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  1. 1. April R. Thatcher 218 Darwin Street Van Wert, OH 45891 (419) 733-9165 Qualifications: Home/Auto Licensing Courses,Payroll Associate, Customer Service Training, Professional Phone Skills, Communication Skills, SpreadsheetApplications, Keyboard Typing at 75 WPM, QuickBooks, Word Perfect, Microsoft Word, Microsoft Excel, Proofreading, Balancing ofCompany Checkbook, Bookkeeping, Data Entry, Key Punch/10 Key, PC Fuel, TMW, A/P, Collections, Freight/Accounting Software X5 (XCalibur ver .5), Peachtree Accounting Software, Agency Data Systems, Mainframe, EDI Billing Software, EFS, and STNA/Home Health Associate. Education: 2013 STNA Training; Vancrest Nursing Home 2008-2009 Hondros College; Property & Casualty Courses; P&CInsurance License 1992-1994 Office Technology, Vantage Vocational School 1990-1992 General Business; Record Keeping; Accounting 1,CrestviewLocal Schools 1999-2000 Customer Service Training; Phone Skills, Convergys Corporation/Coastal Carolina Community College; Certificate ofCompletion Experience: April 2014-Present GLM Transport, Rockford, OH: Customer Service/Dispatch.Set and maintain appointments, book and complete loads, set up and contact newand current customers.Dispatch drivers, EDIbilling entry, track trailers and drivers, remain in contact with brokers regarding appt times, and detentions, and answer phones. March 2015-August 2015 Wapakoneta Manor, Wapakoneta, OH: STNA.Provide care to residents, such as bathing, toileting, and assisting them. August 2013-April 2014 VanCrest Nursing Home,Van Wert, OH: STNA. Provide care to residents, such as bathing, toileting, and assisting them. August 2013-August 2013 Aspire Home Health Services, Wapakoneta, OH: HHA. Provide care to patients in their homes,such as cleaning, bathing, toileting, assisting, cooking and providing company. April 2011-August 2013 GLM Transport, Van Wert, OH: Dispatch/Accounting/Billing/Customer Service. Assist dispatchers,book and close out loads, dispatch drivers, and look up directions.Apply payables in QuickBooks, run reports, and verify statements. Assist billing and payroll-cover for them both when they are gone (ie: prepare and cut payroll, bill customers via invoices). Answer phones, filing, enter shop invoices into Excel,track trailers and make report each week. EDI billing daily for one our customers,and EFS transactions/entries, organize driver files after the interviewing process; update our system and files with newdriver information. Collections.
  2. 2. July 2008-April 2011 American Family Insurance, Van Wert, OH: Licensed Staff/CSR. Administer quotes for personal lines, handle billing inquiries, apply premium payments, enter newclient applications, and assist Agent, collection calls, and filing. Feb 2008-July 2008 Childcare Provider, Mendon,OH: Provided childcare in my home to children of various ages. Also CPR Courses. Nov 2007-Feb 2008 TSM Logistics, Rockford, OH: A/R, A/P, maintain accounting records, clerical duties,and collection calls. Sep 2007-Nov 2007 GKN Freight Services, Van Wert, OH: Finance Department,entered newpartners/customers, credit memo’s, apply cash, journal entries,ran various reports, posted batches,proofread, minimal A/R & A/P, nominal ledgers,and sending/logging W9/1099’s. Jan 2006-Aug 2007 Trac, Inc., Van Wert, OH: Payroll Associate. Collect and compute payroll information for 160 employees in the Ohio and Wisconsin terminals, A/P, data entry, maintain payroll spreadsheets and calculations, collection calls, customer service,entering and tracking fuel mileage, billing, bills oflading, and timecards. Sep 2005-Nov 2005 Knapke LawOffices, Celina, OH: Part Time Reception Answer phones; prepare mortgage closings,deed preparations, data entry, and assisting attorneys. Jan 2005-Sept 2005 Tuway American Group, Rockford, OH: Machine Operator Operated a machine that sews the bottom material for the beginning stages ofthe mop making process, inspected material, bar-tacking, shipping, and assisting other lines. Jul 2004-Dec 2004 LakeviewFarms, Delphos, OH:Machine Operator Operated a machine that produced raw material that was then baked, cooled, and sleeved. Also responsible for supervising persons on my line, and assisting other lines. Feb 2004-Jul 2004 Homemaker Jul 2000-Feb 2004 Integrity Global Marketing,Canton, OH: Administrative Assistant/Customer Service Representative Data entry, letter writing, filing, faxing, entering, and maintaining purchase orders. As well as, inventory and building and maintaining databases. I began and invoiced sales orders for finished product in MAS200. I also investigated, filed, and maintained charge-backs for credit card orders. I also proofread for our graphics department. As well as,authorize credits, contact customers,send orders to our fulfillment center, and maintain contact and customer relations with fulfillment center, various accounting duties, various shipping duties including FedEx, UPS shipments.Downloaded orders from our Yahoo Store, uploaded orders from an outside location to our location in house, and maintained price lists for product. I also built and maintained product databases as well as assigned new product and sleeve numbers to our products, and logged each item. I maintained log files for VHS, DVD, and Beta Masters. I also answered emails from customers concerning our product and resolving any issues that arose with our product.
  3. 3. Achievements: 2013-Pres Becoming an STNA & keeping my license 2009-2011 Independent Avon Representative-Dist. 4173 2008-2011 Licensed Insurance Agent 2005-2006 Troop Leader for Troop # 530, Rockford, OH 2004-2005 Assistant Daisy Leader for Troop #677,Rockford, OH 1993-1994 Business Professionals ofAmerica, Former Member 1992-1993 Office Technology Class, Former Secretary 1992-1993 Junior Achievement, Top Sales in my company Work History has various recognitions and praises for Customer Service Abilities as well as, recognizing and applying my own abilities and lessons to my career.