Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Mobile Payments - Fintech Keynote | Arabnet Beirut 2017
1. Global Banking &Payments
Innovations coming your way!
Are we ready?
Traditional Banking Under Radical Change( Retail, Loans and F-Exchange)
Will it effect Banks Profits and future Growth?
New Payment Services Directive2, Big Disruption, Coming our way!
Good for Banks and Bad for Card Companies.
Banks new generation competitors: Apple Pay, Amazon and speculation on
Google as an eBank!
How to play FinTech Startups
New Technology's that will affect your Bank of the future
Voice, BlockChain,VR/AR and new mobile Proximity services
Building Trust & Innovation – CRM and Usability is KEY
My Wish is to suggest what Banks/FinTech’ss should be doing for the
Future!
2. Farshad Nowshadi. M.Phil
25 years Global Consultant to Reuters Financial
VP-eStrategy (Advising Board) for Saman Bank
–One of the Largest Bank in Middle East
Investor/Mentor/ to European Startup Finance-Tech companies
L39-Canary Wharf and Google for Entrepreneur
Got inside info on Tech/Finance Startups
Initial Investor into GOOG
Consultant to Microsoft Financial Services & D-Bank
International Author of Managing Tech/Finance Books
International Speaker( Berkeley Univ-US Bridge2014 (Silicon Valley
Investment-Iran conference)
3. Rise of the Internet/Technology
has changed Banking forever.
“Creative Disruptive”
4. Global Trend:
Death of Cash by 2025?
“Bank Branches and just
cash dispensing ATMs will
both disappear over time!”
Dealing with Cash has its
drawbacks..
Big overheads to process
Security issue & Tax
Often associated with Money
Laundering
Dirty
Is your Bank Ready
for what is coming?
5. Trend Continuing : Big
Banks Closing Down
Branches.
In Europe we see almost every day, yet
another Bank Branch closing its doors.
HSBC, Barclays, Lloyds – All
announced last year to closed down
around 500 Branches !
Less Branches- But Customers Need
Better Experience
Always Banking ,
but never at a Bank!
6. Do we still
need
Branches?
–Yes, just a
few!
I believe you do. Because..
Customers Like to see impressive Branches-Adds Credibility
A friendly Open and Welcoming Place (Love our Kids Areas)
Somewhere you can go and talk face to face.
Customers like to see some one to complain
Physical check of Documents (KYC)
7. Branch are coming Back-
Less but more Cool
Futuristic Branches
The latest Emirates Banks, In
Emirates Tower-Dubai.
Shows an Example
Some Banks Advertising
We like to Talk to you face to
face.
9. Smart Phones is here..
Good to understand WHY?
1. High penetration of mobiles:
Over 5 Billion mobile phone users in the world that
hugely surpass the number of credit/debit card owners.
2. People carry their phone wherever they go, no
better device than a mobile phone for payments
3. NFC chips or stickers can be added to the
mobile phones to make the payment simpler and
faster.
Contactless Smart Wallets (Apple, Android, Samsung)
4. The world is moving towards 4G: Seamless
Fast Online Internet Service
World is Price Sensitive
Google ONE (Retailing now at $50)
10. Your Mobile App key, to your Future!
For Retail Banking
Your Mobile Platform
will become more
important then the
Desktop!
Google in 2015
More Searched on
Mobile Vs Desktop
11. Example :Smartphone Growth in
IRAN- Its Massive
Iran is the biggest
Mobile market in
the Middle East
Middle East now has
over 350 million mobile
phones
Iran now has around
60% of Population with
SmartPhone (Mostly
Android)
12. Iran Example:
Usage of Payments in Iran.
As of 2016 according to CBI
Exceptional growth in ATM/Web/Mobile
Online payments
ATM in Use in Iran: Now ..… Over 35,000
Debit Cards(Shetab) in use..... Over 300 Mil
That is over 3 Cards Per person !
4 Million POS terminals in use (Shaparak Net)
200 Mil Transactions /Day
Saman Bank has around 200,000
13. Rise of Tech solutions providers
challenges to the traditional Business
of Banking.
