Credit card user manual

1. User Manual
Blue Bank Credit Card
Submitted to; Dr. Uma Chandrasekaran
Submitted By; Jonil Brahma
Sashi Bori
Kumar Anadi Anant

2. Know Your Blue Bank Credit Card
1. Bank Name
2. Micro Security Chip
3. Hologram
4. Your Card Number
5. Card Network Logo
6. Valid Thru
7. Card Holder Name
8. Contactless Chip
1. Magnetic Strip
2. Signature Panel
3. CVV Number
4. Emergency Service/Contact Center
Customer Service Number 1800 000 000 (24x7 Emergency Service) 4
It is very important to know the all aspects of credit card before going on board on our
services

3. How to use your Blue Bank Credit Card
You can use your Blue Bank Credit card to withdraw the Cash from
ATMs, PoS Terminal’s, e-Commerce Transaction.
At ATMs
Step 1: Visit your nearest Blue Bank ATM.
Step 2: Insert your Card to ATM
Step 3: Select your Language
Step 4: Enter your PIN
Step 5: Enter the desired amount you want to withdraw & Press Enter
Step 6: Collect Cash and Receipt
Withdrawing cash amount from any ATM is subjected to charge; please refer the fee
and charge section or visit our site www.Bluebank.com or you can call our customer
care 1800 000 000.

4. At PoS
Step 1: The
merchants/shopkeeper
swipes/Insert your card at PoS
Machine
Step 3: The PoS machine required
a PIN which entered by you
Step 5:The merchant will print
two copies and asked you to sign
the one and give you the another
copy
Step 2: The merchant then
enter the transaction amount
Step 4: You enter your ATM PIN
to complete the transaction at
PoS
Step 6: Your will also receive the
SMS from our bank about the
transaction

5. At e-Commerce Transaction
Now you can use your Blue Bank credit card for any e-commerce transaction
such as like for payment of bills, online shopping and online payments.
Step 1: Choose your product and place your order.
Step 2: Select the credit card option to initiate the
transaction with your Blue Bank Credit Card.
Step 3: Select your Payment Network.
Step 4: Enter your 16 Digit Card number.
Step 5: Enter your expiration date.
Step 6: Enter your Name .
Step 7: Enter your CVV (3 Digit code on your back of
the card).
Step 8: Click on the “Pay” tab for the next page.
Step 9: Recheck the Amount on next page.
Step 10: An OTP you will receive through SMS, enter
the OTP and Press the “Confirm” to confirm your
transaction.
Step 11: Save or Print the receipt of your transaction.

6. Schedule of Charges
Types Amount
Card issuance INR 550.00
Card replacement INR 150.00
Annual Fee INR 300.00
Duplicate ATM PIN Free
Supplementary Card Nil
ATM Usage
Cash withdrawal at the Blue bank 2.5% of the transaction Value Subject to minimum of Rs 300/-
Cash withdrawal at the other bank 2.5% of the transaction Value Subject to minimum of Rs 300/-
Other Charges
Late Payment Charges INR 300.00
Over Limit Charges 2.50% Subjected to maximum of Rs. 500.00
Return of Cheque 2% of the total amount due
Fees On Cash Payment on Branch INR 100.00
Cheque Pick-Up INR 100.00
Foreign Currency transaction 3.50% subjected to minimum INR 500.00
Fuel Surcharge 1.8% of Transaction value & Nil (Minimum transaction Value INR
500.00)
*Goods and Services Tax are levied on all transaction

7. Interest free Grace Period and Finance
Charges
• The interest free grace period range between 20 to 50 days subject
to submission of claims by the merchants.
• Finance charges are payable at monthly interest rate on the due
amount on which if cardholder not to pay that balance or all cash
advance taken by the cardholder, till they are paid back.
• If the cardholder makes the partial payment of the Total Amount
Due; i.e., the customer has outstanding balance from the previous
month and in the current month. On such transaction Finance
charges levied on the previous month’s outstanding balance.
• The current rate of interest is upto 3.50% per month (Annual 40.2%)
from the transaction date and subjected to change without any
prior notice.
• All finance charges are subject to levy of applicable taxes and are
debited to the cardholder’s account’s till the outstanding on the
card not paid in full.

8. Billing & Statement
• Blue Bank will send the cardholder a monthly
statement by post and email, showing the last
date of bill payment, total amount due and
payment history for the period.

9. Payment towards Card Account
• By logging on to www.Bluebank.com.
• By using net banking facility.
• By paying through ATM of Blue Bank.
• By mailing a cheque to the mailing address
provided in the statement
• By dropping a cheque in the nearest ATM
• By using ECS

10. Contact
Contact Particulars:
From All Phones :011-44 44 44 44 ( Prefix STD code of
your city while calling from mobile)
From BSNL/MTNL : 1800 000 000
Correspondence: Through mail, by writing to The
Manager - Customer
Services, Blue Bank Cards & Payment Services Pvt. Ltd.,
DLF Infinity Towers, Tower C, 1st Floor, Block 2, Building
3, DLF Cyber City Gurgaon Haryana-122002 India
www.Bluebank.com or at PO Bag 28 - GPO, New Delhi -
110001
Through email by writing in ccatfeedback@Bluebank.com

11. Thank You
Enjoy your Blue Bank Credit Card