service Level Agreements and timelines. Time
management was built into the workflow.
“Arkadin were extremely open-minded to our
.business strategy and understanding our
Many of the efficiencies and massive cost savings
requirements for conferencing (in relation to) were achieved because Anytime™ and Anywhere™
our customer base. Arkadin’s service, from dramatically reduced the need to travel which,
account management and customer service in Australia, usually meant air-travel. Next Telecom
stands apart from any other provider… could now respond face-to-face with customers faster
willingness and ability to go above and beyond than ever before, at a lower cost.
to deliver.” said Justine Judge, Customer
Relationship Manager, Next Telecom About Arkadin
Arkadin is a global Collaboration Services Provider,
In relation to Next Telecom’s business strategy, offering audio, web, video conferencing and Unified
in-depth research was conducted by Arkadin Collaboration solutions. Arkadin enables organisations
Account Managers on the company’s business to communicate and collaborate using customisable,
processes, as well as customer expectations cost-efficient, user-friendly solutions. Founded in 2001,
and requirements. Three key business Arkadin has 50 operating centres in 29 countries
objectives were deemed critical: throughout Asia, Europe, Middle East, Africa and
North America, offering a full suite of remote
i Streamlining processes and procedures collaboration solutions to more than 25,500 clients.
ii. Effiective time management
iii. Cost cutting. To find out more about Arkadin, please visit:
www.arkadin.com
By combining ArkadinAnytime™ for on-demand
phone conferencing with ArkadinAnywhere™
for on-demand web-conferencing, Next Telecom
was able to vastly improve communications and
reduce its sales cycle. Furthermore, this seamless
integration of Anytime™ and Anywhere™ into the
client’s workflow meant that company processes
and procedures were efficiently streamlined so
“
Arkadin’s level of customer service is unheard of in the marketplace. Without Arkadin’s
drive for customer satisfaction, we cannot deliver the above-average customer service
to our customer base.
”
- Justine Judge, Customer Relationship Manager, Next Telecom
Start Sharing
www.arkadin.com