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1© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | 1© 2019 Amazon Web Services, Inc. or its affili...
2© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Moovit: Smart Public Transportation
Mobile app ...
3© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
PARKSMART
© 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Boston’s Street Bump
gathers real-time
Crowdsour...
5© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
PetaBencana brings
mobile mapping and
flood inf...
6© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Alexa in Public Services - Government
7© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | 7© 2019 Amazon Web Services, Inc. or its affili...
8© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
FRAMEWORKS INTERFACES INFRASTRUCTURE
AI Service...
9© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
FRAMEWORKS INTERFACES INFRASTRUCTURE
AI Service...
10© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
FRAMEWORKS INTERFACES INFRASTRUCTURE
AI Servic...
11© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Modernize your contact center to improve citiz...
13© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
I to a
“I need to report a
power problem at
my...
15© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Use AI services to strengthen safety and secur...
16© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | 16© 2019 Amazon Web Services, Inc. or its affi...
17© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Reduce localization costs and improve accuracy...
18© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Personalize citizen experiences
P U T A I T O ...
19© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
20© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
Our mission at AWS
Put machine learning in the...
22© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
H O W W E C A N H E L P
• Brainstorming
• Cust...
23© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
AI.aws
Thank you!
punyani@amazon.com
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Digital Innovation to Modernize Citizen Services

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Use AI to create better customer experiences. Support contact centre modernization, conversational interfaces, crowd analytics, process automation, and content moderation with AI and ML.

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Digital Innovation to Modernize Citizen Services

  1. 1. 1© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | 1© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | AWS | Artificial Intelligence Sachin Punyani Solutions Architect Modernize Citizen Services
  2. 2. 2© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | Moovit: Smart Public Transportation Mobile app turns bus and train riders into real-time sensors for city gov’t Integrates with city back-end systems to improve both service and rider experience Powered worldwide by the AWS cloud
  3. 3. 3© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | PARKSMART
  4. 4. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Boston’s Street Bump gathers real-time Crowdsourcing data from Citizens, using smartphone apps that provide GPS and Accelerometer data to pinpoint the location of potholes that need repair.
  5. 5. 5© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | PetaBencana brings mobile mapping and flood information; 28 million citizens share information via Twitter, augmented by water- level-sensing devices.
  6. 6. 6© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | Alexa in Public Services - Government
  7. 7. 7© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | 7© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | Technology Bringing AI into your digital transformation requires a new “stack” that makes it easier to put ML to work
  8. 8. 8© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | FRAMEWORKS INTERFACES INFRASTRUCTURE AI Services Broadest and deepest set of capabilities T H E A W S M L S T A C K VISION SPEECH LANGUAGE CHATBOTS FORECASTING RECOMMENDATIONS ML Services ML Frameworks + Infrastructure P O L L Y T R A N S C R I B E T R A N S L A T E C O M P R E H E N D L E X F O R E C A S TR E K O G N I T I O N I M A G E R E K O G N I T I O N V I D E O T E X T R A C T P E R S O N A L I Z E Ground Truth Notebooks Algorithms + Marketplace Reinforcement Learning Training Optimization Deployment HostingAmazon SageMaker F P G A SE C 2 P 3 & P 3 D N E C 2 G 4 E C 2 C 5 I N F E R E N T I AG R E E N G R A S S E L A S T I C I N F E R E N C E
  9. 9. 9© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | FRAMEWORKS INTERFACES INFRASTRUCTURE AI Services Broadest and deepest set of capabilities T H E A W S M L S T A C K VISION SPEECH LANGUAGE CHATBOTS FORECASTING RECOMMENDATIONS ML Services ML Frameworks + Infrastructure P O L L Y T R A N S C R I B E T R A N S L A T E C O M P R E H E N D L E X F O R E C A S TR E K O G N I T I O N I M A G E R E K O G N I T I O N V I D E O T E X T R A C T P E R S O N A L I Z E Ground Truth Notebooks Algorithms + Marketplace Reinforcement Learning Training Optimization Deployment HostingAmazon SageMaker F P G A SE C 2 P 3 & P 3 D N E C 2 G 4 E C 2 C 5 I N F E R E N T I AG R E E N G R A S S E L A S T I C I N F E R E N C E
  10. 10. 10© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | FRAMEWORKS INTERFACES INFRASTRUCTURE AI Services Broadest and deepest set of capabilities T H E A W S M L S T A C K VISION SPEECH LANGUAGE CHATBOTS FORECASTING RECOMMENDATIONS ML Services ML Frameworks + Infrastructure P O L L Y T R A N S C R I B E T R A N S L A T E C O M P R E H E N D L E X F O R E C A S TR E K O G N I T I O N I M A G E R E K O G N I T I O N V I D E O T E X T R A C T P E R S O N A L I Z E Ground Truth Notebooks Algorithms + Marketplace Reinforcement Learning Training Optimization Deployment HostingAmazon SageMaker F P G A SE C 2 P 3 & P 3 D N E C 2 G 4 E C 2 C 5 I N F E R E N T I AG R E E N G R A S S E L A S T I C I N F E R E N C E
  11. 11. 11© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | Modernize your contact center to improve citizen service P U T A I T O W O R K F O R Y O U R C I T I Z E N S conversational chat bots | call transcription | intelligent routing | sentiment analysis VoC analytics text-to speech | multilingual omni-channel communication POLLY TRANSCRIBE TRANSLATE COMPREHEND LEX
  12. 12. 13© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | I to a “I need to report a power problem at my house.” Automatic Speech Recognition Report Outage Home Location Natural Language Understanding Intent/Slot Model Utterances Utility Company Chatbot Intent Report Outage Location Slot House “You are the x caller to report an outage in this location, the estimated time to resolution is yyy.” Amazon Polly “You would like to report a power outage at your home location?” need report power problem at my house Self Service
  13. 13. 15© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | Use AI services to strengthen safety and security P U T A I T O W O R K F O R Y O U R C I T I Z E N S accurate facial analysis | identity protection | metadata extraction REKOGNITION IMAGE COMPREHEND & COMPREHEND MEDICAL REKOGNITION VIDEO
  14. 14. 16© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | 16© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | Protecting Children’s Rights Bachpan Bachao Andolan uses Amazon Rekognition to match online information against reports of abandoned and missing children. xx
  15. 15. 17© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | Reduce localization costs and improve accuracy P U T A I T O W O R K F O R Y O U R C I T I Z E N S custom vocabulary | timestamp generation | secure real-time translation | language identification POLLY TRANSCRIBE TRANSLATE COMPREHEND
  16. 16. 18© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | Personalize citizen experiences P U T A I T O W O R K F O R Y O U R C I T I Z E N S recommendation technology used by Amazon.com | context-aware actions sentiment analysis | VoC analytics PERSONALIZE REKOGNITION IMAGE REKOGNITION VIDEO COMPREHEND
  17. 17. 19© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved |
  18. 18. 20© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | Our mission at AWS Put machine learning in the hands of every developer
  19. 19. 22© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | H O W W E C A N H E L P • Brainstorming • Custom modeling • Training • Work side-by-side with Amazon experts ML Solutions Lab • Practical education on ML for new and experienced practitioners • Based on the same material used to train Amazon developers Machine Learning Training and Certification
  20. 20. 23© 2019 Amazon Web Services, Inc. or its affiliates. All rights reserved | AI.aws Thank you! punyani@amazon.com

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