Retail, Loans and Foreign Exchange
14. New Challenges for Banks
Breaking News
CitiBank : Predicts 30% cut in it staff, due to FinTech in the next 1-2 year
15. Trend: Customers of the Future will
be less loyal and more Mobile
UK FSA and Central Bank of America
Have standardized Customers Mobility
Between Banks
Move DD and Standing Orders Between
Banks in 2-7 Days Guaranteed!
This is happening now in the UK, and around
the world soon.
Customers “Could Save £600/Year”
Claimed UK Government rep
Great for “Challenger Banks”
So what does this mean for your Bank???
We must constantly provide a Better Service
to Keep our customers and attract others!
16. Comparison Financial Site-
Few suggestions..
Many People starting to go straight to
Comparison Financial Services sites
For Accounts, Loans, Mortgages etc..
Example: MoneySuperMarket.com ,
Gocompear.com
Old Days go to your Bank, and go with what
ever they say is coming to an end.
Use them to your benefit
Use them to monitor your competitors
Ensure you are compatible (Where possible)
17. Rise of the Internet Only Challenger
Banks Due to much lower overheads
Such as Less Employees and Bick and
Mortar overhead
Leaner Technology (Google Docs,
Cloud etc..)
Very few (Some with just 1 on none)
Branch(s)
They Offer
Better Interest Rates
No ATM withdraw charges
Reduced Overdraft fees
Focused on Mobile Banking
Examples of Challenger Bank
US-Bank Of Internet, Moven, Ally
UK-Atom(Metro), Fidor, Starling
18. Another Challenge-
Rise of the P2P
Currency Exchanges
P2P Starting to undermine
Banks Exchange Rates profits
Especially for small amounts
They often Avoid SWIFT, and
use Local Currency Matching.
2 new big Players
www.CurrencyFair.com
www.TransferWise.com
Investors : Index Ventures and Valar
Venture, by PayPal founder Peter Thie
19. 2016: Contactless payment
exploding around the
globe!
What could be easier just
“Touch and Go”!
In UAE-Mashreq bank launched
the NFC-powered sticker solution “Tap n Go”
In the UK NFC cards have exploded!
Today over 40+ million people with NFC cards
Now 300,000+ retailers POS enabled NFC
Reduce Checkout Queues
US at last joining in the revolution
Limited to card small payments (£30 in UK)
But Laying the global Framework for
Apple and Android Pay roll out
20. Wearable NFC Devices
Apple and Google Pixel
Watch-NFC
Free From Barclays
NFC add on devices
Auto top up
Can use anywhere you see on
any POS with
Pre Load your Account
Eventually linked to you account
Working now
Example-My son School
Apple Watch
21. New Technology Provider Solution
The main Key Player
Apple Pay
Android Pay
(Old name Google Wallet)
Samsung Pay
+ Magnetic Strip Compatible
PayPal
All support Tokenization idea and
NFC framework.
Is more secure. Its tokenization method means retailers
never see your actual credit or debit card number, just a
virtual account number as a one off Token.
22. Apple Pay
Is igniting the Mobile Wallet Service
Working now
Has 12+ million users, supported by 90%
of banks in the US, and 70% in UK.
US, UK (HSBC, Barclays & Santander)
(And China V.Soon)
Also good news Android Pay!)
Combines
NFC with Touch ID fingerprint Tech
Difference between Android Pay
Uses Apple uses pre-existing Debit Cards
on PassBook (Apple Store)
(800+ Million cards)
Only on iPhone 6(and Above with NFC)
Andriod Pay to be on Almost all Android
(Linked to Google Play)
23. Android Pay
is Here!
Launched in US and in UK
this July 2016!
Benefiting from Apple Pay
Role out in US and UK
“Tap and Pay”
Built App in to Android M
(6+)
I am one of the first to test
Android Pay (tap and Pay) in
UK
AND IT WORKS!
