This document discusses concerns around the collection and use of large amounts of customer data from disparate sources by insurance companies. It questions whether customers are being treated as commodities, raises issues around customer segmentation turning into discrimination, and emphasizes the importance of transparency in data collection as well as protecting customers and offering them value in return for their personal information. The document concludes by advising companies to focus on doing what is right when it comes to handling customer data.

1. Fear and Loathing in Big Data!
Amy Gaskins!
MetLife!

4. Make vendors talk
about metrics!

6. Are you turning customers
into commodities?!

7. So many
disparate
data
sources!

8. Can get
you to
the
individual
consumer!

10. It’s about control.!

11. Don’t
overestimate!
your
horsepower!

13. Where does segmentation end!
and discrimination begin?!

15. What do you want to know?!

16. Why do
you
want to
know
it?!

17. How are you going to collect it?!

18. What are you going to
offer the customer in
return?!

19. How transparent should you be?!

20. Protect
yourself,!
your
products,!
and your
customers!

21. Case
study:
Disability
Insurance!

25. Do what’s right.!