Annia L. Devereaux has over 10 years of experience in human resources, business administration, training, and staff recruiting. She holds a Master's degree in human resources and a Bachelor's degree in business administration. Her experience includes managing patient financial accounts, analyzing credit card data to make recommendations, recruiting and training sales teams, and overseeing business operations and staff training.

1. Annia L. Devereaux
12991 NW 1st St. #204 • Pembroke Pines, FL 33028 • anniald@yahoo.com • 678.462.2022
Target Job: Management
Human Resources • Business Administration • Training • Staff Recruiting
Driven to SucceedX
SUMMARY OF QUALIFICATIONS
• Master’s degree in human resources and bachelor’s in business for solid knowledge of personnel
management practices including training and development, staffing, employment law, operations
management, strategic planning, and resource management.
• More than 10 years work history with proven capabilities in screening candidates, recruiting,
building winning teams, leadership, training, customer and vendor relations, event planning, sales,
finance, business operations, and project management.
• Demonstrated exceptional verbal presentation and written communication skills.
• Technology Skills: Microsoft Word, Excel, PowerPoint, Publisher, OneNote. QuickBooks.
EDUCATION
MASTER OF BUSINESS ADMINISTRATION IN HUMAN RESOURCES 2014
3.8 GPA • Delta Mu Delta Honor Society
KELLER GRADUATE SCHOOL OF MANAGEMENT AT DEVRY UNIVERSITY
KEY COURSEWORK
• Human Resource Management
• Training & Development
• Employment Law
• Strategic Staffing
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
FLORIDA MEMORIAL COLLEGE
PROFESSIONAL DEVELOPMENT
• Certified Paralegal
• Founding President, Society for Human Resources Management, South Florida Chapter
• Current Member, Society for Human Resources Management (SHRM)
• Current Member, Human Resources Association of Broward County (HRABC)
PROFESSIONAL EXPERIENCE
FINANCE / SALES CONSULTANT October 2011 – March 2013
STRAX REJUVENTATION Lauderhill, FL
Managed patient financial accounts, researched refunds and credit card disputes, coordinated review
process and execution of finance applications, coordinated surgeries. Provided information to patients
on procedures, financial obligations, and scheduling. Managed disputes with Better Business Bureau,
federal agencies, and legal entities.
• Within 1st
6 months of employment, generated 2nd
highest volume of productivity resulting in
$150,000 in revenue in 1 month.
• Selected to handle complex, escalated accounts and difficult patients.

2. Annia L. Devereaux ● anniald@yahoo.com ● 678.462.2022 ● Page 2
RELATIONSHIP MANAGER March 2011 – October 2011
CREDOMATIC MERCHANT SERVICES Miami, FL
Analyzed data to make credit card recommendations, collaborated with team leaders to develop
strategic sales plan, established network of local merchants and business owners, built rapport and
construction relationships with vendors.
INSURANCE SALES MANAGER April 2007– November 2010
WATER MARK ASSURANCE Atlanta, GA
Recruited and built successful sales team of 20 licensed insurance agents, coordinated customer
information seminars, provided marketing and promotion support, developed marketing strategies for
each region, built customer relationships, and created sales tools. Supervised sales team of 10 and
assisted owner in performance monitoring and scheduling.
• Facilitated one-on-one training to 20 sales agents on presentation, sales techniques, product
knowledge, insurance laws, and sales materials resulting in building successful team with 80%
closing rate and 80% booking rate.
• Led team to generate more than $40 million in new life insurance premiums with multiple policies
over course of 3 years. Consistently attained 85% closing ratio.
• Established strong relationships with clients resulting in continuous flow of referral business for 15
to 20% increase in sales and revenue.
• Honored to assist families who eventually became life-long friends.
SUPERVISOR March 2005 – February 2007
ATLANTA CENTER FOR COSMETIC SURGERY Atlanta, GA
Managed business operations including billing, accounting, information technology, and client
relations. Coordinated office events and staff training sessions. Reviewed resumes and conducted
telephone screenings, managed employee relations and compliance with employment laws.
Supervised 2 front desk employees.
• Successfully managed workload of 3 employees for 9 months. Served as primary contact and
liaison for high-profile, challenging patients.
• Trained in dealing with various personality types then presented information to 50 employees and
how to improve customer service.
OFFICE MANAGER December 2002 – June 2004
KAVALI PLASTIC SURGERY Atlanta, GA
Advertised job openings, contacted applicants, trained new employees. Oversaw insurance options,
maintained worker’s compensation records, ensured company adherence to HIPAA regulations.
Supervised medical assistant. Coordinated purchasing, managed accounting, oversaw patient
financing, managed general ledger accruals, reconciliation, and payroll for small medical office.
Sourced and selected vendor to manage branding campaign
• Implemented marketing strategy resulting in growing practice from 30 to more than 2,000 new
patients over course of approximately 18 months.
• Proud to know each patient by name and helping every patient with pre- and post-operation
needs.
ADDITIONAL EXPERIENCE
• Executive Assistant, Office Team, February 2008 – August 2008