Andrew Kaletsky is seeking an IT support position utilizing his skills in troubleshooting, problem solving, and technical support. He has a Bachelor's degree in Information Technology from New York Institute of Technology, with a GPA of 3.4. His experience includes positions as an IT consultant for Gap Inc and Viacom-MTS, where he performed tasks such as hardware and software support, imaging machines, and troubleshooting technical issues. He also held a desktop support intern position where he installed software, addressed user issues, and managed over 2000 user machines. His skills include supporting Windows and Mac operating systems, Microsoft Office, troubleshooting, networking, and inventory management.

1. ANDREW F. KALETSKY
143 CLEMENS ROAD, MI NEOLA, NY 115O1, 516-984-6707, ANDREW.KALETSKY@GMAI L.COM
OBJECTIVE
I am interested in obtaining a Help Desk, Desktop Support or Engineer position, in a challenging environment that utilizes my IT support,
troubleshooting, and problem solving skills.
EDUCATION
Fall, '11 - Spring '15 NewYork Institute of Technology Old Westbury, NY
Information Technology, B.S.
 Dean's List (Fall 2011, Fall 2013, Fall 2014)
 Grade Point Average: 3.4
EXPERIENCE
1/15/2016 to 2/26/2016 Gap Inc. New York, NY
IT CONSULTANT
 Configured PC and Mac desktop/laptop configurations for user upgrades
 PC and Mac troubleshooting regarding all type of applications
 Imaged all machines based on company policies
 Constructed training room for user’s development and training
 Performed over 200 upgrades for installed memory (RAM) in a two day frame
6/01/2015 to 9/30/2015 Viacom – MTS New York, NY
IT C ONSULTANT
 Provided application and software support to users in response to service requests
 Work directly with managers to ensure efficient usage and distribution of equipment
 Investigated and recommended hardware and software solutions, upgrades, and patches in response to
business applications needs and demands
 Ensured all employees are able to successfully navigate and utilizeall work-related technologies
 Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered
group policies via ActiveDirectory
 Installed, configured, maintained, and supported workstations within thenetwork
 Troubleshoot and diagnosed technical issues, network security, and backup/restore imitative
 Managed, set up, and provided technology training for end and remote users
6/09/2014 TO 5/15/2015
D ESKTOP SUPPORT INTERN
 Deploying peripheral equipment to end users
 Diagnosing network problems at workstations
 Proper documentation of the Service Now ticketing system that included handling end-user tickets with supplementary notes
 Correctly and efficiently addressing user problems, concerns and questions
 Installation of operating system and application software that included virtualization and VPN
 Maintenance of printers, computers and laptops with appropriate updates, patches of software and solutions to be connected to the
network
 Setting up video conferences, audio conferences, meetings and laptop set-ups
 Managing and upgrading over 2000 users machines along with daily tickets or escalations
 Full understanding of MTS workflow, protocol and technology team expectations
Accomplishments
 Assisted in IT operationsfor Nickelodeon and BET mediacompaniesat two locations
 Strategically organized technology movesfortwo new flooropeningsin Nickelodeon
 Effectively deployed 500new machinesto usersto berolled-outfor theNickelodeon CreativeTeam
 Supported EPIXwithall IT administration including senior staff
SKILLS PROFILE
 Computer Skills: Hardware: PC and Macintosh; MobileDevices: Android, iOS, Blackberries; Software: Microsoft Office, Microsoft Word, Excel, PowerPoint,

2. iOS, Windows7, Windows8; Programs: TeamViewer, AdobeAcrobat Reader, AdobePhotoshop, NetBeans, WindowsRemoteDesktop (MSRA), Ticketing
Systems (ServiceNow), Video-teleconferencing, Bitlocker, eDOCs, ActiveDirectory, Citrix, PTS, ITAdmin, BlueJeansConferencing, Virtualization, VMWare
Fusion, Outlook, Exchangeservers, AliasClient, Imaging (PC &Macintosh); Networking: DNS, VPN, TCP/IP basics, RSA Tokens (Soft & Hard), Telephony
basics, Troubleshooting (PC&Macintosh), Inventory Control &Ordering Equipment.
 Other Related Skills: Proficient in Writing, Quality Customer Service, Professional Teamwork, QuickLearner and other related skills.