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Cultural Challenges of Digitization - or: "OMG, the nerds are coming!"

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When traditional business meets IT both sides may face challenges.
These slides were first presented at the ProductPeople conference in Cologne on 2018-11-09.

Veröffentlicht in: Technologie
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Cultural Challenges of Digitization - or: "OMG, the nerds are coming!"

  1. 1. Sample to Insight Cultural Challenges of Digitization Or: “OMG, the n3rds are coming!” Source: https://pixabay.com/en/adventure-height-climbing-mountain-1807524/
  2. 2. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 2 Let me show you something awesome…
  3. 3. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 3 What is this?
  4. 4. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 4 ?
  5. 5. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 5 This is Source Code. Yay!
  6. 6. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 6 Oops, there’s something wrong…
  7. 7. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 7 Let’s go bug hunting…
  8. 8. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 8 Oopsie…
  9. 9. Sample to Insight "OMG, the n3rds are coming!" by Andreas Czakaj 9 Let’s fix it….
  10. 10. Sample to Insight Source Code Source: https://informationisbeautiful.net/visualizations/million-lines-of-code/ 10 Error density That’s great, right? • Average iPhone ~ 40K lines of code (LOC) • + Back end etc.: let’s assume 100K LOC • 1 bug per 100K LOC = 0.00001 = 0.001% error density • “Focus on the positive aspects” • => the software is 99.999% not broken (afaik) • Sales people: imagine conversion rates of 99.999%
  11. 11. Sample to Insight 99.999% correct software Source: https://pixabay.com/en/have-money-broke-3020814/ Apple’s famous SSL bug: https://blog.codecentric.de/en/2014/02/curly-braces/ 11 1 bug in e- commerce
  12. 12. Sample to Insight 99.999% correct software 12 1 bug in car brake system Source: https://pixabay.com/en/man-patient-standing-broke-3047012/
  13. 13. Sample to Insight 99.999% correct software 13 1 bug in nuclear plant SW Source: https://pixabay.com/en/atomic-bomb-mushroom-cloud-explosion-1011738/
  14. 14. Sample to Insight Finding the root cause Source: https://pixabay.com/en/boy-facepalm-child-youth-666803/ 14 Sales: “Why did the customer not buy?” … demand, price, competition, timing, contact person, ... Software Development: “What caused the bug?” … YOU did, dummy! … (in most cases) … check your own stuff 1st
  15. 15. Sample to Insight Source Code… Source: https://www.flickr.com/photos/bitterjug/7670055210, “Complexity” by Mark Skipper 15 It’s all about the DETAILS in a complex context
  16. 16. Sample to Insight What a software developer needs Source: https://pixabay.com/en/lens-camera-lens-focus-focusing-1209823/ 16 • Focus, concentration • Awareness of details & problems • Self-critical mindset
  17. 17. Sample to Insight So, what is a software developer? Source: https://pixabay.com/en/business-man-man-business-2356422/ 17 Lorem ipsum dolor sit amet A lot like an accountant
  18. 18. Sample to Insight What does ALSO it take to write code well? Source: https://pixabay.com/en/light-bulb-lightbulb-light-bulb-1246043/ 18 • It requires loads • … CREATIVITY • … to turn • … ideas into working software • ... ideas that are often unstructured, incoherent, contradicting, naive, ...
  19. 19. Sample to Insight So, what is a software developer, too? Source: https://pixabay.com/en/man-painting-artist-painter-person-37335/ 19 Lorem ipsum dolor sit amet A lot like an artist (with questionable fashion choices)
  20. 20. Sample to Insight The Big Filter Source: https://pixabay.com/en/filter-polarized-nikon-canon-sony-1259839/ 20 Cliché? But there’s LIKELYHOOD • Let’s not get into clichés • … Big Bang Theory • … IT-Crowd • … • Highly focused work • … for hours by yourself? • => introverts are likely to enjoy this more • => … as well as self-critical • => … and problem-oriented people. • How does that fit into companies’ culture?
  21. 21. Sample to Insight Individual Performance Bonuses Source: https://pixabay.com/en/mold-horse-love-for-animals-eat-2574251/ 21 Combining Feedback w/ Money… Studies show… • … kills honest feedback • ... only leads to b*tt kissing • … and justification • … it does not work for creative jobs & knowledge workers • … it even yields WORSE results • https://www.biggerpockets.com/renewsblo g/bonuses-and-incentives-dont-work- heres-what-does/
  22. 22. Sample to Insight Karma is a … challenging lady Source: https://www.flickr.com/photos/cayobo/6064212973/, “Watch Ur Karma” by Cayobo 22 • Leadership’s dark secret: • … it works! • … but not always as intended • “You get what you reward” • Do you want & reward… • … feedback culture? • … creativity? • … inspect & adapt? • … agile, thinking-along people? • … customer & value focus? • … team work?
