Your success is highly dependent upon how well you communicate with your colleagues, your customers and your providers. Effective communication helps you reduce conflict and confusion while increasing motivation and productivity. No matter your age or title, communication is a timeless skill to practice and hone. Leveraging decades of training and managerial experience within device companies and his role as a professor, G. Bryan Cornwall provided the practical steps that you must take to become an excellent communicator.
8. Effective Communication
(for Work and Relationships)
1. Engaged Listening
2. Nonverbal Communication
3. Managing Stress in the Moment
4. Asserting Yourself in a Respectful Way
https://www.helpguide.org/articles/relationships-communication/effective-
communication.htm/
9. Mastering the
Basics of Communication
1. Learn to Listen
2. Know Your Audience
3. Organize and Structure Your Message
4. Pay Attention to Your Non-Verbal Skills
5. Communicating is Connecting
https://www.extension.harvard.edu/professional-development/blog/mastering-
basics-communication
10. 5 Habits of Highly
Effective Communicators
1. Mind the Say/Do Gap
2. Make the Complex Simple
3. Find Your Own Voice
4. Be Visible
5. Listen with Your Eyes as Well as Your Ears
https://www.forbes.com/sites/susantardanico/2012/11/29/5-habits-of-highly-
effective-communicators/#25560c7b19b6
11. 14 Ways to Improve Your
Communication Skills
8. Record important presentations
for posterity
9. Master the art of timing
10. Get comfortable speaking
extemporaneously
11. Get to know your audience
12. Add novelty to improve
audience retention
13. Focus on earning respect
instead of laughs
14. Be a listener
https://www.entrepreneur.com/article/300466
1. Learn the basics of nonverbal
communication
2. You have to over-communicate
just to communicate
3. Avoid relying on visual aids
4. Ask for honest feedback
5. Engage the audience
in discussion
6. Start and end with key points
7. Use the Purpose, Importance,
Preview
12. 7 Habits of Highly Effective People
https://www.franklincovey.com/the-7-habits.html
http://www.brevedy.com/7-habits-3-minutes-video/
13. 7 Habits of Highly Effective People:
The Maturity Continuum
14. 7 Habits of Highly Effective People:
Managing Yourself…
“Inside out” means to start first with the self;
even more fundamentally, to start with the
most inside part of self—with your paradigms,
your character, and your motives.
—Stephen R. Covey
15. 7 Habits of Highly Effective People:
Habit 5: Seek First to Understand…
16. Listening Exercise #1
• Get with a partner; Decide who is partner
A and who is Partner B
• For 3 minutes, share a story about your work: what
you do, a project you are working on. The other
partner will have an evaluation form.
• Reverse roles (another 3 minutes)
17.
18.
19. 7 Habits of Highly Effective People:
Habit 5: Seek First to Understand…
Management is paid to solve problems and make
decisions; that’s why we have such a tendency to
rush in, to fix things. But we often fail to take the
time to diagnose—to really, deeply understand
the problem first. The highly effective individual
seeks first to understand, then to be understood.
—Stephen R. Covey
20. Use Empathic Listening
• You are in a conflict situation
and emotion is high.
• Customers talk about their needs,
concerns, or issues.
• You are gathering input needed to solve a
problem or make a decision.
• You are in negotiations with someone.
• You are giving feedback.
21. Empathic Listening: DON’Ts
Judge
• “I couldn’t agree more!”
• “Are you out of your mind?”
Probe
• “Where did you get that idea?”
• “So you want to quit, is that it?”
Advise
• “When I was in that situation…”
• “You oughta…”
22. Empathic Listening: DOs
Reflect Content
• “So you are saying…”
• “Is this what I understood you to say?”
Reflect Feeling
• “It sounds like you are frustrated about…”
• “You appear really upset about this…”
23. Empathic Listening Exercise #2
1. Select a real-life challenge you are currently
struggling with. You will have 3 minutes to
explain this challenge to your partner.
2. Identify three or four key points you would
like to make about this challenge.
24. Empathic Listening Exercise #2
• Partner A: Explain your challenge to
your partner (3 minutes).
• Partner B: Assume the role of the Listener
—a model of Empathic Listening.
• Reverse roles when you’re done (3 minutes).
25. 1. Listening
2. Empathy
3. Healing
4. Awareness
5. Persuasion
6. Conceptualization
7. Foresight
8. Stewardship
9. Commitment to Growth of People
10. Building Community
Servant Leadership
Robert K. Greenleaf
(1904-1990)
26. The 13 Behaviors of High-Trust Leaders
1. Talk Straight
2. Demonstrate
Respect
3. Create
Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice
Accountability
11. Listen First
12. Keep Commitments
13. Extend Trust
Relationship Trust
29. SUMMARY
• Self
• Strengths
• Your Mission
• 7 Habits: Begin with the End in Mind – or – Living Forward
• Goals
• Focus & Execution
• Trust
• Balance Wheel
• Work (Business/Career), Finances, Health, Family, Spiritual, Contribution
• Time Management
• Financial Management
• Relationships
• Teams
• Society
