Andrew Prentis is seeking a new role where he can drive business forward and make a difference. He has over 10 years of experience in parts interpretation, customer service, and automotive roles. He is a top performer who enjoys taking on responsibilities. His experience includes roles at Mercedes-Benz, Infomedia, National Australia Bank, and McDonalds. He has consistently exceeded sales targets and provided high customer satisfaction.

1. Andrew Prentis
PERSONAL DETAILS
CONTACT DETAILS prentisandrew@gmail.com
0400 465 921
ADDRESS 17403/177-219 Mitchell Rd Erskineville NSW 2043
AVAILABILITY Within 4 weeks
CAREER OBJECTIVE
 To work to drive the business forward and really make a difference.
 To do my best each day.
PROFESSIONAL SUMMARY
 I thrive on working to goals, providing service and support, and being given extra
responsibilities.
 I am consistently a top performer. I take additional things on and I thoroughly
enjoy learning.
 I am a determined person who enjoys a high workload, working with a team and
getting the pride and satisfaction of working towards goals and building
something.
 Experienced in service, support, sourcing, research, conflict resolution,
multitasking, organisation, communication and getting results.
KEY ACHIEVEMENTS
 Consistently using my strengths in planning, support, and structured organisation
skills to help drive businesses forward.
 Consistently exceeding department and individual sales targets and gross profit
targets.
 High external & internal customer satisfaction levels.
 Being part of team which won Australian Dealer of the Year.
 Being promoted from Teller to Service Advisor after only 5 months working for the
company.
EDUCATION AND QUALIFICATIONS
2014
2014
2011
2007
Mercedes-Benz Parts and Accessories Certified Sales Person
(recognised worldwide)
Australian Red Cross First Aid Certification
RSA & RCG courses completed
Mercedes-Benz accelerated Apprentice program
2005
2001
TAFE Certificate 3 in Automotive Mechanical
TAFE Certificate 3 in Food Retail
1998 Higher School Certificate
KEY TRANSFERABLE SKILLS KEY PERSONAL SKILLS
 Planning & Support services
 Customer service skills
 Conflict resolution
 Vehicle repair and diagnosis
 Sourcing
 Multitasking
 Working in a pressure environment
 Learning & Development
Results oriented
Team player
Proactive
Influencing & negotiating skills
Excellent communicator
Good organiser
Multi-tasking

2. INFORMATION TECHNOLOGY SKILLS
 Microsoft XP Professional- Excel, Word and Outlook.
 Adobe
 Internet Explorer
 Mercedes-Benz systems DAS,WIS and ASRA, EPC, Reynolds & Reynolds
 NAB BOBS banking system
CAREER HISTORY
June 2011 – Present Mercedes-Benz Australia
Parts Interpreter
Company Information Flagship Store providing the ultimate Mercedes-Benz experience
The purpose built dealership offers our customers the ultimate Mercedes-Benz experience and sets a new
benchmark in customer service. As a division of Mercedes-Benz Australia Pacific, we have a dedicated
industry leading team of Mercedes-Benz experts on hand to attend to every customer need, however large
or small.
Key responsibilities
 Interpreting, quoting and selling vehicle parts and accessories to a high level
of accuracy and in the most efficient way possible.
 Effectively managing and monitoring the parts and accessories department’s
stock levels of parts.
 Providing correct product information on after sales accessories and products
as well as technical information to customers when required.
 Maximising sales opportunities to increase the department’s and dealerships
gross profits.
 Selling parts and accessories to internal staff via internal staff program.
Key clients External & Internal
Key achievements
 Consistently exceeding department and individual sales targets and
gross profit targets.
 High external & internal customer satisfaction levels and parts
interpreted to a very high level of accuracy and efficiency
July 2010 – June 2011 G Brothers Mercedes-Benz Pty Ltd
Parts Interpreter
Company Information G Brothers has provided friendly and reliable service on the Northern
Beaches of Sydney for over 40 years. Where, besides the warmest of welcomes, you will find the complete
range of new Mercedes-Benz Passenger Cars and Vans and a splendid selection of Approved Pre-Owned
Vehicles.
Key responsibilities As above
August 2009 – July 2010 Infomedia Ltd
. Technical Analyst
Company Information Infomedia development division was established in 1990 as a leading
supplier of electronic parts catalogues for the automotive industry. Infomedia's electronic parts catalogues
have become the global standard for the automotive industry, used by more than 50,000 dealers in over 160
countries and 25 languages.

