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Ariana Koblitz: design research & human factors
                               design case studies

                                        february 2013
What does design mean to me?

      As a design researcher and product designer, I strive to
      bridge the understanding of consumer insights and the


{                                                                   }
      behaviors we want to encourage in our users. I believe
    design geared towards an impact for change in behavior as
     well as experience is fundamental to the "cutting edge" of
    any industry; this includes physical interface design as well
                as hardware product development.
a tool Presentool

How do you design...
                       {         a map ChorDoer
                                                             }   meaningfully?

                              a product   4Arms




                           examples of past projects reflect needs-oriented design
                                  guided by design research tools and strategies.
a tool Presentool
                    Todayโ€™s middle schoolers have new frame of references
                      when it comes to presenting information. Technology
                            delivers an increasingly interactive experience.

                        Logitech Challenge [in methods course @ Stanford]
(unnatural stance)                      (impaired movement)             (impaired interaction)
pain points
                 {   โ€œIโ€™m worried Iโ€™ll look awkwardโ€         โ€œI canโ€™t move like I want toโ€   โ€œI am used to sharing cool
                                                                                             things with my laptop; a
                                                                                             presentation isnโ€™t the sameโ€




what do you
use at home?
                 {
                                     new presentation tools                                        todayโ€™s middle schoolers have a different frame




                 {
                                                                                                   of references than what I grew up with.
                                     such as prezi allow for                                       Technology delivers an increasingly interactive
revolutions in                       expandable canvases
                                                                                                   experience.

                                                                                                   Academica is notoriously slow to catch up to
digital                    PREZI     and increase control in                                       these new behaviors.
                                     presentation flow, motion
presentations                        and other visual cues


                         (newer presentation formats)               (multiple sources)            (interactive elements)
this project meant prototyping its shape an exercise in researching
ergonomics of the hand, but was also an exercise in material finishes.
laser comes out straight from back of tool,
                    mimicking a natural hand motion

          top layer changes functionality of tool [laser
                           pointer] [pen tool] [cursor]

controls mirror those of traditional presentation tools |
                        [pause] [forwards] [backwards]




       Grip provides a comfortable, secure hold while
    also allowing presenter to have full use of hands in
             the event of props and engaging motions




     USB connection means a wireless link to a laptop




                                                       PRESENTOOL
a map ChorDoer
                 If only kids always thought of chores as play.
How can we positively impact the negotiation between family
  members when it comes to responsibility around the house?
                                 Cultural Maps -- course at Stanford d.school
after interviews...               we realized:

                after house visits...             family members need to present chores
                                                  as tangible, clear directives

                after group reflections...        chores need to appear in-time and in-
                                                  context

                                                  rewards related to the chores when the
                                                  whole family participates




      +




ChorDoer was my first foray into the process of developing insights to concepts. I learned
        the value of mentally preparing myself to be in someone elseโ€™s shoes and learn.
to set up:                                                                  to play:
 set chores                                                             do chores!
 assign to specific                                                     see which ones are
 locations                                                              time-sensitive
 assign reward points                                                   upload photo to
 assign to a family                                                     unlock reward
 member, or leave as
 bonus




                                                                                             photo notifications
                                                                                              and a โ€œjob well
                                                                                             done!โ€gives real-
                                                                                              time feedback


                                                                      communicate                   keeping
                                                                      with other family        โ€œcreditsโ€gives
  configure the                                                                                family members
  apartment/                                                          members                 something to strive
                                                                      ask questions/send
  house                                                               clarifications            for, swap, and
  includes rooms/                                                                                compete on.
                                                                      swap chores
  spaces
  upload photos of
  apartment layout                                                                           the ability to see the
                                                                                             progress of all family
                         bridge the digital &                                                  chores creates a
                                                the more photos the                                sense of
                              the real by           better; chores                              accountability
                            customizing the       become tangible
                          layout and view of     instead of a vague
                        the apartment (street        responsibility
                              view style)




