ANGELA ASIEDUA ARTHUR
P.O.BOX TN 901, TESHIE NUNGUA, ACCRA
Phone 00233 202224044
Email angela.arthur@dhl.com

Organizational Background Information
Region EMEA
Corporate Division: Global Forwarding
Business Division: DHL Global Forwarding
Business Unit: National/Country Sales, Ghana
Designation: Head of Sales- Country
Date: 2014 till date.
PROFILE AND OBJECTIVE
Experienced business/market development professional with a degree in BSC Biological
Sciences, Professional Postgraduate Diploma in Logistics and Transport (CILT,
U.K/GIMPA)
Possess an experience in sales and business development.
A good communicator with demonstrated leadership ability, an eye for detail, ability to
work in teams and committed to excellence. I am seeking to develop my expertise at the
strategic level within a high performing organization.
HEAD OF SALES- DHL GLOBAL, GHANA- 2014 TILL DATE
Overall Job Purpose
Manages controls and develops the overall Sales strategy/activities in the country in
accordance with the group business strategy and the global/regional Sales strategy to
increase market share and optimize business assets and human resources. Implements
global incentive program in country, where relevant. Ensures achievement of country
Sales Index and steers/improves Sales performance through process and performance
measurement and acts as a coach for the Sales organization.
Main tasks & key responsibilities:
Manages and steers the overall country SalesTeam (all Sales channels, Trade Lane and
Sales Support)
• Provides advice or input to contribute to the decision making of others which has
a major or moderate impact on the company
• Leads in engagements and strategic customer interfaces with key Corporate
Customers
• Provides Marketing & Sales advice/information to management team to facilitate
business performance review and evaluation
• Maintains good relationship with overseas working partners to explore more push
and pull business
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• Supports Country Head to devise and fine tune strategic directives liaises and
assists in developing ongoing cooperation and cross-customer base opportunities
• Develops Sales motivation initiatives to keep high Sales performance towards the
annual business target
• Defines, monitors and enforces targets to the operational units
• Responsible for achieving Sales business targets and Sales Index
Achievements to date:
• Driving high performance in the team
o Oil and Gas sector increase in Revenue by 10%
o Meeting budget consistently
o Improving country pipeline
o Meeting Global KPI’s
Process
• Develop sales plan, strategy and activities to achieve target budget
• Identify and develop corporate customer sales leads
• Conduct customer meetings, sales visits and present company capabilities
• Establish and present customized offers to customers
• Lead corporate customer/competitor research and analysis activities to understand
and identify market opportunities and challenges.
• Provide input to setting priorities for design, development and implementation of
all functional product development and initiatives that impact the customer
segment.
• Negotiate with customers on contractual terms of service provision that is aligned
to corporate sales policy and procedures.
• Prepare and realize planned sales calls
BDM, MINING SECTOR 2010-2013
Acquire, manage, maintain and develop profitable business in the Mining, Oil & Energy
sectors in Ghana. Participate in the development and assist in the implementation of the
sectors strategy at regional and country levels to optimize business growth in all the sales
channels. Work closely with Regional Oil and Energy teams and Industrial projects team
to provide customized, integrated solutions that meet specific customer needs through
attendance and participation in customer and industry events such as conferences, round
tables, seminars, etc.
Responsibilities/Accountabilities
Customer:
• Manage the development of profitable revenue growth through maintaining and
developing MNC and SME customers.
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• Acquire new customer business with a focus on the industry sectors and solutions
identified with the highest profit potential
• Develop key customer relations in collaboration with other regions
• Undertake any key leadership role in top level sales initiatives to increase share of
wallet for corporate customers
• Respond to key customers’ RFI, RFQ and Tenders
• Build high level executive relationships within the sector accounts.
• Identify, establish and manage multitiered relationships across customer and DHL
Business units to ensure a long-term business partnership and achievement of
corporate goals.
• Create a competitive advantage for the customer in his business through a
combination of DGF and cross BU resources and solutions
• Develop new business and maintain existing ones following through diligently
with the Sales process of the company conforming to Global Standards.
• Coordinates all stakeholders in the supply chain to achieve the required results by
keeping in mind all service levels and KPI’s in place for all stakeholders at any
point in time.
• Pick ups of Purchase orders raised by clients to suppliers all over the world using
DHL Global Forwarding as their Freight Forwarders.
• Maintain good communication and working relationships with all relevant units..
• Develops status reports and distribute to clients as per their request periodically,
and communicating via emails and phone calls as and when needed.
• Directly reports weekly activities to her country manager as a form of control and
ensures the Global Strategic Plan of the company.
• Coordinates and liaise all reports from her sales colleagues for the regional office
on monthly basis in a timely manner.
• Coordinate and Participate in tendering processes.
Achievements:
Gained the following new accounts with a total revenue of 20million Euros from 2008 to
date and still counting.
Client list
 BAKER HUGHES
 SCHLUMBERGER
 GOLDEN STAR –BOGOSO/PRESTEA
 GOLDEN STAR – WASSA
 ABOSSO GOLDFIELDS- DAMANG MINE
 SANDVIK MINING AND CONSTRUCTION
 KOMATSU-PANAFRICAN MINING
 KOMATSU-PANAFRICAN CONSTRUCTION
 STORM TECHNOLOGIES
 PERSEUS MINING
 DRILLING AND MINING SERVICES
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 GOLDFIELDS GROUP- TARKWA AND DAMANG SITES
2006-2008
BUSINESS DEVELOP EXECUTIVE, DHL (GH)-FREIGHT DIVISION
Assist with the establishment and growth of DHL freight and forwarding services.
Gained 11 new clients resulting in revenue of $1.5M translating into 801 teus with a
profit margin of $257,000.00 for the year end 2007.
2005.2006 S
ALES EXECUTIVE, EXEL LOGISTICS (GH) LTD. (CONSULTANT)
Brought on board new clients into the Freight Management business and developed the
image of the company in the Market place.
Gained 6 new clients resulting in revenue of $408,000 for the one year period with Exel.
Awards
• 2010 Employee of the year for the country
• 2010 Employee of the year for the AFSAP region
Educational/Training Qualification
• Professional Leadership Development Program
• Management Development Program
• Diploma. In Logistics and Transport(DILT), GIMPA/UK
• Certificate in Logistics and Transport(CILT), GIMPA/UK
• E-Learning Certificate in FCPA
• E-Learning Certificate in Competition Compliance
• CBE STRATEGIC MARKETING MANAGEMENT
• E-Learning Certificate Course in Business Ethics –SKILLSOFT
• E-Learning Certificate Course in Inventory Management-SKILLSOFT
• E-Learning Certificate Course in Dev. Your Full Sales Potential– SKILLSOFT
• Successive Selling by FINSOL
• Professional Selling Skills by Achieve Global (S.A)
• BSc. Biological Sciences: University of Cape Coast
• Dip. Education: University of Cape Coast
Competencies
• Strong Interpersonal relationship skills
• Pays attention to detail
• Good Networking skills
• Team Player
• Ability to Identify and understand each customers needs and acts on desire to assist
customers in an efficient and friendly manner.
References
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• Available on request.
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• Available on request.
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