1. Angela Patel
BA (Hons) Dip.M MAPM - Prince 2, CIPS
T: 020 8550 6276, M: 07947 274 540, patelra@hotmail.com
A proven IT Project Manager with Prince 2, MAPM Qualifications and CIPS Membership consistently and successfully delivering
Business Change,Financial Transformation and Procurement Programmes predominantly in both the Private and Public sector.
Through a twenty year Project Management career, I have used communication and team working skills to engage diverse
stakeholders and drive concurrent multi-million dollar, global projects from business case conception to completion. Skilled at
taking on stalled projects,and re-energising senior and junior stakeholders to successfully delivery to time, cost and quality, often
in legacy or post integration environments. At home discussing the strategic project vision, or diligently taking ownership for the
day-to-day details.
Project Categories:
Finance: Fundamentallyre-engineered the Accounts’ closing process across £14.5Bn accounts
Business Transformation: Engaged with NHS to consolidate 6 care home suppliers to 1 and achieve CQC compliance
Procurement: Setting full lifecycle procurementstrategy,analysis and execution
Legal: Drafting contracts, managing and driving legal teams and contractnegotiation
Commercial: Setting commercial strategy,pricing,and on-going contractmaintenance
Digital: Launched and implemented new website design over 38 countries,with 3million advertising impressions increasing
revenue by £200m ofthe E-Commerce platform in the firstyear of delivery. Focusing on the FX, OTC, Fixed Income,Equities and
Rates business globally. Designed,implemented mobile applications,and go-to marketstrategy focusing on the Omni-Channel
experience.
Financial Services Regulatory Projects including:MIFID, BASEL, EMIR, Dodd Frank, Sarbanes Oxley.
HR Transformation: Recruitment,Re-organisation and Redundancy.
Business Operations: Customer contactcentre consolidation for over 2 million annual contacts to single vendor.
“Angela isan exceptionally talented projectmanager with a wide range of experience in web and mobile ecommerce applications.
Angela’s collaborative approach with stakeholders and global colleagues makes her an asset to any firm.” Vice President
“Angela isan exceptionally talented global business change project manager. Angela's deep knowledge of the Financial Services
Industry coupled withher proventrack recordin delivering projects to time, cost and quality make her a strong business partner of
choice.” Managing Director RBS
2015 – Present - Westminster City Council
Senior Project Manager, Chief Executive’s Office
Current Projects:
Tri-borough Public Health Restructure – HR transformation of legacy team and recruitment of new staff.
West End Partnership – Submission to the Treasury, working with GLA, TFL and the Metropolitan Police.
Customer Contact Centre Consolidation – Using deep experience of digital transformation to drive a go-to-market strategy
focused on the Omni-channel, stakeholder experience, using G-Cloud technology.
Westminster City Council has been running a project to consolidate eleven contact centres, run by a variety of service providers
operating different service models and receiving over 1.2 million calls.
Took the opportunity to take ownership and implement a project plan to take advantage of the renewal clause for the majority of
the contact centres in 2017. Total autonomyfor the design and implementation ofthe best solution for the local authority and have
ensured a rigorous approach outlining project aims, objectives and progress to time, cost and quality objectives.
 Successfully achieved ‘Stage 1’ sign off on-time
o Mandate, PID, Business Case,base lining business needs, financial modelling, strategic analysis, peer review
with 60 local authorities and go-to market strategy, detailing Omni-channel stakeholder journey.
 On target to achieve ‘Stage 2 – Procurement and Mobilisation on-time:
o Procurement - Supplier horizon scan, RFI and RFQ, Vendor/supplier appointments, De-mobilisation and
mobilisation from 11 providers to one.
o Business process assumptions, milestones and reporting to the CEO.
o HM Treasury Green Book reporting Business Case and Cabinet paper development.
o Mobilisation, implementation followed by lessons learned reviews and project closure reporting.

2. Angela Patel
BA (Hons) Dip.M MAPM - Prince 2, CIPS
T: 020 8550 6276, M: 07947 274 540, patelra@hotmail.com
Delivering Greater Service Provision through Single Care Home Provider – Transfer to provider and mobilised a stalled
project for CEO, transfer of 240 residents and 60 staff and 6 care homes to single outsourced provider.
Consolidated 6 care home providers into one outsourced supplier whilst achieving CQC compliance within 3 months.
Re-invigorated and successfully delivered the project that was 13 months behind schedule overcoming an understandable
resistance both internally and within the NHS to this project.