                                                 CHORDOER
a product   4Arms
              How may crutches allow users to retain physical,
                     social, and emotional independence?
                    project partner: Stephanie Tomasetta   Senior Thesis Project
Our solution needed to incorporate an
                                                                                                                     understanding of the whole system of an
                                                                                                                     amputees experience. This means it starts from
                                                                                                                     the first conversation say a veteran has with his
                                                                                                                     physician at the Veterans Association, to when




                     {
                                                                                                                     he receives his crutches and begins the process
                                                                                                                     of learning how to walk with them, all the way
speak to the                                                                                                         through the time his cuffs, and his grip, wear out
community of users                  Stumps R Us is a
                                    community for                                                                    The moments of life we focused on when
                                    amputees, with                                                                   searching for emotional support were when you
                                    monthly athletic                                                                 meet someone, the moments you need to
                                    outings and                                                                      transport an item from A to B, and the moment
                                    brunches.                                                                        you need to get yourself from A to B as well. .




speak to the
experts
                     {                            Wayne Koniuk has been making leg
                                                  prosthetics for decades, prototyping
                                                                                                                                    Bespoke Innovation has set out to
                                                                                                                                    โ€œbring more humanity to people
                                                                                                                                    who have congenital or traumatic
                                                  with new materials and technology                                                 limb loss โ€œ.




                                                                                                         type of purchase
                                                                                   add to existing                vs               add to existing
                                                                                                           service offered

survey current
offerings
                     {                                               physical
                                                                     comfort
                                                                                                     emotional
                                                                                                      support
                                                                                                                    physical
                                                                                                                    comfort
                                                                                                                                                          emotional
                                                                                                                                                           support


                         Current crutches address issues of style,
                         usability, and comfort.                                         buy new                                       buy new
we designed a cuff, with magnets at such an angle to be able to link together your
crutches. The attachment uses the same standard screws the majority of c-cuff crutches
  issued by the Veteranโ€™s Association uses. This way, veterans, as well as other medicare
                            insured patients, can supplement their crutches with 4Arms.
temporarily stow away,
greet friends,
pick up your things,
hang your bag,
                         4Arms   Crutches make it easier to walk.
                                    4Arms makes it easier to live.
and be on your way.
Thank you for taking a look at my past experiences! Please
   feel free to contact me with any additional questions at
                              akoblitz@alumni.stanford.edu
Appendix   Arianaโ€™s credentials, at a glance
Ariana Tae Koblitz                     |     arianakoblitz.squarespace.com       |   tel 3 1 0 3 8 4 7 8 6 4         |   email a k o b l i t z @ a l u m n i . s t a n f o r d . e d u


EDUCATION                                                                    COMPETENCIES
            Stanford University - STANFORD, CA                               Language
            B.S. in Product Design - December 2012                           English (native)
            RELEVANT COURSES:
                                               German (native)
            โ€ข Cultural Maps | Ethnographic insight as it relates to          Chinese (pro๏ฌcient)
            design; course at design institute (d.school)                    Japanese (JLPT Level 2 certi๏ฌed)
            โ€ข Design Methods | Core in product design program;               French (4 yrs high school pro๏ฌciency)
            design process
            โ€ข Design & Manufacturing | CNC, lathe, mill, casting,            Software	
            woodworking                                                      CAD:
                                                                                  Solid Works
                                                                                  CATIA
            Kolding School of Design - KOLDING, DENMARK
            Masters-Level course certi๏ฌcate - November 2012                  Adobe Suite:
            RELEVANT COURSES:	                                                    Photoshop
            โ€ข Nudge: Designing Positive Behavior | design sprint with             Illustrator
            local corporate clients                                               InDesign




            Internatโ€™l School of Beijing - BEIJING, CHINA
                   HONORS & AWARDS
            Internatโ€™l Baccalaureate Certi๏ฌcate - 2009                       EARNEST CHILTON AWARD (June 2012)
                                                                             given to the outstanding Product Design student
                                                                             of the graduating class
            Urawa Lutheran School - SAITAMA, JAPAN	
            Independently organized year abroad - 2005 โ€“ 2006                MEMBER, Cap & Gown Womenโ€™s Honors Society
                                                                             (November 2010-present)

