1. Amelia Rose
1513 SE 9 TH ST MOORE OKLAHOMA 73160 (405)703-0981 (281)702-5495
AMELIADROSE1983@GMAIL.COM/ https://www.linkedin.com/in/ameliamiddlebrookrose
Summary
Administrative Assistant with overTen years of experience in a variety of industries providing support to
staff and senior executives. Versatile, with Management experience with companies as small as 20-50
employees to fullscale multi-million dollar Corporations. Excellenttime management skills with
demonstrated ability to prioritize and handle multiple projects in face-pacedenvironments. Ability to
juggle several responsibilities at once. Customer servicefocus. Detail-oriented withsuccess implementing
solutions to create optimal efficiency.Workwellindependently and as a team member. Strong
interpersonal and communication skills withthe ability to collaborate withdiverse individuals.
Skills& Expertise
All Windows operating systems along with Apple/MAC, Outlook,Word;Excel; PowerPoint,DonorPerfect,
AS400. Word Perfect,PeopleSoft,and Ulti-proalong with Concur fortravel planning and expenses.
Excellent time management skills. Excellentinterpersonal skills, phone manner, and officeetiquette.
Problem Solving; Scheduling; Outstanding communication skills. I am extremely motivated, and detail
oriented: Capable of maintaining good/ professional relationships withcolleagues. Customer Service,
Time Management, Communication, Problem Solving; Mentoring, Team Management, Volunteering,
Volunteer Management, Volunteer Recruiting; Customer Relations, ProjectManagement & Training..
EventManagement, Social Media, EventPlanning, Nonprofits, & Public Speaking. Social Media,
Fundraising; Community Outreach. Typing: 50 wpm,
Experience
Administration Assistant/Receptionist/Data Entry at Feed the Children/World Neighbors
January 2014 - Present (Current)
Administrative and officesupport . Duties include filtering telephone calls, receiving and directing
visitors, word processing, creating spreadsheets, and filing. Softwareskills are required, as well as
Internet research abilities and strong communication skills. screening calls; managing calendars; meeting
and event arrangements; preparing reports and financial data; training and supervising other support
staff;and customer relations. Basic clericaltasks. Operates standard officeequipment. I also work with
our distribution centers here in Oklahoma City. I provide information to local volunteers ranging from
directions, contact information, and information on other local partnering agencies. I am also cross
trained in International Child Development. Helping to play catch up from 3 years’ worthof backlog
artwork,letters and important documents from our sponsored children from 10 countries around the
world. Scheduling appointments, giving information to callers and providing face to faceassistance with
new applicants, visitors, vendors, and special guests. also responsible forassisting with the day to day
tasks of ordering supplies, updating FAQ’s, and maintaining current employee lists for the entire
company. Workedclosely withWorld Neighbors on several “mail out” campaigns and direct mailers.
Managing Donor Perfectupdating donor information including personal information as well as financial
information for the charity and the donors.

2. Amelia Rose
1513 SE 9 TH ST MOORE OKLAHOMA 73160 (405)703-0981 (281)702-5495
AMELIADROSE1983@GMAIL.COM/ https://www.linkedin.com/in/ameliamiddlebrookrose
2
Agent at C.H. Robinson Worldwide, Inc.
June 2009 - February 2011 (1 year 9 months)
Prepared transportation schedules routs and dispatch for truckdriver. Communicated Daily with Load
manager ensuring that all pickup/deliveries completed in time. Maintained Load call reports forover a
thousand logistic companies. Provideda high quality of customer service uncommon to the logistic field.
Known as a problem solver withexcellent communication skills I created several S.O.P’s on how to
duplicate performance. Trained new hires on standard operating procedure, and sometimes on how to
smile. Kept records of value estimate and rating for the DOT. Maintained receipt of delivery for hundreds
of carriers. I made outbound checkin calls to drivers and taking incoming checkin calls to stay ahead of
any possible schedule conflicts.
Lead/Customer Service at AT&T
January 2007 - August 2008 (1 year 8 months)
Provideddaily direction and communication to employees so that customer service calls were answered
in a timely, efficientand knowledgeable manner. Continual evaluation of processes and procedures. I was
responsible for suggesting methods to improve area operations, efficiency and serviceto both internal
and external customers. I did performance feedback and coaching on a regular basis to 15 people every
week where I wroteperformance reviews for skill improvement. I was alwaysavailable foremployees
whoexperience work and/or personal problems providing appropriate coaching, counseling, direction
and resolution. I Ensured employees had appropriate training and other resources to perform their jobs. I
responded to and resolves employee relations issues expressed by team members. Addressed disciplinary
and/or performance problems according to company policy.Prepared warnings and communicates
effectively withemployees on warnings and makes effective/appropriatedecisions relative to corrective
action as required.
Providedinbound customer service for national customer base. Consistent top producer with save ratio,
phone time, and schedule adherence. Retain customers; discourage customers from disconnecting
wireless service. Troubleshoot and resolve complex billing, technical issues and customer complaints.
Appointed to mentor program, assisting new hires and tenured reps with adherence issues. Received
numerous awards including.100% Quality for a full quarter 100% Quality By customer surveys many
mailed/emailed recommendations by customers to AT&T. Then was promoted to lead in January 2008.
Team leader/Administrative/Brand Ambassador at Events and Promotions
2003- 2007 (4 years)
Oversaw team management and supervision. Planned and applied new policies forteam. Coordinated
with team member and other colleagues. Led team activities, marketing, and finance and business
relationships. Interviewedand hired applicant for team management and development. Prepared team
report, development strategies and other documents for team management. Expressed and encourage for
team development Perform general officeduties such as ordering supplies. Maintained records
management systems, and performing basic bookkeeping work. Handling time sheets and payrollduties.
Prepared team report, development strategies and other documents for team management.

