Andrew Jonathan Shipp

Andrew Jonathan Shipp
BEng (Tech) Production Engineering and Management
Telephone: 07802 204 732
Email: andy_shipp@yahoo.com
RESULTS-DRIVEN PROGRAMME AND DELIVERY MANAGER WITH PROVEN SUCCESS ENCOMPASSING ORGANISATIONAL CHANGE,
APPLICATION SUPPORT AND PROGRAMME DELIVERY SPANNING OVER 20 YEARS’ PROGRESSION WITHIN AN RANGE OF BUSINESS AND
CONSULTANCY ENVIRONMENTS. ENERGETIC AND TENACIOUS LEADER WITH EXPOSURE TO ALL DISCIPLINES OF OFF/ON-SHORE 3RD
PARTY CONTRACTS/ENGAGEMENTS WHILE LEADING THE DELIVERY OF KEY BUSINESS CHANGE INITIATIVES. RELISHES CHALLENGES AND
DEMONSTRATES IN-DEPTH ANALYTICAL AND STRATEGIC ABILITY TO FACILITATE OPERATIONAL AND PROCEDURAL PLANNING WHILE
PROMOTING AND DEPLOYING A ‘BEST PRACTICE CULTURE’ ALIGNED WITH ‘FIT FOR PURPOSE’ METHODS AND PROCESSES TO ENABLE
SUSTAINED HIGH PERFORMANCE ACHIEVEMENT THROUGH THE MENTORING/ASSESSMENT AND DEVELOPMENT OF INTERNAL
CAPABILITY
--- AREAS OF EXPERTISE ---
• Departmental management • People leadership • Stakeholder management
• Project Management/control • Process change delivery • Senior level liaison
• Application support • Programme management • Business change
--- PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS ---
SENIOR DEVELOPMENT MANAGER
Visa Europe
Nov 2014- Present
Key engagement is as the Senior Development Manager responsible for the management of all
development with the Visa Europe Clearing and Settlement systems, covering 3 development teams
and changes included in 4 main business system releases across each year.
Also requested to take on an additional role of IT Delivery Lead for a major change programme to
introduce Token based payment capability into the Visa eco-system. This role covered delivery
responsibly across all of the main IT streams including Architecture, Analysis, Development, Test and
Release Management.
Key Achievements
• Delivered all release for the Tokenisation project to plan, supporting the initial product launch in
the UK along with subsequent functional upgrades and releases to support further Token
suppliers
• Introduced a range of Agile processes into the Token programme including regular drops into test
and live, burn-down tracking, and backlog management
• Developed and implemented a skills matrix model to manage training and development in the
VECSS team which was adopted IT wide
• Developed an Agile maturity model to support the Agile adoption programme, and also paid an
active role in driving the introduction of various Agile principles into the VECSS team and the
wider IT department
• Reviewed and implemented a revised metric pack for the VECSS area to monitor and manage
code quality, people development and delivery capability
DEVELOPMENT MANAGER
Landmark Information Services
Jun 2012- Nov 2014
Primary final role was as a Development Manager responsible for the management of all development
activity within one of the Landmark business verticals (Financial Risk). Initially engaged to head up the
Programme Office for Landmark, with responsibility for the delivery of the overall programme plan and
management of the Programme Office on a day-to-day basis.
Key responsibility is providing governance for and management of the delivery of the overall
development programme within the business vertical, along with line management responsibility for
the development teams within the stream. Also responsible for the development and refinement of
the internal development processes based on a ‘pragmatic’ Agile/Scrum model.
Key Achievements:
• Responsible for the management of the development of a number of key strategic programmes
to upgrade the existing mobile and legacy application suites
• Management of key customer and stakeholder engagements along with managing all key 3rd
party engagements from a Development and budgetary perspective

Telephone: 07802 204 732
• Re-defined the existing development process and implemented a more structured approach to
the Agile release and iteration planning processes
• Refined the Programme reporting structure, introducing the RAG status reporting and estimation
format along with enhanced risk and issue management processes to aid management tracking
and support upward communication
PROGRAMME / PROJECT MANAGEMENT
BJSS Consultancy
Mar 2010- Jun 2012
Engaged as an Agile focussed Consultant to take on a range of Programme and Project Management
roles within various blue chip financial and trading institutions.
Prime role was leading the development of 2 key delivery streams as part of a major business
transformation project within a major oil trading house, and the managing the development of a key
regulatory project within a major trading organisation, along with refinement of a range of Agile based
Project Management principles.
Key Achievements:
• Delivered 6 significant business developments to time, scope and quality using a pragmatic
approach to the Agile delivery methodology within a Java, Scala and C# environment
• Managed the development of a Trade and Order Management streams within a major business
and IT change programme to re-develop the full end-to-end trading system within the
organisation
• Defined and implemented a range of formal Project Management principles to support overall
project and programme monitoring, aid management tracking and support upward
communication
• Defined and implemented a structured approach to the Agile release and iteration planning
processes
• Managed the key stakeholder liaisons and governance sessions, and provided consultancy
support to the Programme Manager in a range of programme based governance activities
(including programme scheduling and planning, inter-stream dependency management and
release management)
MANAGEMENT ROLES
YELL
1994 – Mar 2010
Programme Manager - Secondment 2008 - 2010
Programme Management for two multi-million pound projects in partnership with IBM and
Detica/Wipro, to develop a major B2C eChannel for online sales and servicing of Yell products.
Overall responsibility for the programme delivery via the development and business streams along
with full budgetary control for both programmes (£15m & £7m) to agreed forecasts.
Key achievements
• Developed the key elements of a B2C eChannel using a combination of on-shore and off-shore
IBM resources aligned with key internal people
• Implemented the first commercial exploitation within Yell using the SOA framework to provide
sales and back-office support for a key new product initiative, delivering a system with a yearly
revenue target of £11M
• Successfully managed core 3rd
party supplier engagement (on-shore / off-shore) to ensure
delivery to time and quality, based on a range of defined metrics
• Delivered a Java / IBM Websphere SOA based eCommerce framework to form part of the core
architectural model for future developments within Yell
Head Of Development 2006 - 2010

