1. 105/120 120/120 30/60
Visit 11
85.0%
YTD
83.5%
87.5% 100.0% 50.0%
2
3
4
5
6
7
8
9
10
11
12
13
14
15
84.5%
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
78.8%
Year to Date
2
3
4
5
6
7
8
9
10
11
12
13
14
84.8%
Current Visit
Environment Engagement Easy Exit
Letchworth (0421)
Region: C05
Your store was
visited on
Sunday 09 August
2015
Letchworth (0421)
Environment
Car Park & Exterior
The car park was free from litter and stray trolleys. Trolley bays were not
overflowing, and all POS was tidy and in a good condition.
Front Entrance, Trolleys &
Baskets
The store entrance was clean and inviting. There was no dirt or litter, and
no obstructions could be seen. All types of trolleys were available, and all
were clean, and litter free.
Toilets
The toilets smelt fresh and clean when I entered them. They were well
stocked and free from any damaged equipment. Bins looked to have
recently been emptied.
Colleague
Presentation
All colleagues met uniform standards and were wearing legible name
badges. None were eating or chewing gum.
5/5
5/5
10/10
10/10
2. Product Quality There were no product quality issues in the perishable foods departments.
Overall Store Presentation
The bottom health and beauty shelves in aisle forty two were dusty and
dirty. All of the glass at the counters was smeared, apart from at the
bakery counter.
Environment Continued...
Looking Good
Displays were poorly stocked and looked very untidy. There were no
hindrances, or packaging lying on the floor, and there was a ready supply
of bags available.
Produce & Floral
Cleaning Matters
All areas of the produce and floral department were clean and litter free.
There were no issues that I noticed.
Looking Good
Displays in this department were tidy and well stocked. There were no
obstacles or hindrances, and no packaging lying around. Colleagues were
working in a customer aware manner.
Household
Cleaning Matters The section was clean and well maintained.
Engagement
Warm Welcome
The colleague greeted me with a friendly smile, good eye contact and an
upbeat, "Hi, how can I help?" when I approached them.
Meeting Customer Needs
They went to check to see if the product was in stock in the warehouse.
When they returned, they offered me an alternative product, as the one I
enquired about was not available.
Leaving a Positive
Impression
They thanked me at the end of the enquiry, and asked if there was
anything else I needed. They were focused throughout and did not move
on to another task too soon. Their manner had been friendly throughout.
Out of Stock
Well done for achieving 100% Sarah!
"Do you have anymore...?" In order to achieve full marks, the colleague needs to find more of the requested product or offer
a suitable alternative. Half marks will be awarded if the colleague takes additional steps to help the customer, but fails to
offer an alternative.
10/10
10/20
5/10
20/20
10/10
20/20
20/20
20/20
20/20
Letchworth (0421)
Region: C05