 Created PID, risk, actions and issues log to monitor project deliverables.
 Analysed the current situation and re-wrote the project timelines and engaged the stakeholder groups at all levels. It was
vital to get their input and acceptance to allow the project to arrive at a successful conclusion.
 Engaged with the 30 strong stakeholder team and 120 staff members to re-invigorate the project and ensure the £100m
consolidation was delivered.
 Took responsibility for the project strategy as well as the cross -category procurement detail from Facilities Management
and electrical sockets through to legal provisions, property leases and contract drawings.
 Put in place full lifecycle procurement strategy, peer group and supplier review and analysis.
 Contract termination negotiation and transition for Property Leases and FM.
“First rate communication skillscoupledwith evident and outstanding skillsmeansthat Angela is the sort of project and pro gramme
manager othersaspireto be but fewwill ever succeed at being. Taking on a multi -million project involving multiple public sector
stakeholders in local government and the NHS is never easy at the best of times. When the project in question is under intense
examinationfrom every quarter successfully delivering it in the timescales promised is a major achievement. It is my pleasure to
recommend Angela as a capable and outstanding project manager.” Programme Manager NHS
Finance Business Transformation - £14.5bn transformation project for City Treasurer, delivered 4 months ahead of schedule.
Took end to end responsibilityfor driving the Finance Business Transformation project to close the Annual 2014/2015 Accounts 4
months earlier than previous year, across the accounts worth over £14.5Bn. Project delivered 3 months ahead of statutory due
date and accounts now closed faster than 75% of FTSE 100 2014/15 (94% 2015/16).
 Conducted a thorough Business Case Review and defined, planned and led the Project to ensure the project got back on
track to allow successful delivery.
 Updated out-of-date PID, risk, actions and issues log to monitor project outcomes and ‘managed by exception’ to ensure
budgets, governance and control over resources were adhered to across the 70 strong team.
 Engaged weeklywith stakeholders across the organisation from CEO to team members through regular update meetings,
brainstorming and workshops, to update and drive project milestones.
 Ensured Risk and Regulatory Compliance at all points of the project.
 In parallel managed 5 sub-projects out of the 14 work streams as well as managing the tracking of the overall project for
senior stakeholders and the City Treasurer to time, cost and quality.
 Accredited by The Chartered Institute of Public Finance and Accountancy for HM Treasury Business Cases .
“Council smashes record with submission of accounts” – Localgov website (click to view)
Programme Management of the Bi-Borough Transition – Procurement Business Planning for CEO
Project managed the identification and transition of borough structure. Ran extensive business structure analysis to allow
successful resource planning and efficiencies to future proof the business.
 Supported successful redevelopment of 2015-2017 Procurement business plan, 8 key principles, 20 sub-projects and
tracking of 300 milestones via project management tools and techniques, supported quarterly reporting to Chief Executive
of progress against plan.
 Project managed the implementation of the new Training Programme, structure and development of plans to aid Senior
Management Team members evaluate work streams with teams and assist in ongoing reporting.
Nominatedfor LeadersAward at Westminster City Councilwithin12 monthsof joining.
2010 – 2013 RBS – Markets
Senior Global Project Manager
Took ownership to drive global IT projects across the Global Markets division. Directly accountable to CEO and COO.
Global Digital Cloud Based E-Commerce Platform Implementation
Took responsibility for getting the global rollout of the digital E-Commerce platform back on track and delivered across 38
countries. Directed the team to deliver the multi-million pound global platform on-time and under budget.
 Engaged with the stakeholder base including the digital team to understand their requirements.

3. Angela Patel
BA (Hons) Dip.M MAPM - Prince 2, CIPS
T: 020 8550 6276, M: 07947 274 540, patelra@hotmail.com
 Revisited both the front and back end of the platform design with the stakeholders and the IT and Cloud design teams to
finalise the design phase and ensure the platform was Best in Clas s globally.
 Engaged with the regional business teams to control and execute the four-stage project plan and develop a strategic
proposition message to the milestones agreed.
 Following the successful rollout, designed, implemented and controlled a major external digital display advertising
campaign for the platform spanning over 30 online financial services from the FT.com, Wall Street Journey to Bloomberg
Markets and E-Forex magazines delivering a 19% increase in global market share.
