1. References available upon request
CV
Amneh AlMutlaq Pettella
Address: Mojashe Al Salami.18  64231 Amman, Jordan
Born in 17.08.1982 at Saham, Jordan
Status: married
Mobile: +962(0)799712714
Email: algeria42@hotmail.com
Objective
I am highly motivated, hard working, and I have experience in team work, management and
customer service.
I am seeking employment with a company where i can use my talents and skills to grow and expand
the company.
Work Experience
09/2007 - 07/2014 Full-Time Shop Manager
AZADEA Group, Amman, Jordan
Activity description:
Mainly Operation and administration:
- Set the budget and planning shipments
- Correspondences management with suppliers
- Organize stock and order garments
- Analysis reports and numbers
- Personal selection and Training new staff
- Schedule meeting
- Problems solution concerning sales
- Costumer service
- Communication skills by email ,meeting and phone calls
08/2006 - 08/2007 Full-Time Office Manager
Al Massra, Amman, Jordan
Activity description:
- Set meetings
- Dealing with costumers
- Correspondence
- Files organization and documents
11/1998 - 10/2000 Full-Time Cashiers and Customer Service
Al Jam'a Mall, Amman, Jordan
Activity description:
- Cashier responsibility and sales registration worked under graduated

2. References available upon request
Education and training
1999-2000 :
Graduated from Amman high school for science education
Since 2001-2006 :
Bachelor of Chemistry science (department of Earth and Environmental Sciences )
Since 2007-2014:
Training:
MDP Training (Mangers development program)
Program expectation
Conflict management
Report analysis
Personal development plan
Managing people
Communications styles
Time and plan organization
Customer service
Exceptional customer service
Mystery shopper
Communication skills
Skills
Language Skills:
Arabic: native speaker
English: excellent
Italian: poor
Computer: MS Office (Word advanced skills; Power Point intermediate skills; Excel basic skills)
Interests
Reading, travelling