3. Key responsibilities
 Researching the appropriate parts required for many different vehicle makes
and models.
 Researching applicable labour rates and codes for many different vehicle
makes and models.
 Creating databases of vehicle service information.
Key Clients External and Internal
July 2007 – July 2009 G Brothers Mercedes-Benz Pty Ltd.
Service Adviser
Key Responsibilities
 Managing customer’s vehicles when at the dealership
Ensuring customer vehicles are repaired and diagnosed correctly and on
time when at the dealership. Keeping customers informed throughout the
day of progress on their vehicle.
 Making appointments for customer vehicles
Organising for customer’s cars to be picked up, dropped back when
necessary and organising any loan vehicles to minimise disruption to
customers.
 Organising all necessary parts needed
Working in conjunction with other departments to ensure all necessary parts
and any other items are ready for the vehicle.
 Conflict resolution
Resolving any customer concerns and complaints to an acceptable
conclusion and taking ownership of any problems.
 Induction and training
Attending latest technical courses for new vehicles and service advisor
training courses.
Key Clients External and Internal
Key Achievements
 Being part of team which won Australian Dealer of the Year 2008.
 Consistently high Customer satisfaction Index scores (customer
surveys).
 Helping to run various customer functions which increase vehicle sales and
service department work.
December 2002 - G Brothers Mercedes-Benz Pty Ltd
July 2007 Technician
Key Responsibilities
 Training- Working with technician to learn how to correctly diagnose and
repair Mercedes-Benz vehicles.
 Education – Attending TAFE for theoretical and practical study a swell as
attending Mercedes-Benz head office for apprentice training.
 Maintenance – Maintaining, cleaning and repairing workshop as required.
 Development – Attending training courses for new vehicles and certain new
technical features.
Key Clients Internal & External
Key Achievements Completed Certificate 3 in Automotive Mechanical at TAFE
Completed Mercedes-Benz accelerated apprentice program

4. Qualifying as licensed Mercedes-Benz Technician
April 2001 - National Australia Bank
December 2002 Service Advisor
Company Information National Australia Group is an international financial services organization
that provides a comprehensive and integrated range of financial products
and services.
Key Responsibilities
 Managing branch financials – Balancing daily taking received over the
counter and making sure all data is entered correctly.
 Supporting tellers when required – coaching tellers and assisting when
required.
 Sales- meeting branch and individual sales targets and advising customer’s
of new ways to do their banking business.
Key Clients External
Key Achievements
 Being promoted from Teller to Service Advisor after only 5 months
working for the company.
 Consistently exceeding branch and personal sales targets.
1998-2001 McDonalds
Customer Service
 Management training and completion of certificate 3 in Food Retail.
OTHER ACHIEVEMENTS
July 2007 – December
2010
Teacher in Sunday School
 Responsible for teaching school aged children in years K-6
Key Skills: Leadership and high level of responsibility
January 2005 – January
2008
Surf Life Saver (Long Reef Beach)
 Responsibilities included the setting up and closing down of my
designated patrol.
 Ensuring the safety of patrons at the beach.
 Communication with neighboring surf clubs and Warringah Surf
via radio to update on conditions of the beach.
 Attained Bronze Medallion
Key Skills: Leadership, team player
PERSONAL INTERESTS
Ocean swimming, De Loreans cars, Renovating, Films
EMPLOYMENT REFEREES
Available upon request.