            John-F-Kennedy School - BERLIN, GERMANY                          FELLOW, Stanford Haas Center Public Service
            Deutsche Mittlere Reife - 2005                                   Leadership Program (November 2009-September 2010)
Ariana Tae Koblitz                    |     arianakoblitz.squarespace.com                      |    tel 3 1 0 3 8 4 7 8 6 4   |   email a k o b l i t z @ a l u m n i . s t a n f o r d . e d u


DESIGN EXPERIENCE


           INTERN (MechEng) LUNAR DESIGN
           SAN FRANCISCO
           June 2012-September 2012
           Generated concepts in mechanism, human factors, and user experience/usability design. Conveyed
           complex ideas of our prototoyped products (medical, toy, household) to our clients in presentations.	
 ย 




           INTERN (PD) LITE ON MOBILE
           BEIJING, CHINA	
           June 2011-August 2011
           Designed injection mold tooling of cell phones during the latter stages of manufacturing. Aided the
           communication with their clientโ€™s American counterparts, clarifying needed changes.

           PROJECT LEAD	          	
           STANFORD & BERLIN 	         	     	
           September 2009-August 2010
           Designed & implemented qualitative research project on designer & user relationship, analyzing
           decisions and work๏ฌ‚ows. Received ME Summer Undergraduate Research Institute grant to pursue
           project, which included developing independent coursework to prepare for ethnographic research &
           case study in Berlin on designer-to-user relationship, analyzing decisions and work๏ฌ‚ows of Ursula
           Wunsch, a designer specializing in wooden toys for disabled children in Berlin
Ariana Tae Koblitz                           |     arianakoblitz.squarespace.com                    |   tel 3 1 0 3 8 4 7 8 6 4   |   email a k o b l i t z @ a l u m n i . s t a n f o r d . e d u


MANAGEMENT EXPERIENCE

SECTION LEADER
ME216a: Need๏ฌnding September - November 2012
Teaching staff to a course taught by Dev Patnaik of the design consultancy Jump Associates, Inc.
Led weekly discussions on readings, graded weekly assignments


VICE PRESIDENT | STANFORD PRODUCT DESIGN STUDENT ASSOCIATION (PDSA)
May 2011- August 2012
Oversaw all development of PDSA programs (created a mentorship program, recurring community
development events and initiated a closer communication between department faculty and
students)
Led directorship training (collaboration methods, event organization, management skills training)


RESIDENT ASSISTANT
ROBINSON DORM (September 2010 - June 2012)
Main contact concerning residents as a staff of Stanfordโ€™s Residential Education program.
Developed dorm programming to introduce residents to my academic pursuits as well as
interests
Ariana Tae Koblitz   |   arianakoblitz.squarespace.com                |    tel 3 1 0 3 8 4 7 8 6 4      |   email a k o b l i t z @ a l u m n i . s t a n f o r d . e d u




                                                  ENJOYS SPENDING TIME
                           creating Mixed-media art pieces (check out arianakoblitz.squarespace.com/arts)
                                     trekking (Tibet, Cambodia, Torres del Paine (Patagonia) ... )
                                              swimming, and at one time playing rugby
                                                        jamming on the ๏ฌ‚ute
Akoblitz design research

