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How to use Agile for product
road-mapping and
be successful at it ?




                                        Anupam Kundu
                  © ThoughtWorks 2010       1
Session Goal




                   Who is a                How Agile
Business           Product               helps Product
Fundamentals       Owner?                   Owner?




Agile planning
  primer for     The Story So
Product Owner        Far...                  Q&A



                   © ThoughtWorks 2010        2
Session Goal




High-performing
agile teams need
right direction and director
to build
successful products



                   © ThoughtWorks 2010   3
Business
 Fundamentals




What do I
want?
                © ThoughtWorks 2010   4
Business
 Fundamentals




What do I need
to get it?
                © ThoughtWorks 2010   5
Business
 Fundamentals




How will I
get there?
                © ThoughtWorks 2010   6
Business
 Fundamentals




The most important question is

WHAT WE BUILD
    not
   HOW WE BUILD

                    © ThoughtWorks 2010   7
Business
Fundamentals




               © ThoughtWorks 2010   8
Who is a Product
    Owner?



…who makes                                             Engineering &
                                                       Development
decisions about
what the product
should do while                                          Product
                                                       Management
taking into account
what people who                           Operations
                                              &
                                                                    Marketing &
                                                                       Sales
make buying                                Support

decisions actually
want...

Jeff Patton
                    © ThoughtWorks 2010                 9
Who is a Product
     Owner?



•Subject Matter Expert                       •Business Advocate
   – Understand the domain well                     – Understand the needs of the
      enough to envision a product                    organization paying for the software
                                                      and selects a mix of features that
                                                      cater to their goals

•End-User Advocate                           •Communicator
   – Describe the product with                      – Capable of communicating vision and
      understanding of users and                      intent to the team and the
      use, and a product that best                    stakeholders alike
      serves both

•Customer Advocate                           •Decision Maker
   – Understand the needs of the                    – Given a variety of conflicting goals
      business buying the product                     and opinions be the final logical
      and select a mix of features                    decision maker about what goes into
      valuable to the customer                        a release
                                     © ThoughtWorks 2010          10
Who is a Product
   Owner?


…high-performing class of “product-centric” development teams that
characteristically support their company’s value chain, partner with both
their customers and business stakeholders, and own the business results
that their software delivers… Forrester Research on Product Centric Development




                                   © ThoughtWorks 2010   11
{ pause }




  © ThoughtWorks 2010   12
How Agile helps
Product Owner?




                  © ThoughtWorks 2010   13
How Agile helps
Product Owner?




   Source: State of Agile Development: 3rd Annual Survey, Version One


                                      © ThoughtWorks 2010      14
Agile planning primer
 for Product Owner




                        © ThoughtWorks 2010   15
Portfolio
                             Division level                     Strategy
                             objectives and goals
                                                                Product roadmap and
     Agile planning primer   Prioritized product                business strategy
      for Product Owner      road map



                                                                     Release
                                                                     What business
Product                                                              objectives will each
Business objectives                                                  release achieve?
fulfilled by the product
                                                                     What capabilities
Product Vision                                                       will the release
Product life cycle                                                   offer?
                                                                     Release plan

Sprint Planning                                                      Daily story
What stories must
                                                                     backlog
be included in the                                                   Story Details
sprint to achieve
                                                                     Acceptance
release objectives?
                                                                     Tests
Iteration Plan
Sprint
velocity/capacity
                                     © ThoughtWorks 2010   16
Agile planning primer
   for Product Owner
                                                        Product Manager –
                                                        Scrum Team
Product                   Strategy                      -Constant   interaction
Manager –
Business                                                -Faster rate of
                          Portfolio                     communication
Sponsor
Stakeholders                                            -Focus on efficiency,
- Business                                              delivery, quick releases
priorities,               Product
- Strategy
                          Release
-Legal obligations
- relatively slower        Sprint
progress of
communication

                           Daily




                             © ThoughtWorks 2010   17
{ Do I still have your attention?! }


Case Studies published

•http://www.thoughtworks.com/simon-schuster
•http://www.agilejournal.com/articles/columns/column-articles/2650-product-road-mapping-
using-agile-principles




                                        © ThoughtWorks 2010      18
The Story So Far...