Global Mobile App Roll Out
Launched RBS'first mobile app across 3 key regions,US,EMEA and APAC over four phases.RBS were the firstinvestmentbank
globally to launch a mobile FICC strategy technology proposition.
 Directed and managed a team of 30 to launch the app from concept to rollout engaging with our partner Research In
Motion.
 Delivered clientmarketing via digital emails with embedded video clips,media relations activity across 3 continents, global
employee engagement, colleague road shows, internal advertising, an employee competition, bespoke websites, social
channels, search marketing (including SEO) FAQ’s, talking points and delivery of content for global sales aids .
 Ensured IT message was delivered with Internal and External Communications. Agenda, content development and
exaction of Exco/ Manco Town Halls, Intranet design, development, and publishing.
 Digital marketing including thoughtleadership development, special reports,white papers, clientnewsletters,search engine
optimisation (SEO),web design,PPC implementation and management of copywriting, events, media relations, pitch book
content and design, e-shot design, storyboarding, and development of video.
 Governance and control of all project activities on a global basis, including budget/p riorities assessment, submission,
direction and oversightof multi million pound budgets and local management of budget/cost allocations , including supplier
negotiations.
2007 – 2009 - Lloyds Bank – Wholesale Markets
Senior Project Manager – Wholesale Markets and Treasury & Trading (Team of 6)
Managed the business change project managers, to transform the business processes in the Chief Executive’s
department. Ensured the projects were delivered using appropriate levels of resources and within optimum timeframe.
 Re-branded Lloyds TSB Corporate Markets post integration with HBOS, Bank of Scotland and Lloyds TSB to Lloyds
Banking Group.
 Implemented the re-brand with 30 colleagues over the end to end IT system, email suffixes, signatures, addresses, sign-
offs, business cards, power point presentations.
 Led business change projects regarding big data, sign-off processes for corporate literature, and guidelines for media
policies - leading to an increase in estimated advertising value of 47%.
2007 Insight Investment
Retail Strategy Project Manager (Contract position)
Reported directly to the Head of Retail Distribution,as InsightInvestment’s project manager for the Retail Strategy Project (under
the directive of the Retail Distribution Review)
 Due to new regulation this was a business critical project which concerned retail and institutional funds, and involved a
series of mailings to over 100,000 clients working with Bank of New York’s custodial team
2006 UBS Global Asset Management
Global Project Director
Ran the cross-business project groups to unify UBS intranets, and improve employee communications, run out of Zurich.
 Drove the global business and IT project for the Managing Director ensuring global consistency through the trans ition.
1999 – 2006 - PricewaterhouseCoopers
2001-2006 Senior Project Manager, Financial Services (Team of 3)
1999-2000 Project Manager, UK Banking & Capital Markets
Responsible for the UK Financial Services and Regulatory Practice Marketing department.
 Project Management of leading thought leadership; the PwC / CBI Financial Services Trends Survey.
 Directed Marketing/Business Development Plans for the PwC UK Regulatory Board, managed C-Suite events, developed
capabilities brochures and industry newsletters.
1999 London Transport Corporation
Marketing Project Manager for the Millennium Project (Contract position, managed team of 2)

4. Angela Patel
BA (Hons) Dip.M MAPM - Prince 2, CIPS
T: 020 8550 6276, M: 07947 274 540, patelra@hotmail.com
 Ensured Year 2000 communications covered countdown to the millennium for Tube services.
1998 Bankers Trust Corporation
Associate, Chief Executive’s Office - Delivered pan-European projects with Senior Directors across the organisation.
1993 – 1997 - NatWest Bank Plc
 Senior Assistant Project Manager; Strategy Planning and Communications (Apr 94-Dec 97).
 Graduate Management Trainee (Nov 93-Mar 94).
Education
Prince II Practitioner - APMG - International (2013)
 Trained in project planning and implementation, including: project initiation, directing, requirements gathering, stage
planning including milestone reporting, full project lifecycle experience including budget management, chairing project
meetings, and closing a project.
Chartered Institute of Marketing Diploma – Guildhall University, London (1 year 1995-1996)
 Corporate Strategy course. Gained MCIM status
BA (Hons) International Business Management - Southbank University, London – Upper 2:1 (4 Years 1989 – 1993)
 Marketing, Business, Human Resources, International Economics, Computing and Accounts skills
Interests
Business environment/current affairs, cinema, theatre, and the gym. School Governor for 15 years. Founder and Managing
Director of AP Global Consultancy Ltd, an education and corporate strategy business.