1. ANGELA M. SHEPHERD
Maryville, Tennessee 37803
+1.865.803.4794 www.linkedin.com/in/angelashepherd33 email@example.com
Executive administrative professional with extensive high-level support experience. Composed
individual, able to quickly, effectively and with precision, produce work in a deadline-driven
environment. Integrates well into the group while understanding that the position requires high
levels of confidentiality, professionalism, and accountability. Able to multitask and prioritize in a
fast-paced environment with a variety of people. Possess strong interpersonal, problem solving
and customer service skills. Excellent verbal and written communication skills with high attention
to detail. Hands on experience with the following:
Chairing committees Passports/Visas International travel (self)
Creating global workshops Global travel arranging International expense reporting
Training others Microsoft Office products Customer Service
Multi-line switchboard Calendar management QEHS support
Engineering support Sales & Marketing support Manufacturing support
GE/ALSTOM POWER, Knoxville, Tennessee 2003-Present
Executive Administrative Assistant to the Global Director of Platforms, Processes and
Tools; Executive Administrative Assistant to the Global Director of QEHS (2012-Present)
Supported Directors and team of 40 for calendars, meetings, travel arrangements, time sheets
entry and approval.
Liaison with engineering offices in other countries for collaborative assignments.
Successfully created and executed semi-annual international meetings, conferences,
and workshops for multiple engineering disciplines.
Selected by Finance department to provide specialized training to other administrative
staff which resulted in fewer errors. Proficient in creating purchase requisitions and
expense reports in SAP.
Edited a minimum of 10 highly technical PowerPoint presentations annually.
Edited and pieced together highly technical Word documents monthly from external and
Tasked by HR to create a means to prepare and reconcile over two years of expense
account items including credit card statements and foreign travel receipts to insure
reimbursement to a contractor.
Researched and implemented a solution which reduced corporate travel expenses.
Tasked by QEHS Director to transfer hundreds of reference documents from local
database into new global database. Trained by phone with database administrator in
Switzerland to create new reference database for entire company worldwide and
became go-to person for new database entries and edits.
Executive Administrative Assistant to the Global Director of R&D, Execution and
Technology (2008 – 2012)
Maintained library of digital cameras and mobile internet devices for department.
Managed visa and passport documentation.
Go-to person for creator of invitation letters for international visitors.
2. Angela M. Shepherd | +1.865.803.4794 Page 2 of 2
Executive Administrative Assistant to the Global Director of Engineering (2006-2008)
Supported Director and team of 150 for meetings, travel arrangements and time sheets entry.
Coordinated stay and transportation of international employees from Beijing and Kolkata
offices on long-term training assignments in Knoxville.
Interviewed candidates for additional Administrative Assistant for Engineering
Administrative Assistant to the Vice President of Engineering (2003-2006)
Coordinated Lunch & Learn sessions by third party vendors.
Maintained Certificate of Authorizations for each engineer by state as needed annually.
Managed Annual Engineering Week Event
o Created committee
o Assigned tasks
o Chaired semi-monthly meetings/take minutes and distribute
o Coordinated off-site award luncheon
o Coordinated speaker
o Created posters and coordinate with off-site printer.
Maintained Construction Industry Institute library.
Administrative Assistant to the Vice President of SCONOx (2003)
Purchased office supplies.
Typed and/or edited letters, memos, RFQs, reports, presentations and other documents
Made travel arrangements.
BELK DEPARTMENT STORE, Knoxville and Maryville, Tennessee 2007-Present
Fine Jewelry Specialist
Consistently achieve over 100% of sales goals for eight (8) years by assisting patrons with their
fine jewelry purchases in-store, over the phone and via email requests. Strengthen customer
relations through excellent interpersonal interactions. Entrusted with hundreds of thousands of
dollars in inventory while operating the department without assistance.
COCA-COLA ENTERPRISES, Knoxville, Tennessee 1996-2002
Executive Administrative Assistant to the Vice President of Sales & Marketing
Tracked and distributed contractual tickets from the local University of Tennessee Sports
programs, distributed various nationwide vacation packages and facilitated other amusement
venue tickets to account managers. Professional liaison for internal and external departments
and customers (ex: Dr Pepper Company, Coca-Cola North America). Monitored division-wide
promotions and contests. Made travel arrangements and scheduled meetings on and off site.
General Studies, Business Administration
Carson-Newman University, Jefferson City, Tennessee
Alstom Power, Vice President Award Winner 2006 and 2007