Business Domain : Publishing and Media
   – re-engineer a 15 year old consumer facing site with cutting edge
      technologies and social networking tools
   – rich experience for authors and readers with multimedia, editorial and crowd
      sourced comments and reviews, content aggregation from the web and
      content syndication to multiple channel partners
Beta Site Launched in 5 months
   – considered a big success
   – digital division product team earns kudos and respect across the organization

Product owner overwhelmed
   – new products planned by the digital division
   – new project requests from stakeholders across the company
   – continuous maintenance and upgrade of the existing site
   – hard to plan for new products and enhancements while dealing with
     maintenance
   – frustrations follows soon    © ThoughtWorks 2010   19
Now how do I
                maintain this site
                and also attend to
                    all these
                  enhancement
                   requests….




© ThoughtWorks 2010              20
lets ask                                                         how the h*** do I
everyone to                                                          manage this?
                           well, its not working
work more
                               for at all as I
                                expected…




              •Need help with product backlog maintenance

              •Team needs to understand the roadmap and what they are working on

              •Build up trust with the stakeholders in terms of prioritization of work
              requests

              • Build social connection and transparency across the teams

              •More predictability of delivery, releases

              •Sustainable pace
© ThoughtWorks 2010   22
© ThoughtWorks 2010   23
The Story So Far...


•What is the business value for the product?
•Is the new feature considered a legal obligation for the market?

•Does the new product provide a distinct competitive advantage in the marketplace?

•How much can the proposed product leverage the newly created infrastructure?

•Which product can help launch or promote new or emerging lines of business?
•Will the new product allow the stakeholders to reach and exploit new marketing geographies?

•How much will it cost to launch the new product?

•Is there a need to build follow-up modules to the product?

•Is this a new product a catch-up with rest of the players in the market?

•Can we quickly identify multiple small tasks and create a product of value for the internal web
/ content admin team?


                                           © ThoughtWorks 2010        24
The Story So Far...




 identification          prioritization    exploration         confirmation




Identification

    – business and technology stakeholders brainstorm new products,
      features and ideas along with the product owner
    – (ranked) product roadmap with high level business visions and goals
      outlined for the highest priority projects and features
    – mainly product owners ( & business analysts) and business
      stakeholders                   © ThoughtWorks 2010   25
The Story So Far...




 identification          prioritization                    exploration        confirmation




Prioritization

    –   discuss current state of product backlog with the team
    –   identify initial risks and assumptions from prioritized products
    –   order of magnitude estimates for the prioritized products
    –   product owners ( & business analysts), scrum master, dev team

                                          © ThoughtWorks 2010            26
The Story So Far...




 identification          prioritization                    exploration        confirmation




Exploration

    –   spike technology integration touch points
    –   granular estimates
    –   draft release plan of priority products
    –   dev team, scrum master, product owners ( & business analysts)

                                          © ThoughtWorks 2010            27
The Story So Far...




 identification          prioritization                    exploration        confirmation




Confirmation

    –   decision to go or no-go
    –   put products into hibernation or kill them
    –   refine release timelines and schedules
    –   product owners ( & business analysts), business stakeholders and
        scrum master
                                          © ThoughtWorks 2010            28
The Story So Far...




                      © ThoughtWorks 2010   29
The Story So Far...


Extend the bandwidth of the product owner
   – Add a dedicated Business Analyst to work as PO proxy for couple of projects
   – Introduce other POs in the mix with the concept of an UBER PO having the
      final call on sprint priorities
   – Moved to 2 weeks sprint (instead of weekly sprints)

Manage the backlogs
   – Reduce three backlogs to two
   – One backlog for high value new projects and key features
   – Second backlog of all low priority bugs and enhancements to the current site

Adopt Agile Principles to road-mapping process
   – The roadmap document is declared as a live document constantly prioritized
      based on feedback from stakeholders and agile team every sprint
   – Greater visibility to the project team beyond the release scope by introducing
      a feedback oriented collaborative approach


                                    © ThoughtWorks 2010    30
The Story So Far...



