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1
SaaS(y) Analytics
and Dashboards
1. OWOX BI discovers the real value of ad campaigns and calculates the best
marketing mix to increase sales
Trusted by 6000+ projects and works 100% in Google Cloud Platform
2. We help implement analytics and data visualization in eCommerce
More than 2,000,000 transactions are generated weekly
3. We are not an agency and do not sell ads
Our main goal is to help our clients make right decisions on time
Challenges
3
Analytics helps answer “simple”
questions, such as:
● How many of our clients use feature X?
● Does attending webinars influence CLTV
and if so, how exactly?
● How does support response time
influence churn rate?
● What traffic sources help acquire the best
leads?
Challenges
Why does a
business need
analytics if it already
has a cool mission,
strategy and vision?
4
Where is my
data?
Houston, we have a
problem.
Google Sheets
5
1. No time for calculations, we must code!
Evolution
How does data
processing evolve in
a startup?
6
2. We have it all in Google Sheets, we know
everything!
3. We are Data-Driven: we have Tableau |
MS Power BI | Google Data Studio
and a cool analyst!
4. …
1. One misstep and oops…
#REF! #NAME? #N/A #ERROR!
2. Monkey job = errors + time losses
3. 400,000 cells per spreadsheet limit
1. Debugging the logic of calculations?
Wait, what?
2. Google Sheets is not a database
Why not Google
Sheets?
We have over 9,000
spreadsheets
magically
interconnected. What
could possibly go
wrong?
7
Dear Santa,
Here are a few things we're wishing for:
1. All data collected in a single database.
Automatically.
1. Possibility to add or change any metrics or
reports whenever we need.
2. No limitations for connecting new data sources.
1. Us, not a third party, being the ones who own
and control all our data.
Requirements
What requirements
should a solution
meet?
8
Solution
9
DWH Comparison
Where should we
combine data from
all data sources?
Google
BigQuery
Amazon
Redshift
Enterprise
Click
House
RDBMS
Connectors
DevOps Required
Performance
Upfront Investment
Usage Price
Security
Installation Cloud Cloud Mixed On Premise Mixed
10
Google BigQuery
Google BigQuery
Google Sheets
Google Sheets
11
Example
The value of data
collected by
Google Street
View
12
Use Cases
13
What
about the
cobbler's
children?
14
14
Dashboards
What kinds of
dashboards are
there?
15
Sales
Dashboard
How are we
growing? Where
are we losing?
16
Marketing
Dashboard
Where do my
customers come
from?
17
Marketing
Dashboard
How my
campaigs are
doing?
18
Accountant
Dashboard
Who have
subscribed and
churned last
month?
19
Marketers’
Dashboard
How my
channels are
doing?
20
Sales
Dashboard
Which projects
influence our
grow?
21
Scoring
Which customers
should we focus
on?
Customer Lifecycle, Sales Funnel, and Content Strategy
22
Implementation
1. Google BigQuery Data Transfer Service
AdWords, DoubleClick Campaign Manager, DoubleClick for
Publishers, and YouTube Content
2. Google BigQuery External Data Source
Google Sheets, Google Cloud Storage
1. AppScript, SDK
MySQL, PostgreSQL, MS SQL, REST API
1. Third-party Connectors
Facebook, SalesForce, Amazon Redshift, Pipedrive, Zoho CRM,
Hubspot, Intercom
Google BigQuery
Connectors
How to set up data
pipelines with
Google BigQuery
24
Google BigQuery
Connectors
List of Google
BigQuery
Connectors
25
Google Cloud
Data Prep
An intelligent cloud
data service to visually
explore, clean, and
prepare data for
analysis.
https://clouddataprep.com/flows/19558/44264
26
Unified Customer
Profile
How to combine data
about customers’
interactions from
different touchpoints?
Billing Id assigned by the
finance team
Project Id assigned by
the tool/service
Lead Id assigned by the
CRM system
User Id from the website
27
Resume
28
Takeaways
What's there to
know when
implementing
analytics?
1. There's no 'one size fits all' set of
services
1. There’s no metric that cannot be
improved
2. Analyst is not a position, but a
function of every employee
3. Data value is revealing over time
Why Do We Need Online Analytics?