  23. 23. Sample to Insight Developers = Resources? Source: https://pixabay.com/en/hiring-recruitment-job-hire-1977803/ 23 “Individuals & Interactions” Slack Time & Playgrounds • SW development is a craft, • … it’s mostly custom and • … unique • … created by unique individuals • Planning is way harder than simple XLS • … and don’t get me started on MS Project • And who wants to be treated this way? • Nerds wanna play, they need • … slack time • … playground work • … trying new tech stuff • Or else… • ... you're making it easy for head hunters
  24. 24. Sample to Insight Open Plan Office Source: https://pixabay.com/en/architecture-business-furniture-1837058/ 24 Managers’ & Controller’s Dream BTW • flexible layout • more efficient usage of space (“resources per m²”) • the cool kids in Silicon Valley do it • … it also allows for having better control over people
  25. 25. Sample to Insight Open Plan Office Source: https://pixabay.com/en/offices-business-computer-1181385/ 25 Studies show… Reality • … (normal) people don’t like it (<- privacy) • … introverts hate it • ... + distractions, noise • => messes with concentration & focus • https://www.inc.com/geoffrey-james/its- official-open-plan-offices-are-now- dumbest-management-fad-of-all-time.html • … more home office • … lots of headphones • … less dialog • … less face-to-face • … more tools • … speak of tools… =>
  26. 26. Sample to Insight “Individuals & Interactions over Processes & Tools” Source: https://pixabay.com/en/light-bulb-current-light-glow-503881/ 26 • Tools (JIRA, Confluence, Polarion, …) • … help persist, spread & organize ideas & knowledge • … but they cannot replace the creation of ideas & knowledge • => sit together & talk to each other! Agile Manifesto: • http://agilemanifesto.org/, http://agilemanifesto.org/principles.html • “… Individuals & Interactions over Processes & Tools …” • “Business people and developers must work together daily throughout the project.” • “The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.”
  27. 27. Sample to Insight Confidence Source: https://pixabay.com/en/beard-boldness-business-businessman-2345810/ 27 Product Owners (& Managers) want • … “a good feeling” • … certainty • … confident experts • … “precise estimations”
  28. 28. Sample to Insight Confidence Source: https://pixabay.com/en/crawl-mud-obstacle-soldier-919224/ 28 Developers know… • … it’s always the DETAILS • … it always depends • … innovation + certainty don’t mix Computers cannot be • … persuaded • … impressed by confidence Innovation + Over-Confidence => Disaster (Dunning-Kruger effect…)
  29. 29. Sample to Insight Commitment Source: https://www.flickr.com/photos/39955793@N07/33031460485/ 29 Product Owners want • … commitment • … which is 1 of 5 Scrum values However, • … commitment CANNOT be assigned, silence ≠ agreeing • Teams / people must actively commit on their own terms @developers: You need to commit to something – boldness is a Scrum value, too. “Great Power (and Freedom) comes with Great Responsibility” … and, for the love of Spock, learn about communication & Soft Skills …
  30. 30. Sample to Insight Managers Source: https://pixabay.com/en/manager-avatar-person-white-collar-312603/ 30 Two problematic company cultures: 1: not letting go & micro management
  31. 31. Sample to Insight If you don’t let go & empower your team Source: https://pixabay.com/en/station-suitcases-child-train-2923685/ 31 If you stay in charge… Don't get involved in operational work… • ... the project/product will be limited by your smartness • ... and your experience • ... and your availability (bottle neck) • ... while the others can’t progress • I tried to find some middle ground… • ... but only a clear cut has worked for me • … give guidance from outside the “tunnel" • ... show a vision while they are pragmatic • ... coach while they remain accountable • Instead, focus on your people… • … before head hunters do
  32. 32. Sample to Insight Managers Source: https://pixabay.com/en/manager-avatar-person-white-collar-312603/ 32 Two problematic company cultures: 2: distributed accountability
  33. 33. Sample to Insight Death by Committee Source: https://pixabay.com/en/conference-office-table-discussion-32376/ 33 Accountability = Ownership Distributed Ownership = Lack of Trust • ... (Ownership seems to resonate better with native speakers) • .. shared ownership = no ownership • … Scrum DEMANDS a single person to be the Product Owner • … how’s making more people I don’t trust supposed to yield better results? • … surely yields more alignment meetings • … slows down progress • … “consensus is the enemy of innovation”
  34. 34. Sample to Insight Agenda for Success Source: https://pixabay.com/en/children-win-success-video-game-593313/ 34 Nerds are different - and that’s a good thing. Embrace those … differences, … cross-functionality & … diversity for your competitive advantage. Collaboration is what makes a Digital Agenda come to life.
  35. 35. Sample to Insight The end Source: https://pixabay.com/en/children-win-success-video-game-593313/ 35 THANKS! Questions? Andreas Czakaj andreas.czakaj@qiagen.com https://www.linkedin.com/in/andreasczakaj/ https://www.xing.com/profile/Andreas_Czakaj https://blog.acnebs.com/

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