Productivity Improvement: team output




           January            April     August   December


               New Products

               Maintenance
Business goals improvement
                          – Approx number of products added to roadmap / year:
                             74
The Story So Far...
                          – Approx number of products delivered / year: 26
                          – 2 NEW products every month!

                                                     New Products - Roadmap Success

                            Count of New Products Added to Roadmap             Count of New Product Launched

20                                                                                                                   8.00

18
                                                                                                                     7.00

16
                                                                                                                     6.00
14

                                                                                                                     5.00
12

10                                                                                                                   4.00

8
                                                                                                                     3.00

6
                                                                                                                     2.00
4

                                                                                                                     1.00
2

                                                                                                                     0.00
      Jan      Feb    Mar       Apr       May       Jun        Jul       Aug   Sep       Oct        Nov        Dec


                                                       © ThoughtWorks 2010                 32
The Story So Far...   1. All product owners are equal but
                         some POs are more equal than
                         others – think of the ϋber PO

                      2. Rapid portfolio management gives
                         ability to change roadmap
                         direction every sprint

                      3. Providing visibility into the
                         roadmap increases trust and
                         accountability within the
                         stakeholders

                      4. Cross pollination of ideas (during
                         road-mapping ) as the agile team
                         gets involved

                      5. Early and frequent collaboration is
                         a risk mitigation tactic
                        © ThoughtWorks 2010   33
Q&A




      © ThoughtWorks 2010   34
References
1.    http://www.infoq.com/minibooks/scrum-xp-from-the-trenches
2.    http://www.scrumalliance.org/
3.    http://agilemanifesto.org/
4.    http://www.implementingscrum.com
5.    www.mountaingoat.com – Mike Cohn
6.    www.agileproductdesign.com – Jeff Patton
7.    http://www.agilejournal.com/articles/columns/articles/415-the-agile-pyramid-
      aligning-the-corporate-strategy-with-agility – Joe Krebs
8.    http://www.agilejournal.com/articles/columns/column-articles/2650-product-
      road-mapping-using-agile-principles
9.    http://www.agilejournal.com/articles/columns/column-articles/2806-project-
      portfolio-decisionsdecisions-for-now
10.   Agile Development: Mainstream Adoption Has Changed Agility – Jan, 2010
      Forrester Research
11.   Product-Centric Development Is A Hot New Trend – Dec, 2009 Forrester
      Research
12.   Design Comics
13.   Microsoft Office ClipArt
14.   All beloved ThoughtWorkers

                                     © ThoughtWorks 2010    35
About the Speaker
Anupam Kundu
Lead Consultant, ThoughtWorks
ak@thoughtworks.com
kundu.anupam@gmail.com




•agile project management
•agile coaching for product owners
•global software delivery expertise


•12+ years experience
•Developer, Business Analyst, Architect,
Offshore Coordinator, Project Manager, Pre sales,
Account Management
•Author




                                      © ThoughtWorks 2010   36

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How to use agile for roadmapping and be successful at it