Dashboards for Business: Three Examples of Practical Uses
Google Data Studio Dashboard Template
5 Reasons to Create Reports in Google BigQuery
Who is in control of your data
Data Security and Access Control in Google Cloud Platform
Resources
Where can I find
more details?
Presentation
How can I get
this
presentation? www.owox.com/saas-nation
saas@owox.com

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Vlad Flaks (OWOX, Founder & CEO) "SaaSy Analytics and Dashboards" SaaS Nation 2017

  • 2. 1. OWOX BI discovers the real value of ad campaigns and calculates the best marketing mix to increase sales Trusted by 6000+ projects and works 100% in Google Cloud Platform 2. We help implement analytics and data visualization in eCommerce More than 2,000,000 transactions are generated weekly 3. We are not an agency and do not sell ads Our main goal is to help our clients make right decisions on time
  • 4. Analytics helps answer “simple” questions, such as: ● How many of our clients use feature X? ● Does attending webinars influence CLTV and if so, how exactly? ● How does support response time influence churn rate? ● What traffic sources help acquire the best leads? Challenges Why does a business need analytics if it already has a cool mission, strategy and vision? 4
  • 5. Where is my data? Houston, we have a problem. Google Sheets 5
  • 6. 1. No time for calculations, we must code! Evolution How does data processing evolve in a startup? 6 2. We have it all in Google Sheets, we know everything! 3. We are Data-Driven: we have Tableau | MS Power BI | Google Data Studio and a cool analyst! 4. …
  • 7. 1. One misstep and oops… #REF! #NAME? #N/A #ERROR! 2. Monkey job = errors + time losses 3. 400,000 cells per spreadsheet limit 1. Debugging the logic of calculations? Wait, what? 2. Google Sheets is not a database Why not Google Sheets? We have over 9,000 spreadsheets magically interconnected. What could possibly go wrong? 7
  • 8. Dear Santa, Here are a few things we're wishing for: 1. All data collected in a single database. Automatically. 1. Possibility to add or change any metrics or reports whenever we need. 2. No limitations for connecting new data sources. 1. Us, not a third party, being the ones who own and control all our data. Requirements What requirements should a solution meet? 8
  • 10. DWH Comparison Where should we combine data from all data sources? Google BigQuery Amazon Redshift Enterprise Click House RDBMS Connectors DevOps Required Performance Upfront Investment Usage Price Security Installation Cloud Cloud Mixed On Premise Mixed 10
  • 11. Google BigQuery Google BigQuery Google Sheets Google Sheets 11
  • 12. Example The value of data collected by Google Street View 12
  • 16. Sales Dashboard How are we growing? Where are we losing? 16
  • 22. Scoring Which customers should we focus on? Customer Lifecycle, Sales Funnel, and Content Strategy 22
  • 24. 1. Google BigQuery Data Transfer Service AdWords, DoubleClick Campaign Manager, DoubleClick for Publishers, and YouTube Content 2. Google BigQuery External Data Source Google Sheets, Google Cloud Storage 1. AppScript, SDK MySQL, PostgreSQL, MS SQL, REST API 1. Third-party Connectors Facebook, SalesForce, Amazon Redshift, Pipedrive, Zoho CRM, Hubspot, Intercom Google BigQuery Connectors How to set up data pipelines with Google BigQuery 24
  • 25. Google BigQuery Connectors List of Google BigQuery Connectors 25
  • 26. Google Cloud Data Prep An intelligent cloud data service to visually explore, clean, and prepare data for analysis. https://clouddataprep.com/flows/19558/44264 26
  • 27. Unified Customer Profile How to combine data about customers’ interactions from different touchpoints? Billing Id assigned by the finance team Project Id assigned by the tool/service Lead Id assigned by the CRM system User Id from the website 27
  • 29. Takeaways What's there to know when implementing analytics? 1. There's no 'one size fits all' set of services 1. There’s no metric that cannot be improved 2. Analyst is not a position, but a function of every employee 3. Data value is revealing over time
  • 30. Why Do We Need Online Analytics? Dashboards for Business: Three Examples of Practical Uses Google Data Studio Dashboard Template 5 Reasons to Create Reports in Google BigQuery Who is in control of your data Data Security and Access Control in Google Cloud Platform Resources Where can I find more details?
  • 31. Presentation How can I get this presentation? www.owox.com/saas-nation saas@owox.com