Telephone: 07802 204 732
Accountable for the development and application support of all systems across the Yellow Pages
environments (SAP R3, SAP CRM, SAP BW, Java, .Net & various sales force automation tools) while
leading 130 people across 4 key teams along with over 60 people engaged as contractors / managed
services; working within the senior IS Management team to set overall IS department direction and
policy:
Key achievements
• Reduced development costs by over £1m having facilitated the expansion of the existing
outsourcing arrangement into a wider range of development areas and technologies
• Increased turnaround in small / medium projects by 50% having pioneered the integration of an
Agile / Scrum based development approach into the development department to focus on
delivering via an increasingly responsive route to market for selective projects
• Enhanced departmental processes and procedures to optimise existing models and methods,
improving the department time to market and project quality ratings by 15% whilst achieving a
99% project delivery target
• Managed the Application Support team to achieve all agreed SLAs with internal and external
customers, and increased defect turn-around by 30% through the use of a ‘fast-track’ approach
• Introduced a capability development / management scheme to develop and monitor department
skills and capability based around the Skills Framework for the Information Age model
• Successfully managed a £9m development and system support budget to a target of +1% to
forecast quarterly
Systems Delivery Manager 2001 - 2006
Responsible for the development of projects and programmes across a variety of technology
platforms (Java, SAP and .Net), achieved through reinforcement of best practice PRINCE2 project
management methodology, along with supporting the development of staff via the implementation of a
management training programme to help develop a broader base of consultancy skills - subsequently
rolled out across the wider department:
Key achievements
• Delivered final 6-month stabilisation stages of a £25m project to implement SAP R3 across Yell
over a 3 year period, reducing implementation partner level of engagement from 40 heads to 10
• Reduced departmental contractor costs by £1m through leading the implementation of an
aggressive major change programme to outsource the development of the core business
systems, whilst ensuring the consistent achievement of the departmental objective of a 99%
project delivery to agreed time, quality and date
• Reduced waste within business change and implementation processes through the introduction of
a formal release schedule for all software developments based on agreed business priorities
using a development ‘factory’ model
• Highlighted the maturity of internal processes having sponsored and managed the awarding of
the CMMI level 3 status to the department in under 1 year
• Managed a £7m development and system support budget to a target of +1% to forecast quarterly
Programme Manager: Yell Knowledge Management
Project Manager: Yell Sales Automation
1994 - 2001
Responsible for the delivery of a range of projects within the knowledge management stream, along
with successfully Project Managing the design, development and implementation of an on-line and
remote sales system for Yell:
Key achievements
• Managed the development of a bespoke of Java-based Internet system for web-site and domain
name registration sales
• Managed the development of an online selling system to allow external customers to access YP
systems to purchase and self-fulfil a limited range of Internet style products
• Reduced staff attrition, increased motivation and improved processes following the creation and
implementation of team / individual performance improvement plans

Telephone: 07802 204 732
• Delivered a range of key systems to support Yell’s Field and Tele Sales teams
• Increased channel growth through the creation of a new tele-sales system supporting 400
business users
--- EARLY CAREER SUMMARY ---
Consultant CACI LIMITED 1993 - 1994
Analyst Programmer/ Senior Analyst Programmer YELLOW PAGES SALES LTD. 1989 - 1993
Production Engineer DOWTY ROTOL* 1988-1989
(*sponsored student through final year of university based on work placement during degree course)
--- EDUCATION SUMMARY ---
University Of Wales Institute
of Science & Technology
BEng (Tech) Production Engineering and Management - 2.1 (Awarded
Vicram Engineering prize for final year dissertation)
1984 - 1988
Beverley Grammar School 3 A ‘Levels, 10 O ’Levels 1977 - 1984
--- REFERENCES AVAILABLE UPON REQUEST ---

Andrew Jonathan Shipp

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