  • 1. How to use Agile for product road-mapping and be successful at it ? Anupam Kundu © ThoughtWorks 2010 1
  • 2. Session Goal Who is a How Agile Business Product helps Product Fundamentals Owner? Owner? Agile planning primer for The Story So Product Owner Far... Q&A © ThoughtWorks 2010 2
  • 3. Session Goal High-performing agile teams need right direction and director to build successful products © ThoughtWorks 2010 3
  • 4. Business Fundamentals What do I want? © ThoughtWorks 2010 4
  • 5. Business Fundamentals What do I need to get it? © ThoughtWorks 2010 5
  • 6. Business Fundamentals How will I get there? © ThoughtWorks 2010 6
  • 7. Business Fundamentals The most important question is WHAT WE BUILD not HOW WE BUILD © ThoughtWorks 2010 7
  • 8. Business Fundamentals © ThoughtWorks 2010 8
  • 9. Who is a Product Owner? …who makes Engineering & Development decisions about what the product should do while Product Management taking into account what people who Operations & Marketing & Sales make buying Support decisions actually want... Jeff Patton © ThoughtWorks 2010 9
  • 10. Who is a Product Owner? •Subject Matter Expert •Business Advocate – Understand the domain well – Understand the needs of the enough to envision a product organization paying for the software and selects a mix of features that cater to their goals •End-User Advocate •Communicator – Describe the product with – Capable of communicating vision and understanding of users and intent to the team and the use, and a product that best stakeholders alike serves both •Customer Advocate •Decision Maker – Understand the needs of the – Given a variety of conflicting goals business buying the product and opinions be the final logical and select a mix of features decision maker about what goes into valuable to the customer a release © ThoughtWorks 2010 10
  • 11. Who is a Product Owner? …high-performing class of “product-centric” development teams that characteristically support their company’s value chain, partner with both their customers and business stakeholders, and own the business results that their software delivers… Forrester Research on Product Centric Development © ThoughtWorks 2010 11
  • 12. { pause } © ThoughtWorks 2010 12
  • 13. How Agile helps Product Owner? © ThoughtWorks 2010 13
  • 14. How Agile helps Product Owner? Source: State of Agile Development: 3rd Annual Survey, Version One © ThoughtWorks 2010 14
  • 15. Agile planning primer for Product Owner © ThoughtWorks 2010 15
  • 16. Portfolio Division level Strategy objectives and goals Product roadmap and Agile planning primer Prioritized product business strategy for Product Owner road map Release What business Product objectives will each Business objectives release achieve? fulfilled by the product What capabilities Product Vision will the release Product life cycle offer? Release plan Sprint Planning Daily story What stories must backlog be included in the Story Details sprint to achieve Acceptance release objectives? Tests Iteration Plan Sprint velocity/capacity © ThoughtWorks 2010 16
  • 17. Agile planning primer for Product Owner Product Manager – Scrum Team Product Strategy -Constant interaction Manager – Business -Faster rate of Portfolio communication Sponsor Stakeholders -Focus on efficiency, - Business delivery, quick releases priorities, Product - Strategy Release -Legal obligations - relatively slower Sprint progress of communication Daily © ThoughtWorks 2010 17
  • 18. { Do I still have your attention?! } Case Studies published •http://www.thoughtworks.com/simon-schuster •http://www.agilejournal.com/articles/columns/column-articles/2650-product-road-mapping- using-agile-principles © ThoughtWorks 2010 18
  • 19. The Story So Far... Business Domain : Publishing and Media – re-engineer a 15 year old consumer facing site with cutting edge technologies and social networking tools – rich experience for authors and readers with multimedia, editorial and crowd sourced comments and reviews, content aggregation from the web and content syndication to multiple channel partners Beta Site Launched in 5 months – considered a big success – digital division product team earns kudos and respect across the organization Product owner overwhelmed – new products planned by the digital division – new project requests from stakeholders across the company – continuous maintenance and upgrade of the existing site – hard to plan for new products and enhancements while dealing with maintenance – frustrations follows soon © ThoughtWorks 2010 19
  • 20. Now how do I maintain this site and also attend to all these enhancement requests…. © ThoughtWorks 2010 20
  • 21. lets ask how the h*** do I everyone to manage this? well, its not working work more for at all as I expected… •Need help with product backlog maintenance •Team needs to understand the roadmap and what they are working on •Build up trust with the stakeholders in terms of prioritization of work requests • Build social connection and transparency across the teams •More predictability of delivery, releases •Sustainable pace