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Akoblitz design research

  • 1. Ariana Koblitz: design research & human factors design case studies february 2013
  • 2. What does design mean to me? As a design researcher and product designer, I strive to bridge the understanding of consumer insights and the { } behaviors we want to encourage in our users. I believe design geared towards an impact for change in behavior as well as experience is fundamental to the "cutting edge" of any industry; this includes physical interface design as well as hardware product development.
  • 3. a tool Presentool How do you design... { a map ChorDoer } meaningfully? a product 4Arms examples of past projects reflect needs-oriented design guided by design research tools and strategies.
  • 4. a tool Presentool Todayโ€™s middle schoolers have new frame of references when it comes to presenting information. Technology delivers an increasingly interactive experience. Logitech Challenge [in methods course @ Stanford]
  • 5. (unnatural stance) (impaired movement) (impaired interaction) pain points { โ€œIโ€™m worried Iโ€™ll look awkwardโ€ โ€œI canโ€™t move like I want toโ€ โ€œI am used to sharing cool things with my laptop; a presentation isnโ€™t the sameโ€ what do you use at home? { new presentation tools todayโ€™s middle schoolers have a different frame { of references than what I grew up with. such as prezi allow for Technology delivers an increasingly interactive revolutions in expandable canvases experience. Academica is notoriously slow to catch up to digital PREZI and increase control in these new behaviors. presentation flow, motion presentations and other visual cues (newer presentation formats) (multiple sources) (interactive elements)
  • 6. this project meant prototyping its shape an exercise in researching ergonomics of the hand, but was also an exercise in material finishes.
  • 7. laser comes out straight from back of tool, mimicking a natural hand motion top layer changes functionality of tool [laser pointer] [pen tool] [cursor] controls mirror those of traditional presentation tools | [pause] [forwards] [backwards] Grip provides a comfortable, secure hold while also allowing presenter to have full use of hands in the event of props and engaging motions USB connection means a wireless link to a laptop PRESENTOOL
  • 8. a map ChorDoer If only kids always thought of chores as play. How can we positively impact the negotiation between family members when it comes to responsibility around the house? Cultural Maps -- course at Stanford d.school
  • 9. after interviews... we realized: after house visits... family members need to present chores as tangible, clear directives after group reflections... chores need to appear in-time and in- context rewards related to the chores when the whole family participates + ChorDoer was my first foray into the process of developing insights to concepts. I learned the value of mentally preparing myself to be in someone elseโ€™s shoes and learn.
  • 10. to set up: to play: set chores do chores! assign to specific see which ones are locations time-sensitive assign reward points upload photo to assign to a family unlock reward member, or leave as bonus photo notifications and a โ€œjob well done!โ€gives real- time feedback communicate keeping with other family โ€œcreditsโ€gives configure the family members apartment/ members something to strive ask questions/send house clarifications for, swap, and includes rooms/ compete on. swap chores spaces upload photos of apartment layout the ability to see the progress of all family bridge the digital & chores creates a the more photos the sense of the real by better; chores accountability customizing the become tangible layout and view of instead of a vague the apartment (street responsibility view style) CHORDOER
  • 11. a product 4Arms How may crutches allow users to retain physical, social, and emotional independence? project partner: Stephanie Tomasetta Senior Thesis Project
  • 12. Our solution needed to incorporate an understanding of the whole system of an amputees experience. This means it starts from the first conversation say a veteran has with his physician at the Veterans Association, to when { he receives his crutches and begins the process of learning how to walk with them, all the way speak to the through the time his cuffs, and his grip, wear out community of users Stumps R Us is a community for The moments of life we focused on when amputees, with searching for emotional support were when you monthly athletic meet someone, the moments you need to outings and transport an item from A to B, and the moment brunches. you need to get yourself from A to B as well. . speak to the experts { Wayne Koniuk has been making leg prosthetics for decades, prototyping Bespoke Innovation has set out to โ€œbring more humanity to people who have congenital or traumatic with new materials and technology limb loss โ€œ. type of purchase add to existing vs add to existing service offered survey current offerings { physical comfort emotional support physical comfort emotional support Current crutches address issues of style, usability, and comfort. buy new buy new
