Transform with Cloud to drive your future

Transform with Cloud to Drive
Your Future
AWS Transformation Day
JB McGinnis, Sebastien Burnett

| Copyright © 2018 Deloitte Development LLC. All rights reserved.2
Imagining the
Future
W H A T I F Y O U C O U L D …

Analyse billions
of rows of
signaling data
to deliver 1.6
million more
journeys on
time?
ACTION – JB to use use
case he is comfortable
with
N E T W O R K R A I L

Revolutionise your
mainframe claim
system with the
cloud to realise a
$20M reduction in
operational costs
and a 30%
efficiency
increase?
G L O B A L I N S U R A N C E O R G A N I S A T I O N

Cloud helps you
do that
C L O U D I S M O R E T H A N A T E C H N O L O G Y
C O N V E R S A T I O N ; I T I S A B U S I N E S S O N E

Has your organisation started
talking about cloud?
If not, why not??

Source: Google Trends – searches on “What is Cloud Computing?”. Searched June 8th, 2018.
Interest over time
100
75
50
25
Jan 1, 2004 Jun 1, 2008 Nov 1, 2012 Apr 1, 2017
Note
Google Searches on Cloud Computing
Source: Deloitte NextGen Outsourcing Survey 2018.
Companies Considering or Adopting Cloud =

Cloud is not a frontier

Moving to
cloud is not
a strategy

Why Were Organizations Adopting Cloud in 2016?
Lowering cost of delivery
Speeding up the rate of change
Speeding up implementation
Enhancing innovation
61%
45%
30%
21%
Source: Deloitte 2016 Global Outsourcing Survey. Deloitte. May 2016.

Why Are Organizations Adopting Cloud in 2018?
Source: Deloitte 2018 Global Outsourcing Survey. Deloitte. June 2018.
35%
38%
50%
51%
54%
56%
63%
64%
Lower cost
Improve security and resilience
Adopt on-demand self-service
Access to new technology
Rapid elasticity / scalability
Improve performance
Improve speed / time to market
Cloud as a catalyst for IT innovation
2016-2018
we saw a 3x increase in the
number of organizations adopting cloud
to drive innovation

The
conversation
about cloud
is changing

How to Differentiate With Cloud
1.
Recognize shifts
in the market
2.
Involve the client’s
full leadership
team
3.
Measure business
outcomes, not just
IT budgets
4.
Make bold
moves

#1
Involve your
organization’s
full leadership
team

Who Drives Cloud Initiatives?
Source: Deloitte 2018 NextGen Outsourcing Survey

16
16
Source: Unless otherwise stated, all data referenced in this presentation is from Deloitte's 2018 Global CIO Survey
About the Deloitte 2018 Global CIO Survey

The changing role of the CIO
Change instigators take the lead on
technology-enabled business
transformation and change initiatives.
Business co-creators spend most of
their time on business strategy and
enabling change within their businesses to
ensure effective execution of the strategy.
Trusted operators deliver operational
discipline within their organizations by
focusing on cost, operational efficiency,
and performance reliability.
73% of CIOs surveyed say it’s challenging to find the right
balance between business innovation and operational excellence1
88% of CIOs say their role is becoming more digital and
innovation focused1
Organizations expect to get more out of technology, and to be able to do this, CIOs need to fundamentally
shift how they deliver value – while ensuring operational excellence

#2
Measure
business
outcomes,
not just IT
budgets

ROI on Cloud Investments
Cloud business
value can outweigh
IT value up to 50x

Cloud Doesn’t Make All This Happen On Its Own
Digital, Analytics, and Cloud do not live in siloes in the marketplace and our clients are not viewing these disruptors as unique
entities, but rather as a continuum of business and IT enablers.
Digital, Analytics, and Cloud have a natural
relationship, and each one enhances the other.
Together, they form a basis for organizations to
reinvent themselves and their business.
ANALYTICS
How we extract value
from the data and gain
insights for action
CLOUD
Reimagining and reinventing how
our clients do business and
Digital and Analytics interact with
their business
DIGITAL
Means through which we
interact with our environment
and data is the byproduct of
this interaction

#3
Make bold
moves

Be Bold, Cloud isn’t new, but how we think about it is
S E C U R E , C H E A P E R ,
S C A L A B L E C O M P U T E
P O W E R T H R O U G H C L O U D
H O S T I N G
A N A L Y T I C S &
M A C H I N E L E A R N I N G
D R I V E N O U T C O M E S
D A T A & A S S E T
M O N E T I Z A T I O N ,
E C O S Y S T E M P L A Y S
D I S R U P T I V E
N E W B I S I N E S S
M O D E L S
CIO
CFO
COO
M ATURITY and EFFORT
CAPABILITIESandINCREMENTALVALUE
Cloud
Analytics
Digital
N A T I V E S E R V I C E D R I V E N
I N N O V A T I O N , O P E R A T I N G
M O D E L S H I F T
C-SUITE
PERSONA
CTO
CEO
CAO
LOB
Cloud is nearing mass adoption
with many businesses using some
form of Cloud
Once adopted, disruptive Cloud
solutions (including insight
generation, process management,
organisation / talent model changes,
etc.) drives continued revenue growth2