  • 24. The Story So Far... •What is the business value for the product? •Is the new feature considered a legal obligation for the market? •Does the new product provide a distinct competitive advantage in the marketplace? •How much can the proposed product leverage the newly created infrastructure? •Which product can help launch or promote new or emerging lines of business? •Will the new product allow the stakeholders to reach and exploit new marketing geographies? •How much will it cost to launch the new product? •Is there a need to build follow-up modules to the product? •Is this a new product a catch-up with rest of the players in the market? •Can we quickly identify multiple small tasks and create a product of value for the internal web / content admin team? © ThoughtWorks 2010 24
  • 25. The Story So Far... identification prioritization exploration confirmation Identification – business and technology stakeholders brainstorm new products, features and ideas along with the product owner – (ranked) product roadmap with high level business visions and goals outlined for the highest priority projects and features – mainly product owners ( & business analysts) and business stakeholders © ThoughtWorks 2010 25
  • 26. The Story So Far... identification prioritization exploration confirmation Prioritization – discuss current state of product backlog with the team – identify initial risks and assumptions from prioritized products – order of magnitude estimates for the prioritized products – product owners ( & business analysts), scrum master, dev team © ThoughtWorks 2010 26
  • 27. The Story So Far... identification prioritization exploration confirmation Exploration – spike technology integration touch points – granular estimates – draft release plan of priority products – dev team, scrum master, product owners ( & business analysts) © ThoughtWorks 2010 27
  • 28. The Story So Far... identification prioritization exploration confirmation Confirmation – decision to go or no-go – put products into hibernation or kill them – refine release timelines and schedules – product owners ( & business analysts), business stakeholders and scrum master © ThoughtWorks 2010 28
  • 29. The Story So Far... © ThoughtWorks 2010 29
  • 30. The Story So Far... Extend the bandwidth of the product owner – Add a dedicated Business Analyst to work as PO proxy for couple of projects – Introduce other POs in the mix with the concept of an UBER PO having the final call on sprint priorities – Moved to 2 weeks sprint (instead of weekly sprints) Manage the backlogs – Reduce three backlogs to two – One backlog for high value new projects and key features – Second backlog of all low priority bugs and enhancements to the current site Adopt Agile Principles to road-mapping process – The roadmap document is declared as a live document constantly prioritized based on feedback from stakeholders and agile team every sprint – Greater visibility to the project team beyond the release scope by introducing a feedback oriented collaborative approach © ThoughtWorks 2010 30
  • 31. The Story So Far... Productivity Improvement: team output January April August December New Products Maintenance
  • 32. Business goals improvement – Approx number of products added to roadmap / year: 74 The Story So Far... – Approx number of products delivered / year: 26 – 2 NEW products every month! New Products - Roadmap Success Count of New Products Added to Roadmap Count of New Product Launched 20 8.00 18 7.00 16 6.00 14 5.00 12 10 4.00 8 3.00 6 2.00 4 1.00 2 0.00 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec © ThoughtWorks 2010 32
  • 33. The Story So Far... 1. All product owners are equal but some POs are more equal than others – think of the ϋber PO 2. Rapid portfolio management gives ability to change roadmap direction every sprint 3. Providing visibility into the roadmap increases trust and accountability within the stakeholders 4. Cross pollination of ideas (during road-mapping ) as the agile team gets involved 5. Early and frequent collaboration is a risk mitigation tactic © ThoughtWorks 2010 33
  • 34. Q&A © ThoughtWorks 2010 34
  • 35. References 1. http://www.infoq.com/minibooks/scrum-xp-from-the-trenches 2. http://www.scrumalliance.org/ 3. http://agilemanifesto.org/ 4. http://www.implementingscrum.com 5. www.mountaingoat.com – Mike Cohn 6. www.agileproductdesign.com – Jeff Patton 7. http://www.agilejournal.com/articles/columns/articles/415-the-agile-pyramid- aligning-the-corporate-strategy-with-agility – Joe Krebs 8. http://www.agilejournal.com/articles/columns/column-articles/2650-product- road-mapping-using-agile-principles 9. http://www.agilejournal.com/articles/columns/column-articles/2806-project- portfolio-decisionsdecisions-for-now 10. Agile Development: Mainstream Adoption Has Changed Agility – Jan, 2010 Forrester Research 11. Product-Centric Development Is A Hot New Trend – Dec, 2009 Forrester Research 12. Design Comics 13. Microsoft Office ClipArt 14. All beloved ThoughtWorkers © ThoughtWorks 2010 35
  • 36. About the Speaker Anupam Kundu Lead Consultant, ThoughtWorks ak@thoughtworks.com kundu.anupam@gmail.com •agile project management •agile coaching for product owners •global software delivery expertise •12+ years experience •Developer, Business Analyst, Architect, Offshore Coordinator, Project Manager, Pre sales, Account Management •Author © ThoughtWorks 2010 36