  • 13. we designed a cuff, with magnets at such an angle to be able to link together your crutches. The attachment uses the same standard screws the majority of c-cuff crutches issued by the Veteranโ€™s Association uses. This way, veterans, as well as other medicare insured patients, can supplement their crutches with 4Arms.
  • 14. temporarily stow away, greet friends, pick up your things, hang your bag, 4Arms Crutches make it easier to walk. 4Arms makes it easier to live. and be on your way.
  • 15. Thank you for taking a look at my past experiences! Please feel free to contact me with any additional questions at akoblitz@alumni.stanford.edu
  • 16. Appendix Arianaโ€™s credentials, at a glance
  • 17. Ariana Tae Koblitz | arianakoblitz.squarespace.com | tel 3 1 0 3 8 4 7 8 6 4 | email a k o b l i t z @ a l u m n i . s t a n f o r d . e d u EDUCATION COMPETENCIES Stanford University - STANFORD, CA Language B.S. in Product Design - December 2012 English (native) RELEVANT COURSES: German (native) โ€ข Cultural Maps | Ethnographic insight as it relates to Chinese (pro๏ฌcient) design; course at design institute (d.school) Japanese (JLPT Level 2 certi๏ฌed) โ€ข Design Methods | Core in product design program; French (4 yrs high school pro๏ฌciency) design process โ€ข Design & Manufacturing | CNC, lathe, mill, casting, Software woodworking CAD: Solid Works CATIA Kolding School of Design - KOLDING, DENMARK Masters-Level course certi๏ฌcate - November 2012 Adobe Suite: RELEVANT COURSES: Photoshop โ€ข Nudge: Designing Positive Behavior | design sprint with Illustrator local corporate clients InDesign Internatโ€™l School of Beijing - BEIJING, CHINA HONORS & AWARDS Internatโ€™l Baccalaureate Certi๏ฌcate - 2009 EARNEST CHILTON AWARD (June 2012) given to the outstanding Product Design student of the graduating class Urawa Lutheran School - SAITAMA, JAPAN Independently organized year abroad - 2005 โ€“ 2006 MEMBER, Cap & Gown Womenโ€™s Honors Society (November 2010-present) John-F-Kennedy School - BERLIN, GERMANY FELLOW, Stanford Haas Center Public Service Deutsche Mittlere Reife - 2005 Leadership Program (November 2009-September 2010)
  • 18. Ariana Tae Koblitz | arianakoblitz.squarespace.com | tel 3 1 0 3 8 4 7 8 6 4 | email a k o b l i t z @ a l u m n i . s t a n f o r d . e d u DESIGN EXPERIENCE INTERN (MechEng) LUNAR DESIGN SAN FRANCISCO June 2012-September 2012 Generated concepts in mechanism, human factors, and user experience/usability design. Conveyed complex ideas of our prototoyped products (medical, toy, household) to our clients in presentations. ย  INTERN (PD) LITE ON MOBILE BEIJING, CHINA June 2011-August 2011 Designed injection mold tooling of cell phones during the latter stages of manufacturing. Aided the communication with their clientโ€™s American counterparts, clarifying needed changes. PROJECT LEAD STANFORD & BERLIN September 2009-August 2010 Designed & implemented qualitative research project on designer & user relationship, analyzing decisions and work๏ฌ‚ows. Received ME Summer Undergraduate Research Institute grant to pursue project, which included developing independent coursework to prepare for ethnographic research & case study in Berlin on designer-to-user relationship, analyzing decisions and work๏ฌ‚ows of Ursula Wunsch, a designer specializing in wooden toys for disabled children in Berlin
  • 19. Ariana Tae Koblitz | arianakoblitz.squarespace.com | tel 3 1 0 3 8 4 7 8 6 4 | email a k o b l i t z @ a l u m n i . s t a n f o r d . e d u MANAGEMENT EXPERIENCE SECTION LEADER ME216a: Need๏ฌnding September - November 2012 Teaching staff to a course taught by Dev Patnaik of the design consultancy Jump Associates, Inc. Led weekly discussions on readings, graded weekly assignments VICE PRESIDENT | STANFORD PRODUCT DESIGN STUDENT ASSOCIATION (PDSA) May 2011- August 2012 Oversaw all development of PDSA programs (created a mentorship program, recurring community development events and initiated a closer communication between department faculty and students) Led directorship training (collaboration methods, event organization, management skills training) RESIDENT ASSISTANT ROBINSON DORM (September 2010 - June 2012) Main contact concerning residents as a staff of Stanfordโ€™s Residential Education program. Developed dorm programming to introduce residents to my academic pursuits as well as interests
  • 20. Ariana Tae Koblitz | arianakoblitz.squarespace.com | tel 3 1 0 3 8 4 7 8 6 4 | email a k o b l i t z @ a l u m n i . s t a n f o r d . e d u ENJOYS SPENDING TIME creating Mixed-media art pieces (check out arianakoblitz.squarespace.com/arts) trekking (Tibet, Cambodia, Torres del Paine (Patagonia) ... ) swimming, and at one time playing rugby jamming on the ๏ฌ‚ute