This document discusses tips for automating cloud operations from managed services. It addresses the challenges of supporting diverse workloads across multiple public and private clouds. The role of templates in enabling portability and standardization is described. Automation is key to scaling operations efficiently through standardizing alerts and escalations, and enabling self-service and self-healing capabilities. Integrating cloud management platforms and operational processes with third party systems and customer ticketing is also discussed.

1. AUTOMATING CLOUD OPERATIONS:
TIPS FROM MANAGED SERVICES

2. Panelists
• Javier Hernandez
• Manager, RightScale Managed Services
• Josh Fraser
• SVP

3. • The Challenge of CloudOps
• Supporting Diverse Workloads
• The Role of Templates
• Scale through Automation
• Self-Healing your Cloud Applications
• Integrating with 3rd Party Systems
Agenda
2

4. RightScale to Manage Any Resource Pool
Self-Service Cloud Analytics
Universal Cloud Management Platform
Cloud Management
Multi-Cloud Orchestration
3
Governance
Public
Clouds
Private
Clouds
Virtual
Servers
Bare Metal
Servers

5. THE CHALLENGE OF
CLOUDOPS

6. Companies Using Hybrid Cloud

7. # of Clouds Used Public Clouds
All respondents
Private Clouds
All respondents
Running applications 1.5 1.7
Experimenting 1.5 1.3
Total 3.0 3.0
Average # of Clouds Used

8. Each Cloud Is Different
7

9. • Support the particular approach their “customer” wants to
take?
• Support multiple clouds plus virtual and bare-metal servers?
• Offer self-service cloud access while maintaining control?
• Scale efficiently as more applications move to the cloud?
How Does CloudOps…

10. ALIGN APPROACH WITH
DESIRED OUTCOME

11. Adoption Levels for Any Workload
Govern
Connect creds for:
• Workload visibility
• Organize and tag
• Cost visibility & controls
• Access controls
• Basic provisioning
Enable with agent for:
• Lifecycle operations
• Operational scripts
• Audit trails
• Managed login
• Automated provisioning
Use monitoring for:
• Alerts & escalations
• Self-healing
• Event-triggered actions
• Lifecycle management
Existing workloads
New workloads
Your Portfolio of Workloads
Govern1 Manage2 Automate3
Existing workloads Existing workloads
New workloads

12. 11
Features Level 1:
Govern
Level 2:
Manage
Level 3:
Automate
Workload Visibility ✓ ✓ ✓
Organize and tag resources ✓ ✓ ✓
Cost visibility & controls ✓ ✓ ✓
Access controls ✓ ✓ ✓
Basic provisioning ✓ ✓ ✓
Lifecycle operations ✓ ✓
Operational scripts ✓ ✓
Audits trails ✓ ✓
Managed login ✓ ✓
Automated provisioning with templates ✓ ✓
Alerts & escalations ✓
Automated lifecycle management ✓
Event-triggered provisioning and operations ✓
CloudOps Capabilities Summary by Level

13. ENABLE DIVERSE
ENVIRONMENTS VIA
TEMPLATES

14. Cloud Application Templates
13
Load Balancers
App Servers
Master DB Slave DB
Replicate >
DNS
Configure a system:
Cloud Application Template (CAT)
Configure a server:
• ServerTemplates (portable)
• Docker container (portable)
• AMI
• CF
• VM template

15. Multi-Cloud, Multi-Service Orchestration
Cloud Application Template
Cloud Compute
Cloud Storage
Cloud Network
Images
Templates/Contain
ers
PaaS Services
IaaS+ Services
Web Services
Define
Resources
Control
User Options
Orchestrate Deployment
Enable
Operations
Code
IaaS Resources Extended Services Application Assets
14

16. ServerTemplates
15
AWS Azure Google CloudStack OpenStack vSphere
Multi-Cloud Image
Configuration Scripts Containers
ServerTemplate Standardization
• Automate provisioning and
configuration
• Version-controlled
• Follow standards for
versions, patches and
configuration
• Leverage a variety of
scripting languages
• Modular and auditable

17. Portability through Multi-Cloud Images
Cloud-Specific Images
AWS Azure Google
AWS Azure Google
AWS Azure Google
AWS Azure Google
Multi-Cloud Images
Referenced by ServerTemplates.
Pulls the image for each cloud.
Specific to each cloud. Located in each cloud.
Used by the Multi-Cloud Image (MCI)
16

18. SELF-SERVICE
(WITH CONTROL)

19. Increase Innovation
• Catalog of templates that
meet corporate standards
• Orchestrate and automate
deployment and
operations
• Policy controls
• Clouds
• Resource types
• Schedules
• Cost quotas
• Security / compliance
• Integrates with ITSM
via REST API
Curate a Catalog of Templates
18

20. Use Policies to Control Options
19

21. Give Developers Automated Operations
20

22. SCALE THROUGH
AUTOMATION

23. 1. Provision accounts
2. Set up user access
3. Define & implement tagging scheme
4. Define alerts (beyond “standard”)
5. Define escalation paths
6. Automate “runbooks”
7. Test “runbooks”
Steps to Onboard New Customers/Apps

24. Standardize Alerts

25. Escalations

26. Self-Service Healing and Self-Healing

27. INTEGRATED PROCESS

28. Integrating with Customer Processes
27
Customer
Ticketing
System
RightScale
CMP Platform
Cloud User
RightScale
Managed Services
(CloudOps)
Call
Ticket
Customer IT
IaaS
Provider
3rd Party
Operational
Scripts, Actions
Alerts &
Escalations
Zendesk Pingdom

29. • Contact us to learn how to get started
• sales@rightscale.com
Q&A