2. Quality Management System (QMS)
- aims to develop and maintain an organizational
system to ensure quality throughout the
organization and continual processes improvement
- promotes the adoption of a process approach
3. With what? With whom?
Input: Output:
How? How much?
Plant layout
Contingency plan
Maintenance plan
Organizational chart
Training plan
Back-up plan
Policy and
objectives
Quality manual
(scope + process map)
Procedures
Work instructions
Objectives and
targets
Measure and monitor
Internal audit
DMAIC
4.
5. Policy and objectives
Organization BSC
Departments Objectives and targets
Compartments Objectives and targets
Employees Objectives and targets
PERIODIC
MONITORING
PERIODIC
EVALUATION
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