1. RESUME
Name: ANDREW BYRNE WALE
(03)9005-1627 Mobile 0407-893-563
Email Address: awale@bigpond.net.au
Summary:
With 15 years experience in IT supporting and advising multiple clients. An Experienced team player working with
project deadlines. IT Support ranged from simple problems to very complex issues that needed to be solved quickly.
Good communication skills and a proactive approach to IT issues.
EXPERIENCE
October 2007 – 2015 Senior Systems Engineer at Fujitsu Australia
 24 X 7 Level 3 Support - Supporting medium to very large Lotus Notes/Domino Envionments
Versions of Domino ranged from R3 to Domino 8.5
 Level 2 Diagnostic Lotus/IBM Domino programing
 24 X 7 Level 3 support for Exchange & Office 365 (Windows Azure)
 Advising Antivirus team how to configurge the clients AV enterprize softeware (Trend Micros, Sophos,Symantec
Endpoint Protection and CA Etrust
 Configuring & Supporting Operating systemmonitoring software/tools for reltime altering
 Advising Fujitsu Project teams re Lotus Domino projects
 Supporting Samtime & Quickplace/Quicker 6.5 systems
 Advising/Supporting desktop services engineers re Lotus Notes client issues.
 Supporting & Manageing National/International multiple Domino Server environemts
 Liasing with Lotus Support and Microsoft Support regarding major messaging issues
 Supporting enterprise fax solutions (FaxPlus –Message Plus, Right Fax)
 As a Senior systems engineerI am required to be a mentor to new Messaging Team members
 Providing Support/Advise to otherclient Domino teams when required
 Supporting large Exchange 2010 and office 365 clients
 Primary tech lead for Lotus/IBM Domino upgrade projects
 Providing support for Domino to Exchange migrations
 Advising project managers as to what is required for their project. Upgrades or new systems
 Writing technical documentation for other teams to perform basic functions in Exchange & Lotus Domino
 Level 1 & 2 Active directory support
 Remotely supporting clients from all over the world.
 Advising IT Security on how to solve IT Security issues
 Exposure to Microsoft SQL Servers
 Exposure to MQ Series Applications
 Level 2 Support Windows 2003/2008
 Ironport Email/Malware Security Gateways
 Negotiated contracts with software vendors during projects
 Technical lead for Disastor Recovery projects for external clients
 Level 3 Support & Maintain Blackerry 4 & 5 Servers for Lotus Domino and MS Exchange
 Level 2-3 Support Lotus Notes/Domino for Local Government Departments
 Exposure to Backup Exec and EMC Backup applications
 Level 1-2 Support for VMware systems
 Level 1-2 Windows 7 Support

2. October 1997 Senior Lotus Administrator at AXA Australia
October 2007
 Designing & Implementing internal & External Lotus Domino Systems
 Installation , Configuration of Domino Internet & Intranet Application Servers
 Maintaining & Implementing E-Commerce Solutions for AXA Australia
 User training (Class Room Environment)
 Maintanence of Domino Servers
 Configuring and maintaining Symantec Antivirus for Domino
 24 X 7 Support for Domino Server Applications
 Consulting & Development of Lotus Applications used by Staff
 2nd & 3rd level support for 3,500 users Australia & New Zealand
 Lotus Notes/Domino support AXA Asia Pacific.Lotus Domino
 Maintaining and deploying IBM Instant Messaging & Colaboration infrastructure (Sametime) within AXA
 Maintaining and deploying IBM Lotus Web Content Management (Aptrix) Websites
 Consulting with Microsoft Windows Engineers for Windows 2000/2003 server configuration.
 Administering Enterprise version of Intellisync Mobile Suite 6.4.X for AXA’s Excutive clients.
 Level 2 Support for PDA users (Intellisync Mobile Suite)
 Maintaining & Supporting SurfControl 5.0 AntiSpam Email Gateways
 Maintaining & Supporting Symantec Mail Security 4.1/5.1 for Domino
 Supporting INOTES (Domino Web Access)for remote users
 Technical lead for Lotus Domino Disastor Recovery projects
 Exposure to backup Exec
August 1997 Systems Engineer Logical Solutions
 Implementations & design of windows NT 3.51 networks.
 Design and implementation of Internet solutions
 Installation and administration of Novell Netware sites
 Installed & supervised:Connell Wagner(150 User site Netware 4.1)
 Lan administrator Logical Solution’s internal Novel network and Lotus Notes server.
 Maintaining third party computer systems,printers, and networks;
 Supervising other technicians
 National Australia Bank Head office. Accountancy Link Group ( 50 User Netware 4.1 installation & Lotus
Notes 3.34).
September 1996 Systems Engineer AAP Network Services
 IT Support engineer for Reuters (Australian Stock Enchange)
 IT Support for AAP (Australian Associated Press)
August 1993: Technical Support Engineer at Black Box Catalog Australia
August 1990
 Technical Sales for all Black Box Catalog products
 Support for sales Staff
June 1987 Computer Service Technician Computer Maintenance Dept Box Hill TAFE College.
August 1990:

3. January 1985 Radio Trades apprentice at Email Electronic & Petroleum Equipment Division.
June 1987.
Other Interests: Hiking, Computing and telecommunications, Digital Photography.
I have my own Professional Photography Business (Part Time)
Volunteer for my local Church.
Valid Working with Children ticket
March 1990 Member of the 4th/19th Prince of Wales’s Light Horse Regiment (Army Reserve)
October 2004
Education and Qualifications
Secondary : Caulfield Grammar (Year 7 to Year 11)
Box Hill TAFE (Vocational Orientation Program)
Tertiary : Advanced Certificate in Electronics (Digital) at Box Hill TAFE
Computer Field Service Certificate at Box Hill TAFE College
PC Network Systems Certificate at Box Hill TAFE College
CNE Certified Netware Administrator (Netware 4.1)
Principle Certified Lotus Professional (System Administration Domino 4.6)
Certified Lotus Professional (System Administration Domino R5.X)
Certified Lotus Professional (System Administration Domino R6/R6.5)
Certified Lotus Professional (System Administration Domino R7.X)
ITIL Version 3 Foundation
Trade Qualifications Radio Trades Certificate 20.1.1989
Courses Attended:
Octel Message Server Overture 200/300 Implementation & Maintenance
CNE Netware Administration 4.X; Advanced Admin 4.X; Network Technologies;
Configuration 4.X; Dos Fundamentals; Service & Support at Comtech Pty Ltd.
Microsoft Lan Manager at Educom
Managing & Maintaining a MS Windows Server 2003 Environment
Managing & Maintaining MS Exchange Server 2003
Managing & Maintaining MS Exchange Server 2010
Windows 10 - Overview (Webinar)
Windows 10 – Preparing your environment (Webinar)
Windows 10 – Deploying Windows 10 (Webinar)
Windows 10 – Provisioning Windows 10 (Webinar)
Windows 10 – Secuirty (Webinar)
Compaq Service Accreditation; Server Accreditation.
Token Ring Enterprise Networking conducted by Andrew Australia Pty Ltd
Technical Networks at Box Hill TAFE
Lotus Domino 4.6 System Administration 1 & 2.
Domino Application Development 1.
Domino R5.X System Administraion Update
Domino R6/6.5 System Administraion Update
Domino R7.X System Administraion Update
Lotus Sametime R3.5 Administration
Domino 8.0 System Administration (online)
Awards Nominated for the Rotary Apprentice of the Year 1987.

4. REFEREES Provided on request