1. ANDREW POTTER
Solihull, West Midlands.
Mobile : 07968 609 620
E-mail : Andrew.potter@blueyonder.co.uk
ExperiencedITManager
 Twenty years IT experience with roles covering IT Strategy & Management, IT Support and
Maintenance (Hardware & Software), IT Service Management, Project Management,
Development, Network Configuration, Security, Change Management and Implementation
Processes.
 Fifteen years of experience managing support teams to deliver IT Services.
 Nine years of experience developing IT Strategies and IT Budgets and investigating and
implementing new technologies to meet the business goals and objectives.
 Eleven years as IT Manager defining, developing and managing the provision of IT
Infrastructure and IT Network and Application Services within the ITIL framework, for 9 sites
and 140+ users.
 Advanced experience of managing Microsoft technologies including Microsoft Server, MS
Exchange, Microsoft Office suite and SQL Server.
 Confident negotiator and influencer and excellent communicator.
 Analytical problem solver who works well under pressure.
 Ability to work accurately to achieve tight deadlines.
 Flexible and determined when tackling new job challenges.
Employment History
Head of IT / IT Manager Birmingham Assay Office (January 2015 – Present)
 Defines IT Strategy Roadmap and Researches Solutions.
 Manages 3rd Parties and Negotiates Contracts & SLA’s.
 Project Managed move of all IT, Telecommunications and Printers to a new Head Office from
current Head Office of 140 years.
 Completely Redesigned SME IT Infrastructure (Hardware & Software) and Project Managed All
IT & Telecommunications.
 Project Manages, Specifies & Tests major software transition from Legacy Systems to .Net / SQL
Solution. Multi Office and Multi-National bespoke software. International Travel to India.
 Manages and develops IT Services & Projects to deliver business objectives.
 Manages, Evaluates and Sources all IT Hardware Systems, IT Software and Communications
Systems within budget.
 Maintains, Develops & Supports all hardware, software and security across 9 sites for 140+
users.
 Manages and Develops Strategies of the core software systems used within the company.
 Leads a team to deliver all IT Services within the ITIL framework and to build strong
relationships across the whole business.
 Provides Out Of Hours Support For All Systems & Users.
 Manages outsourced teams and projects to implement new systems and technology.

2.  Increases net profit by closer management of budgets and better utilisation of technology.
 Manages the development and implementation of all changes to the IT Services.
 Manages VOIP telephony solutions between all offices, cutting telephony costs by over 40%
without reducing quality of service. Negotiates SLA's with telephony providers.
IT Consultancy Projects (2013 – December 2014)
 Managed IT hardware / software implementation projects to deliver business objectives.
 Maintained, Developed & Supported all hardware, software and security for various clients.
 Implemented Digital Media strategies to increase online sales channels.
 Designed & Developed Websites / Hosting Servers for clients.
Accord Properties Ltd / Countrywide Head of IT ( 2004 – 2013 )
 Completely Redesigned SME IT Infrastructure (Hardware & Software) and Project Managed All
IT & Telecommunications For 2 New Offices.
 Managed and develops IT Services & Projects to deliver business objectives.
 Managed, Evaluated and Sourced all IT Hardware Systems, IT Software and Communications
Systems within budget.
 Maintained, Developed & Supported all hardware, software and security across 5 sites for 60+
users.
 Managed and Developed Strategies of the core software systems used within the company.
 Lead a team to deliver all IT Services within the ITIL framework and to build strong relationships
across the whole business.
 Provided Out Of Hours Support For All Systems & Users.
 Managed outsourced teams and projects to implement new systems and technology.
 Increased net profit by closer management of budgets and better utilisation of technology.
 Managed the online marketing strategy to gain more conversions / sales and continually grow
the business (currently over 60% of all new business from online channels).
 Managed the development and implementation of all changes to the IT Services.
 Managed VOIP solutions between all offices, cutting telephony costs by over 40% without
reducing quality of service. Negotiates SLA's with telephony providers.
Cap Gemini Ernst & Young Project Management ( 2000 – 2004 )
 Managed third party / client relations to ensure the successful delivery of a clients’ online
services within the SLA agreement. Client extended the £50,000 per month contract directly
due to service improvements.
 Managed budgets and staffing levels and modified to reflect changing client needs.
 Supported / developed applications on a variety of platforms.
 Implemented the release of live and test code using PVCS.
 Prioritised and distributed incoming helpdesk work.
 Proactively identified problems and issues, resolving to completion.
 Collated statistical information and produced monthly reports.
 Resolved issues and problems during major code migration projects.
 Tested / scripted for systemupgrade from Ingres 6.4 to Ingres II.
 Created skills matrices and identified areas for team training.

3. Other Professional Experience
1997 – 2000 Cap Gemini Ernst & Young Operations Shift Manager
1992 – 1997 Britannic Assurance Computer Operator
Training And Qualifications
2016 Member of the BCS (British Computer Society).
2010 ITIL Service Management qualification.
NFOPP Technical Award in Residential Property Management
9 GCSE’s
Technical Skills: Windows Server, Microsoft Exchange, Windows Operating Systems, Backup
Software, Security Hardware & Software, SQL Server, Microsoft Windows, Microsoft Office /
Outlook, Citrix, Google Adwords, Google Analytics
Training Courses: Team Leadership; Project Management; Six Sigma; Six Thinking Hats; Managing
External Suppliers; Customer Care; Microsoft Products; Visual Basic 6; Ingres ABF; Perl; Unix
Administration; SQL Server 7.