1. Anthony J. Willie
6 Buttonball Drive
Sandy Hook, Connecticut 06482
(203) 240-1106
AnthonyJWillie@yahoo.com
Senior Systems Administrator
Highly motivated technical support professional with 8 years of experience in a fast-paced team environment. Excellent communication skills,
negotiating and problem solve quickly, accurately, and efficiently. Capable of multitasking to achieve individual and team goals. Dedicated to
quality and excellence. Proficient in:
Microsoft Windows OS Microsoft Suite SQL
Crystal Reports Novell Service Now
Remedy Active Directory Lync
Microsoft Exchange SharePoint Microsoft Outlook
Areas of Expertise
Troubleshooting & Technical Support | Policies & Procedures | System and Network Administration | Project Management
Security Procedures | User Training & Support | Team Leadership
Professional Experience
Senior Systems Administrator 2008-Present
Webster Bank, Bristol, CT
• Responsible for reviewing, inputting and tracking the network, application and system access forms while meeting all SOX
requirements, using the Service Now ticketing system
• Collaboratively and intensively working with the Security and Audit departments to create, maintain and administrate user accounts
and system configurations on a vast array of applications (creating and administering applications through Active Directory, Microsoft
Exchange and Novell ConsoleOne)
• Maintaining the department’s SLAs for all change, incident and service requests which include new hires, terminations, transfers,
modifications, break/fix and escalations
• Developing, updating and uploading departmental procedures to the department’s SharePoint in order to ensure all company security
standards are withheld on a daily basis
• Creating monthly user reports for each application and maintaining a central database for reference of each user’s access and
security levels
• Running monthly audits of the teams’ tickets to ensure consistency and making sure all employees are operating within the standards
of compliance
• Working with both internal programmers and external vendors to learn processes for new proprietary and packaged software as well
as training other employees
• Taking lead and providing support for assigned projects, documentation and procedural updates
Complex/Wireless Billing Analyst 2006-2008
TnT Expense Management, Sandy Hook, CT
• Analyzed and audited various complex and wireless telecommunication vendor invoices to ensure accuracy
• Loaded billing data into proprietary software for large bills in order to analyze using SQL

2. • Prepared monthly recommendations and ran full monthly audits for each account
• Ran regular optimization analyses on agreed upon frequency for each client
• Scheduled regular calls with each carrier on issues and activities for each assigned account
• Opened claims, followed up with carriers for resolution and kept work queue up to date
Help Desk/Tech Support Summer 2005
Webster Bank, Bristol, CT
• Answered service calls and created tickets from the department e-mail using the DK ticketing system
• Reset passwords in over 60 applications along with assisting users in level I support issues (including remotely accessing users’
computers in order to manually fix an issue)
• Escalate non-level I service calls to the appropriate department in order to have the issue resolved in a timely manner
• Followed up with users to ensure the problem has been resolved
Education
Western Connecticut State University, Danbury, CT, Bachelor of Science, Degree
Sacred Heart University, Fairfield, CT, Masters of Science, In Progress