(Pre Formal Launch)
Auto Launch
Virtual Credit Card
24. 4th generation
Online/
ePayment
The Big Idea!
A new breed of Push ePayment to
coming soon to POS Merchants.
Thanks to PSD2 coming soon.
“At checkout, the buyer can
pay automatically with their
OWN online banking service”
UK Banks to call it in “Zapp” as Concept
Been delayed (Launching Autumn 2016)
Google calls it calls it ”Tap and Pay”
25. JUST DROPPED: Google Testing
Hands Free Payment(Using Voice)
Could this be the future
of payment?
Google Testing Voice
Payment
Using a Combination of
Geo Location,
Bluetooth and Internet.
Not NFC!
NOW-Google HOME
(Or Amazon Alexa) To
Take over??
26. Google Wallet Pay Via Email
Now Support USD and UK Pound
What does this mean for 1 Billion Users?
27. A revolutions coming!
In “Your App” (One Click Payment)
Both Apple and Google to
support..
One-Click Buy Button in
(Any IOS or Android)
APPS
No longer one-click check
unique to Amazon !
28. Samsung Pay-Universal!
Samsung alternative
approach
Based on 80%+ of global
merchants are not NFC
ready
Emulate the
Magnetic Card! +
NFC
Uses "Magnetic Source
Transmission" technology,
or MST
Now in Korea and
US
Only on Samsung
S6(+)
29. Could Google(FaceBook/Apple)
become a Bank?
Google has already invested in..
Its own universal Google eWallet
Linked to user own Bank Account
Transfer Funds Via Gmail
Issuing its own Google Master Card
Google Buys Lending Club( IPO! )
Americas #1 Credit P2P marketplace
Rumours are suggesting Google (and FaceBook) could be looking
to buy a Bank (to get regulatory permissions) and link it to
User Google Profile, integrating eWallet into Android and chrome!
Provide P2P loans, Exchange and link to Ad Words
31. So What can we do
with the Technological
challenges facing us?
(A few practical suggestions)
32. What is one top thing Customers want
from our Mobile/Internet Services?
Convenience at Better Value!
Speed, Reliability, Security all flow on..
If you can really deliver this-
You will be successful……...
33. Example of Convenience
HSBC introduces “Faster Balances”
Once activated, simply swipe the App
home screen down to view the balance of
your chosen account(s)
- no need to log on
Integrated into your Mobile Banking App
Fast Balance can be turned on or off
quickly and easily
Master Card (Selfie & Blink!)
Password are such a Pain!
I always say “Less is More.
But do less, even better!”
34. Advice create: Create Userbility Labs
Invite our Focused Group users
to do the basic tasks on our
Product/Services
Use your Services on Customers
Now really observe in the Lab,
how easy it was for them!
Compare it with the Competition
products!
If we get this right (like Amazon
and Google) you will become a
great Bank of the future!
35. Whoever can effectively reach out to customers
with a better service will be a winner!
Most People Focus on
Internet Web Services
Mobile Based Services
But you also need Great
Back end Support to
make it work effectively!
36. Require more backend automated services
Use automated risk monitoring
Need improved CRM
Use CRM to Cross Sell services
Learn from Amazon
My Vision of CRM interaction online
Example: Maybe I want an Overdraft? But can I be
bothered?
We need improved CRM to better compete
Great Internet and Mobile services
Require great Back End support!
37. How to compete and improve our
services?
Advice: How to Achieve it?
We must have Customer Focused Groups in each key Department
Have a Great Development Team
Create User ability Labs
Be able to identify Project Priorities, based on Limited Resources
To get Best Customer Experience =
Implement our Ideas(from Cust Focus Groups) +
Competitors Review +User ability Labs
38. Advice: Have a clear define
Social Media Strategy
Decide on few Social Media you want to
focus on.
Domestic (Local Social Media)
International(FB, Twitter, Etc)
Need a special Team (Often part of PR)
Need an Excellent Monitoring tool
Few great Monitoring tools
We use Mention.com
Have a clear Reponses Policy!
