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RELATIONSHIP MARKETING
    Implementasi pada Binus Center
RELATIONSHIP MARKETING


Relationship Marketing

Membangun dan meningkatkan hubungan yang
 saling menguntungkan dengan stakeholders
BINUS CENTER
BINUS CENTER



Konsumen
                            Karyawan
 Individu
              BINUS
             CENTER




Perusahaan                   Sekolah


             Industri
BINUS CENTER


Mengenali Kebutuhan Pelanggan

•   Special Class
•   In-house Training
•   BCEP (Binus Center Education Partners)
•   BCVT (Binus Center Vocational Training)
•   Private
BINUS CENTER


Mengenali Kebutuhan Pelanggan

•   Bahasa Asing (Inggris, Korea, Mandarin dll)
•   Networking, Programming, 3D, Web Desain
•   Business Administrator
•   Mobile Programming
•   CEH, SAP, CISCO, ZEND PHP
BINUS CENTER


Penerapan Teknologi

• Aplikasi terkini
• Forum diskusi
• Website dan Sosial Media
BINUS CENTER


Menempatkan Karyawan Terbaik

•   BCI (Binus Center Instructor) Test
•   Sertifikasi CISCO, Zend PHP, SAP
•   MOS (Microsoft Office Specialist)
•   Sertifikasi internasional
BINUS CENTER


Layanan Personal

•   Konsultasi jenis pelatihan
•   Penyesuaian modul pelatihan
•   Forum Diskusi (Peserta didik dan Instruktur)
•   Customer Services
BINUS CENTER


Program Pendukung Loyalitas Pelanggan

•   Program Donor Darah
•   Member Get Member
•   Workshop
•   Seminar Gratis
•   Jaringan dunia industri
RM-BINUS

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