1. April R. Andrew
13985 SW Allen Blvd #5 Beaverton, OR 97005
april_andrew@hotmail.com
Cell: (503) 899-8639
Dedicated Healthcare Professional with extensive experience in all Epic Modules, with specialized
focus on Physician and Staff training. Commitment to highest level of service excellence,
leadership and building collaborative relationships with team members.
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Areas of Expertise
Epic Go-Live Support (All Modules) Customer Service Call Center Experience
LEAN Process Improvement ICD-9 & ICD-10 Coding Meaningful Use Protocols
Data Courier Certified Physician/Staff Training Optimization & Workflow
Curriculum Design Epic Classroom Training Epic Build Changes
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Professional Experience
Epic Support Desk Analyst/Clinical Informatics-Providence Health & Services, Beaverton, OR ▪
April 2015-Present
 Provide remote support for Physicians and Staff with Epic training and workflows for all five
Providence Health & Services regions including Oregon, California, Washington, Montana and
Alaska; in addition to Community Connect facilities.
 Assist with new Epic implementations and major upgrades or changes.
 Data Courier SER updates and build changes for user profiles within Epic.
 Assist with training and education for onboarding of new employees to Epic Support Desk..
 Coordinate with other analyst and build teams to ensure all staff are able to perform necessary
job workflows within Epic, for all specialties.
 Responsible for ensuring all Physicians and staff are educated about meeting proper HIPPA and
meaningful use protocols.
 Create and Implement Epic education and training materials for team members and present
through classroom trainings and education sessions.
 Attend weekly meetings with the Epic Inpatient Curriculum Design analysts to assist with the
creation and editing of training materials for new Physicians and Staff.
Epic Go-Live Consultant–Independent Contractor, Various Hospitals and Clinics throughout the
United States▪ November 2012– April 2015
Hospitals and Clinics Supported: Providence Health & Services (Portland, OR); Memorial
Regional Hospital (Ft. Lauderdale, FL); Reading Hospital Children’s Center (Reading, PA);
Asante Three Rivers Medical Center (Grants Pass, OR); Duke Medical Center (Durham, NC);
Peace Health Medical (Bellingham/Vancouver, WA & Ketchikan, AK); St. Lukes Hospital (
Houston, TX); UNC (Durham, NC); Novant Health (Winston-Salem, NC); Allegheny Health
(Pittsburgh, PA).
 Successful implementations of Epic Ambulatory 2010, 2012 and 2014.

2.  Provide at the elbow Epic support and training for Physicians and Staff.
 Responsible for ensuring proper HIPPA and Meaningful Use Protocols are met.
 Attend regular meetings with leadership and support staff to address any implementation or build
issues that that may need to be addressed and resolved.
 Coordinate with analysts and builders to ensure all staff are able to perform necessary workflow
with ease.
 Work collaboratively with clinical management to ensure staff is being trained properly and LEAN
protocols are being met.
 Intense focus on troubleshooting Epic workflows and break/fix issues throughout every single
module and specialty to ensure all users are able to complete their jobs with ease
 Epic Go-Live support and implementation in a variety of clinical settings with various builds and
workflows.
Patient Relations Representative–Providence Health & Services, Portland, OR▪ January
2012– November 2012
 Registration, scheduling and appointment check in.
 Call center support handling up to 120 calls per day.
 Epic Cadence/Prelude Go-Live call center and front desk support.
 Complaint handling and resolution.
 Worked collaboratively with clinic staff and physicians to provide exceptional patient care.
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Education and Training
Bachelors of Science– Portland State University, Portland, OR ▪ 2011
Training
Epic Ambulatory & Cadence/Prelude Credentialing. LEAN Process Improvement and HIPPA
Education courses. Data Courier Certified.
 References available upon request.