Use this tool to monitor
Report on Competitors and your own
Services/Products to other Departments
39. Advice: Get involved with
FinTech Start-ups Corporate Vs Startup
culture
(Waged/Pension) Vs
Share/Stake Holder
Why take Risk ? Vs Must
Take a Risk
Big Over Heads Vs Min
Over Heads
Slow decision making VS
Quick decision making
Be an Angle or VC into
FinTech Startups
EG: Level39, Avatech,
Transferwise, Bahamta
40. Example: Startups
Pardis Park, Gov Initiative, and
Avatech/Accelerator are great examples.
ZarinPal (PayPal Copy, Easy Payment Gateway API)
DigiKala (Most Successful valued at US $300Mil+ )
& Bamilo (Both Amazon Copies)
Snapp and Tap30 (Uber Copies)
I love Unique Start-ups
Such as Bahamta.com
In Partnership with SEP
41. Few Technology that I think will
help you to create an
Omnichannel Presence in 2017!
Open up new opportunities for you!
Proximity, AR, BlockChain, Voice
42. This is BIG: Europe's PSD2
(Payment Service Directive 2)
Aim to open up Payments/Bank Accounts access to
Web Sites, other Banks, FinTech’s and 3r Parties
Via Standard European Wide API’s
43. This is BIG: Europe's PSD2 (Payment
Service Directive 2)
All Banks Open up Access
Using Standard API
Get Certified as a PISP
(Payment Initiation Service
Provider's). Such Amazon,
FinTech’s and Other Banks
44. AISP's (Account Information Service
Provider)
Or Get Certified as a
AISP's
Consolidate a customer’s
bank account details from
several different banks
Great Opportunity for
FinTech’s, Banks and
Tech Providers.
Such as GoCompear,
Consolidator FinTech’s,
Google,FB
45. Voice is the New Touch!
Just ask your Bank what you want!
Alexa-Amazon & Google Home
46. Mobile NG-Proximity Tech
Mobile NG-Proximity(0m-10m) is
going to be BIG
EG: Customized Adverts as you pass
by.
Supermarket Offers:
Know who are, what you like and
what time it is!
What does this mean for your Bank?
Detect who has come in!
Customized services in Branch!
Branch Manager is alerted
“Mr Ali has just walked in, go and Say
“Hello Mr Ali, We have not seen you
for 6 months. By the way your recent
Overdraft has been approved, and do
you know about our new VIP services!”
47. AR in Banking is it
coming your way?
AR your Card, Branch,
Publications
Google to Extend Street
View to show your
Items/services in your
store.
What could this mean
for Banks?
See your Manager?
Ask questions?
See what is on offer?
48. BlockChain-The Future!
What is BlockChain?
Is a open ledger of all transactions distributed
around the network.
9 of the world Biggest Bank starting to work on
using it..
Barclays, CS, Morgan Stanley etc..
Today Challenges
You need to trust single source (Your Bank) to
record transactions
BlockChain (Ultimate transparency)
Open Transparent Ledger everywhere, recorded by
Network
Defining who paid who at what time and for what!
Now you can confirm where the payment
came from and if the
funds belong to them.
Amazing Examples: Supermarket can now
check if supplier is really Organic? Or
Where did the payment come from was it
from Property sold, Stock sold, etc..
49. Your Mobile App is key to your Future!
For Retail Banking
Your Mobile
Platform will become
more important then
the Desktop!
Android is gaining a
gigantic global lead
According to
Wikipedia
51. Final Advice- For you and your
Banks
• Invest today in the Best Mobile Solutions
• Appoint/Invest in the Best Mobile/Internet Manager and
Developers in the Business
• Be an Investor/Mentor in Accelerators/Incubators for
Startup Finance-Tech companies(R&D on
• Value-R&D and potentially very rewarding for you & Bank
• Invest in Usability Focus before public release
Ultimately provide a Fantastic, Convenient and great
Value Banking Services for your customers.
The only path for long term success!