1. 1301 E. 75th
Street, Unit E, Chicago, IL 60619 (601)-421-3639 andrebacon54@gmail.com
Andre V. Bacon
Objective To obtain a position utilizing my customer service and leadership skills as well as growth
within the organization
Profile
• Proven ability to troubleshoot and resolve problems
• Leadership abilities to achieve specific goals and work effectively within a team environment.
• Successful customer service professional
• Proficient in wide range of software and applications including: Adobe Photoshop, Adobe
Dreamweaver, MS Word, MS Excel, MS Power Point and the Internet.
Education Harold Washington College Chicago, Illinois
Associate in Applied Science in Graphic Communications
Expected Graduated Date: May 2016
Virgin America August 2014-Present Chicago, Ill
Guest Service Associate
• Proactively created an initial rapport with guest and anticipated their needs
• Responsible for assisting guest with locating lost baggage and personal items
• Planned and communicated mail ,freight and luggage load procedures
• Brief flight crew on local weather, Guest loads and Air Traffic Control holds
• Determined Aircraft performance and weight limitations
Nordstrom September 2013-May 2014 Chicago, Ill
Customer Service Associate
• Operated an internal inventory system to locate specific items
• In charge of balancing cash reserves at end of shift
• Informed customers of Credit information and established new Credit accounts daily
• Operated a POS system when processing customer payment options
TCF National Bank May 2011-January 2013 Chicago, Ill
Teller/Sales Associate
• Processed Deposits, Withdrawals, Loan Payments and referred new clients
• Informed customers of account information
• Performed banking procedures efficiently and effectively
• In charge of balancing cash drawer daily
• Audited Vault biweekly
The Pantry November 2006-June 2008
Shift Supervisor Magee, Ms
• Performed outstanding Customer Service
• Supervised 6-8 employees
• Assisted manager with creating weekly schedules, performed weekly inventory, learned and
mastered a POS system
• In charge of balancing cash reserves at end of shift

2. I am writing in regards to your company’s receptionist opening. I have
experience as a successful customer service agent for 8 years and I have
developed impeccable phone manners, and the ability to deal with
agitated or distressed customers. I am accustomed to working on multiple
projects simultaneously, and can offer new ideas to help your company
grow and surpass goals and objectives.
My experience included : utilizing customer service skills assisting
customers to process banking needs, Assisting guest checking in flights,
utilizing Microsoft office software to complete daily administrative task,
working with POS systems to handle cash exchanges, and applying
effective customer service and sales strategies to ensure the customer
had a pleasant experience and a optimistic outcome.
My experience at Virgin America USA has helped me improve my skills in
leadership, allowed me to gain organizational skills, and has provided me
with extensive knowledge of how to up sell services and goods to
potential clients. I have also worked at TCF National Bank as a Teller and
customer service agent where I provided account information to
customers, and informed customers of a wide array of banking options
I am looking forward to discussing the position and my qualifications with
you in more detail soon. I feel confident that I fulfill the requirements for
the customer service position. Thank you for your time and consideration. I
can be reached via phone 601-421-3639 or through email
andrebacon54@gmail.com
Thank you
Andre Bacon