1. Amina Aziz ​(678) 458-2244 miname31@gmail.com 2344 Tiffany Circle, Decatur, GA 30035
678-709-8229
CORE COMPETENCIES
Customer/Client Focus
Learning Orientation
Interpersonal Relations
Time Management and Prioritizing
Problem Solving
Conflict Resolution
Communication Proficiency
Research/Case Studies
Data Entry
TECHNICAL SKILLS
● Microsoft (Word, Excel,
PowerPoint, Outlook)
● QuickBooks
● Solaria
● Collections
● Medical Terminology
● Medical Records
● Automatic Dialer
● First Aide
● Sales/Marketing
● Payment Processing/Lockbox
● Team Oriented
PROFESSIONAL EXPERIENCE
Customer Service
● Managed difficult or emotional customer situations
● Responded promptly to customers’ needs and solicits customer feedback to improve service
● Conveyed client relationship management functions, which included promoting enduring relationships with a diverse clientele
● Lead team of ticket sellers for the Georgia Aquarium; worked in an inbound call center
Administrative
● Trained new employees and taught skills such as computer applications, phone systems, and policy and procedure
● Provided administrative support and assisted with special projects
● Composed and reviewed legal documents; researched cases
● Referred and review forms for eligibility of clients
● Initiated workshops at DOL; including interviewing skills, completing on-application and others
● Made referrals for special need clients to VOC Rehab or other vendors
Accounting
● Supported the accounting department by entering data into the general ledger system, and ensured files are completed and
maintained as needed in regards to Accounts Payable, Accounts Receivable, Credit and Collections
● Researched overpayments to initiate payer resolutions/discrepancies in the form of expected reimbursement and contractual
calculations
Legal
● Experience working in a collection based law firm environment, FDCPA compliant, specializing in negotiating settlements,
affidavits, skip tracing, judgments, liens, summons and complaints, and statute of limitations
● Upheld communications with attorneys and clients through discovery phase to facilitate case settlements
● Assessed claims for potential fraud and utilized background search engines to skip trace parties indebted to client
Claims Adjuster
● Analyze information gathered by investigation and report findings and recommendations
● Examine claims form and other records to determine insurance coverage
● Examine titles to property to determine validity and act as company agent in transactions with property owners
● Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims
● Interview or correspond with claimant and witnesses, consult 3​rd​
parties, and inspect property damage to determine extent of
liability
● Investigate and assess damage to property
● Prepare report of findings of investigation
WORK HISTORY
FedNat Adjusting, Doraville, GA Insurance Customer Service Agent 2016-Present
Bank of America, College Park, GA Data Entry Operator 2012-2014
Battle Law, PC, Atlanta, GA Legal Assistant 2010-2012

2. Amina Aziz ​(678) 458-2244 miname31@gmail.com 2344 Tiffany Circle, Decatur, GA 30035
678-709-8229
Alexander Gallo Holdings, Atlanta, GA Account Receivable Associate 2009-2011
Georgia Aquarium, Atlanta, GA Sr. Team Call Center Specialist 2005-2008
Fulton County Board of Commission, Atlanta, GA Office Intake Specialist 2003-2005
EDUCATION
Georgia Piedmont College, Decatur, GA Major​: ​Paralegal Studies Currently
Attending
Woodruff Medical & Training, Atlanta, GA
● Certificate​: Patient Care Technician, EKG, Medical Records, BLS & First Aid 2014
Strayer University, Lithonia, GA Major: Business 2013-2015
Iverson Business College, Atlanta, GA Major: Paralegal 2008
Norcross Technical Institute, Norcross, GA High School Diploma 1997