School report for TQM Genichi Taguchi and Philip Crosby

1. GROUP #3
Segovia, Angel
Tecson, Jefferson
Tenorio, Lordan
Dacpano, Janine
Fernandez, Patricia
Lagan, Jennylyn
Maleng-an, Norlina
Pade, Audry
TQM HDH
Genichi Taguchi
Philip B. Crosby

2. Genichi Taguchi
• Born on the first day of 1924
• Studied textile engineering at Kiryu
Technical College
• Conducted the nation's first study
on health and nutrition.
• Japanese engineer and statistician
• Deming Application Prize (1960),
Willard F. Rockwell Medal (1986).

3. • Taguchi Methods- a methodology to
improve quality and reduce costs
• The Loss Function – used to measure
financial loss
• Robust Design focuses on improving the
fundamental function of the product or
process
Genichi Taguchi: Contributions

4. Genichi Taguchi:
The Loss Function
1. We cannot reduce cost without affecting
quality means
2. We can improve quality by increasing
cost
3. We can reduce cost by improving quality
4. We can reduce cost by continues
improvement

5. Philip B. Crosby
• Born in West Virginia in 1926
• An influential author, consultant and
philosopher
• A graduate of Western Reserve University;
completed a degree at Ohio College Of Podiatric
Medicine.
• Wrote the best-seller Quality Is Free in 1979
• Philip Crosby Associates Incorporated
• published his book Quality is Free in 1979.

6. Philip B. Crosby: Contributions
• Zero Defects – a mentality, or a
movement aimed at minimizing the
number of defects in products and
service as much as possible.
• Doing it Right the First Time- encourages
everyone to improve continuously.

7. Philip B. Crosby: Contributions
• SIX STAGES OR SIX C’S
1. Comprehension
2. Commitment
3. Competence
4. Communications
5. Correction
6. Continuance

8. Philip B. Crosby: Contributions
• FOUR ABSOLUTES OF QUALITY
1) Quality means conformance to
requirements
2) Quality comes from prevention
3) Quality performance standard is zero
defects
4) Quality measurement is the price of
non-conformance

9. Philip B. Crosby: Contributions
• 14 STEPS TO QUALITY IMPROVEMENT
1) Management Commitment
2) Quality Improvement Teams
3) Quality Measurement
4) Cost Of Quality Evaluation
5) Quality Awareness
6) Corrective Action
7) Zero Defects Planning

10. Philip B. Crosby: Contributions
• 14 STEPS TO QUALITY IMPROVEMENT
8) Supervisory Training
9) Zero Defects
10) Goal Setting
11) Error Cause Removal
12) Recognition
13) Quality Councils
14) Do It All Over Again

11. Philip B. Crosby: Contributions
• QUALITY VACCINE – Crosby’s Triangle
COMMUNICATION
INTEGRITY, POLICIES
SYSTEMS, OPERATIONS

12. Philip B. Crosby: Contributions
• QUALITY MANAGEMENT MATURITY
GRID (QMMG)
UNCERTAINTY
AWAKENING
ENLIGHTENMENT
WISDOM
CERTAINTY