1. Professional Skills Profile
 More than 20 years’ successfulexperience in Customer Service and Support with recognized
strengths in medical terminology, insurance ICD9 coding, problem-solving, staff support,
planning/implementing proactive procedures and systems to avoid problems in the first
place.
 Exceptional communication skills written and verbal
 Excellent working knowledge using Microsoft Excel, WordPerfect,Microsoft Word, Microsoft
Publisher and Microsoft PowerPoint.
 Energetic team player, acknowledged as “Total Quality Customer Service Professional.”
 Develop, plan, conduct audits and variance analyses and maintain/update accurate inventories.
Education
Liberty University,Lynchburg VA Anticipated May 2017
Bachelor ofScience - Business Administration-Healthcare Management
Professional Experience
Advanced Radiology Consultants, Shelton CT 2003 – Present
Team Lead
 Work with over 200 medical professionals covering 7 offices, responsible for more than 18
employees.
 Worked with management in implementing multiple new departments, from concept through to
completion.
 Quickly and effectively solve referring doctor, patient and staff challenges.
 Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
service and employee morale.
 Created and maintained a paperless process guide which can be viewed by the entire company.
 Acknowledged as an employee who can take on various challenges to help improve productivity,
morale and consistency.
 Proactive planning led to notable increase in morale in all departments.
 Instituted an employee satisfaction survey, drastically reducing potential problems and increasing
accuracy and consistency.
Connecticut Fertility Associates, Norwalk CT 2001 – 2003
Front Desk Supervisor
 Instrumental in making sure all correspondence went out on time.
 Quickly and effectively managed multiple schedules for the practice.
 Maintained and effectively achieved set schedules where appointment ran no more than
20 minutes behind.
 Helped create and maintain a friendly, pleasant HIPAA compliant office.
 Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
service and employee morale.
Amy L. Disney
99 Riverview Place ● Stratford, CT 06615
(203) 521-6993 ● AmyKrystal18@yahoo.com

2. Lee Travel, Westport CT 2000 – 2001
Receptionist
 Received and handled over 90% of Incoming calls.
 Helped create and maintain a friendly, pleasant HIPAA compliant office.
 Instrumental in making sure all travel documents and reservations went out on time.
Community Involvement
Employee Enrichment
Committee, Shelton CT
 Back to School
event Team
Captain for 3 years
 Sterling House
Food Drive
 United Way
 Juvenile Diabetes
Walk
 Wear Red Day
Relay For Life,
Monroe/Trumbull, CT
 Event Chair for 2
years
 Planning Committee
for 4 years
 Team Captain for 2
years.
Making Strides Against
Breast Cancer,Westport, CT
 Team Captain for 7
years