How Deloitte uses the Cloud to innovate
Products
Platforms
Partnerships
We package up our expertise
into products, giving you access
to deep insight and new
capabilities, at your fingertips
We bring organisations with
common interests together to
meet, greet and transact
We partner with leading
technology providers, emerging
startups and our clients to solve
the most pressing challenges
BEAT (Behavioural and Emotional Analytics Tool)
Risk Scoring
Language Analysis Behavioural Analysis
Outcome Prediction
Interaction analytics – An AI based behavioural and
outcome based solution to analyse customer interactions

Deloitte Consulting’s innovation factory building products and solutions designed
specifically with today’s biggest health care business and operational challenges in mind
Cognitive and artificial intelligence incorporated across all facets of healthcare
Patients moving to the center as a consumer and data owner
Evidence underpinning the shift to a value-based, learning healthcare system
Data liquidity creating a connected healthcare system and near-real time data access
v. to tend or move toward
one point or one another
n. a person's mental or
physical condition
Industry Focus – Life Sciences

EXPLORE ANALYZE INFLUENCE
ConvergeHEALTH MinerTM is an Open, Modular Platform Designed for Life
Sciences Needs
Enable a broader set of users to
analyze data with a broad set of
statistical tools and self-service
applications
Enable the exploration of available data
(e.g., RWD, RCTs, molecular, etc.), studies
and evidence/results with the controls and
governance for access across the
enterprise
Enable data-driven decision making
across the product life cycle for the
enterprise
An integrated, open, flexible cloud-based analytics, knowledge management and collaboration
platform designed to expand the use of data and evidence across the product life cycle

• Transform the hospital
patient experience.
• Enhance medical
outcomes.
• Optimize nursing and
support staff efficiency.
• Address loneliness.
… With natural language
processing, AI, speech-to-text
translation and integration with
ServiceNow.
D Assist
ACTION –
Video to be
added later
DeloitteASSIST video to go here
DeloitteASSIST is Transforming Patient Communication Through
Artificial Intelligence

I was able to call for assistance while
in the bathroom using
DeloitteASSIST– it has made me more
comfortable and has given me more
independence.
− Patient feedback
The best things about DeloitteASSIST is that it’s
easy to use and helps me understand what
patients need straight away.
The patients have also loved the entertainment
functions! It’s been fun to watch how they
interact with it.
− Care team feedback
92%
Number of requests made per hour
of day
100% patients would like DeloitteASSIST to be
available to them should they return to the
hospital100%
21
26 beds
total patient
requests
weeks
operational
1361
Average Alexa
interactions
made per day
172
Key Learnings
DeloitteASSIST has received positive feedback from nurses and patients in pilot hospitals. It has
provided the care teams with insights previously unavailable
DeloitteASSIST - Stories from the Hospital
Number of requests made per
request type
Patients are likely to recommend DeloitteASSIST
to family or friends admitted to hospital
0
20
40
60
80
100
120
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Frequency
Hour of day (24h)
Blanket
Help
In PainTea
Needed
Other*
Water
Needed
87% Nurses felt more confident knowing how to respond
to patient needs using DeloitteASSIST
*not yet coded in solution

How can we
work with your
business to
take advantage
of Cloud?

Disruptive Strategy on the Cloud Journey
0.5 to 1 day executive workshop to answer, “What strategic opportunities do changes in the cloud and technology landscape
create for our business?
Business Disruption Lab - How do we leverage Cloud?
The better your understanding of strategy
and readiness at this stage, the more
successful the rest of your journey will be.
Drive an integrated technology and business
agenda where each informs and amplifies the
other's impact on performance.
The journey doesn’t stop here:
Disrupt. Transform. Repeat.
Imagine
Embark on the journey
Deliver
Build what works best
Run
Advance your operations
How do we
customize
products and
services?C u s t o m e r
How do we lower
the cost of
acquiring
customers?A c q u i r e
How do we
optimize price
and profit
models?P r o f i t
What novel
channels can we
use to serve
unmet needs?G r o w
How do we build
an agile supply
chain?
O p e r a t e
How do we limit
downtime and
avoid losses?
E n h a n c e

This publication contains general information only, and none of the member firms of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities
(collective, the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that
may affect your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever
sustained by any person who relies on this publication.
As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of
the legal structure of Deloitte USA LLP, Deloitte LLP and their respective subsidiaries. Certain services may not be available to attest clients under the rules and
regulations of public accounting.
Copyright © 2018 Deloitte Development LLC.
All rights reserved. Member of Deloitte Touche Tohmatsu Limited
Thank you.

Transform with Cloud to drive your future

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