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© 2012 WIPRO LTD | WWW.WIPRO.COM1
Wipro Hackathon
Design | Code | Launch

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© 2012 WIPRO LTD | WWW.WIPRO.COM2
VideoMantra
Through the Looking-Glasses of future

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© 2012 WIPRO LTD | WWW.WIPRO.COM3
And the morning starts with mails
• Emails drive Enterprises.
• Tough to manage! Decrease productivity!! Horrible for threaded
conversation
Wipro Hackathon

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© 2012 WIPRO LTD | WWW.WIPRO.COM4
Yay! Having coffee at starbuck!!
• We are living in “photo-era”
Wipro Hackathon

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© 2012 WIPRO LTD | WWW.WIPRO.COM5
The cute cat video!
• Videos – YouTube revolutionized
• New Apps like vine are redefining the social interaction.
• Driving forces: Low cost devices – High speed bandwidth
Wipro Hackathon
Is There Anywhere to
tap this opportunity
for Enterprises?

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© 2012 WIPRO LTD | WWW.WIPRO.COM6
VideoMantra
Wipro Hackathon
Enabling Enterprises to tap the potential of
video revolution
Redefining the consumer segment and
Open Web

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© 2012 WIPRO LTD | WWW.WIPRO.COM7
Business Cases - Smart customer care
• Current Challenges:
• Post-sell support – Big Headache! Big cost!! Yelling customers!!!
• Hell for customers (Daunting customer care calls)
• Tough for technical staff to understand and resolve issues remotely.
• The Eureka moment?
• Mobile App to record/upload video of problem
• Geo-Tagging for user location
• Video archive with semantic search for quick help
• ZigBee protocol support for modern devices for system info/diagnostic logs.
Wipro Hackathon

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© 2012 WIPRO LTD | WWW.WIPRO.COM8
How it works
Wipro Hackathon
Business Cases - Smart customer care
• User records problem steps as video
• Attach machine info / diagnostic logs
through ZigBee technology
• Geo-tagging for user location
Problematic device
/ machine or
“anything”
• No boring calls/IVRS
• User video gets uploaded and
automatic get assigned to
Technical staff
Video Library
• Technical Staff gets complete machine info,
problem steps.
• Can check inventory availability in advance
• Get-tagging gives user location, so
resources can be optimized for minimum
support expenditure.
• No more round trip b/c incomplete data
Technical Staff
Library returns already resolved
video solutions on semantics of
reported problem

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© 2012 WIPRO LTD | WWW.WIPRO.COM9
Business Cases - Smart customer care
• Benefits
• Minimize post sell support cost
• Happier customers!! Cheers!!!
• Better inventory management
• A repository of already solved video archive for users
• Edge over competitors
• Show Ads/Offers related to the devices – New avenue for Ads/Sells
• Very convenient for quick live problem reporting
• Can be developed as custom App for a particular Enterprise or a
generic App – flexible revenue models
Wipro Hackathon

10.
© 2012 WIPRO LTD | WWW.WIPRO.COM10
Business Cases – CorpVideoWiki
• Current Challenges:
• Non-intuitive KM portals
• Limited success on video content
• Less interactive/ limited people participation in corp. communities
• Difficult to approach experts, Difficult to provide solution
• The Eureka moment?
• Knet Mobile App to record/upload problems, KTs, on-field issues.
• Video forums – Easier to participate, comment through audio/video media.
• Semantic video Search
• WiproPedia => WiproVPedia
• Intuitive in nature. Easier for experts to participate in discussions.
Wipro Hackathon

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© 2012 WIPRO LTD | WWW.WIPRO.COM11
How it works
Wipro Hackathon
Business Cases – CorpVideoWiki
• User records problem steps as video
• Attach error screenshots
• Contact info from Phone
The unfortunate
guy in a lonely
cubicle
• Pre recorded videos
• User can comment/participate on
reported problem via audio/videos
Corp KNET Video Library
Library returns already resolved
video solutions on semantics of
reported problem
User video

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© 2012 WIPRO LTD | WWW.WIPRO.COM12
A better Web – Transforming Wipro
• Youtube + Vine + Stackoverflow + Khan Academy = Open
Video sharing platform + Organized content
• An organized YouTube
• Wikipedia reimagined => Videopedia (another Jimmy Wales)
• Video + LinkedIn => New hiring solution for enterprises.
• Video counterpart of medium.com. Curated video content.
• Better Education infrastructure - Taking Premji’s dreams next
level
Wipro Hackathon

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© 2012 WIPRO LTD | WWW.WIPRO.COM13
VideoMantra – The scalable Dream
• Experiments with Augmented reality.
• New possibility through emerging protocols (e.g.: ZigBee)
• Semantic search – Meaningful data for all!!
• New market for Ads/Offers
• Redefining Wikis
Wipro Hackathon

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© 2012 WIPRO LTD | WWW.WIPRO.COM14
Thanks a lot for
Your time and attention

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© 2012 WIPRO LTD | WWW.WIPRO.COM15
About tekPill
(In alphabetical order)