3. Amelia Rose
1513 SE 9 TH ST MOORE OKLAHOMA 73160 (405)703-0981 (281)702-5495
AMELIADROSE1983@GMAIL.COM/ https://www.linkedin.com/in/ameliamiddlebrookrose
3
Quality Assurance Manager at Dish Network
January 2005 - March 2006 (1 year 3 months)
Participated in design of call monitoring formats and quality standards. Performed call monitoring and
provided trend data to site management team. Uses quality monitoring data management system to
compile and trackperformance at team and individual level. Monitored email customer contacts.
Participated in customer and client listening programs to identify customer needs and expectations.
Providesactionable data to various internal support groups as needed. Coordinates and facilitates call
calibration sessions forcall center staff. Provides feedbackto call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review. Updated
Company call center software (Search tool)to help with call flow and keeping answers standardized and
efficient.
Substitute Teaching at Alvin ISD
August 2001 - 2003 (2 years)
Filled in forabsent teachers in emergency and on short and medium term assignments. Followedteaching
programs set by regular teachers and prepared outlines when necessary. Liaised effectively with
colleagues in team teaching assignments. Integrated lessons into long-term curriculum plan to ensure
continuity of education objectives. Set and corrected homeworkassignments and projects. Employed
materials and techniques of regular teacher where available. Fostered safe, positive and supportive
learning environment. Ensured good order and behavior in and out of class. Maintained attendance and
achievement records in accordancewith school policy. Completed appropriate report forms forsubject
teachers / academic supervisors. Respected confidentiality of personal information. Adhered to non-
discriminatory policies and guidelines. Attended faculty meetings. Participated in general school duties as
requested.
Assistant Manager/ Sales Associate at Victoria's Secret Pink
July 2001 - 2003 (2 years)
Making sure the shop floor runs smoothly.Meet the store's monthly targets and handle budgets. Recruit
and train staff. Dealt with any enquiries and complaints and monitor customer service. Puttogether the
rotations and shifts. Check that the products yousell are welldisplayed and set up planogram. Managing
deliveries Greeted customers and determined their needs and wants. Discussed type, quality and number
of merchandise required forpurchase. Recommended merchandise based on individual requirements.
Advised customers on utilization and care of merchandise. Provided adviceto clients regarding particular
products or services. Answered customers’ queries and concerns. Showed the live working of
merchandise. Quoted prices and discounts as wellas credit terms, trade-in allowances, warranties and
delivery dates. Prepared sales contracts and acceptedpayment through cash, checkand credit card.
Assisted in display of merchandise. Maintained sales records for inventory control

4. Amelia Rose
1513 SE 9 TH ST MOORE OKLAHOMA 73160 (405)703-0981 (281)702-5495
AMELIADROSE1983@GMAIL.COM/ https://www.linkedin.com/in/ameliamiddlebrookrose
4
Education
Alvin High School
Diploma, High School, 1998 - 2001
Activities and Societies: Thespian Society, Theater Arts, FCCLA.
University of Houston-Clear Lake
Bachelor’s Degree, Early Childhood Education and Teaching, 2002 - 2003
Activities and Societies: Delta Gamma- Gamma Sigma Chapter
Certifications
Notary Public State of Oklahoma State of Oklahoma License 15003879 April 2015 to April 2019
Diploma in ProjectManagement ALISON - License 276-6305960 January 2015
Diploma in Human Resources ALISON - License 347-6305960
Diploma in Operations Management ALISON - License 345-6305960
Fundraising forthe Non-ProfitALISON- License 402-6305960
Fundamentals of Human Resources ALISON - License 227-6305960
Introduction to Change Management ALISON - License 845-6305960
Change Management - Organizational Capacity forChange ALISON - License 848-6305960
Change Management – Guiding Principles and Practices ALISON- License 846-6305960
Organizational Change - Managing and Supporting EmployeesALISON - License 847--6305960
Introduction to Time Management ALISON -License 738-6305960
HonorsandAwards
Outstanding Customer Service

5. Amelia Rose
1513 SE 9 TH ST MOORE OKLAHOMA 73160 (405)703-0981 (281)702-5495
AMELIADROSE1983@GMAIL.COM/ https://www.linkedin.com/in/ameliamiddlebrookrose
5
January 2008- AT&T
100% Quality for a full quarter. 1 call resolution.
Top Team Performance -Team ACW & HOLD below the call center average.
July 2008-AT&T